DeepSeek Status

Last Updated on 2025-01-11 by 杭州深度求索人工智能基础技术研究有限公司

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Common DeepSeek Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DeepSeek app on iOS and Android devices. Solve all DeepSeek app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DeepSeek iPhone Issues and Solutions

DeepSeek iOS app crashes, not working, errors
DeepSeek iOS app network issues
DeepSeek on iOS has black/white screen

DeepSeek Android App Issues and Solutions

DeepSeek has errors/crashing/not working
DeepSeek server network connectivity issues
DeepSeek has black screen

DeepSeek iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DeepSeek app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DeepSeek app crashes or not working on Iphone (iOS):

Close and restart the DeepSeek app on iPhone
Update DeepSeek app to the Latest Version for iOS
Uninstall and reinstall DeepSeek iPhone app
Update your iPhone to the latest iOS version

Fix DeepSeek on iPhone unable to connect to server/internet connection issues::

To resolve DeepSeek network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DeepSeek black/white screen (blank screen) on iPhone:

Follow the DeepSeek iOS app troubleshooting guide Here →

DeepSeek Android App Issues and Solutions

Fix DeepSeek not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DeepSeek app issues:

Force Stop the DeepSeek App
1. On android, goto "Settings" » click DeepSeek app. » click "Force Stop".

Update DeepSeek to the latest version on PlayStore

Clear DeepSeek App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DeepSeek app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DeepSeek.

Fix DeepSeek unable to contact server/ DeepSeek internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DeepSeek » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DeepSeek » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DeepSeek on android.

Solve DeepSeek black/white screens issue on Android:

Follow the DeepSeek android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 杭州深度求索人工智能基础技术研究有限公司, developers of DeepSeek.

Verified email

Contact e-Mail: service@deepseek.com

Verified email ✔✔

E-Mail: s_gheith@hotmail.com

Website: 🌍 Visit DeepSeek AI Website

Privacy Policy: https://chat.chat-llama.com:444/privacy/deepSeek_Privacy_Policy.html

Developer: ezCoders

About this app

Powered by the groundbreaking this app-V3 model with over 600B parameters, this state-of-the-art AI leads global standards and matches top-tier international models across multiple benchmarks. Experience seamless interaction with this app's official AI assistant for free! Enjoy faster speeds and comprehensive features designed to answer your questions and enhance your life efficiently.