Swann Security Status

Not able view playback

Up App updated now keeps going off and have to restart it

i have 2x wifi Xtreem cameras. I've downloaded the correct app. it worked perfectly yesterday at home. now I'm at work and the app crashes within 5 seconds of trying to load the app! looking on this forum of issues its quite a regular problem. what's the fix please? Yes I've deleted & reinstalled the app yes im on work wifi yes ive turned wifi off & tried just using mobile data

Received an updated Swann Security App on my Android this morning. Had problems when on 5g cell before, and now have problems with 4g and 5g. Audio and video are choppy. This is an improvement ?

Your Swann Security App works fine on 4g, but audio cuts in and out on 5g service. The video on 5g is good but audio is bad . I have other services that provide video and audio that works perfect on 5g, so this is an issue with Swann Security App !

Not able to login. My details are correct. This has been down for approximately 2 weeks now.

Partners app keeps saying enter login details, doesn’t recognises details and then locks her out. What are we doing wrong ?

Since one of the latest updates to the Swann app, it keeps crashing, running super slow with very delayed responses to my prompts and causes my iPhone 8 to freeze up. The app worked fine before. I can see there are new features on the app that look good. Looking forward to using them.

Swann app keep stating that I have input wrong credentials and locks me out - I have checked details using the home login which are correct HELP!

Program freezes

Live view app not working again - crashes constantly

When I open my app it immediately closes.

I have issues with playback. It says too large can't display playback from 2/13/2023 morning. How c an I view these clips

swann app playback not working....I'm paying for this service and feel I should get the service I'm paying for.do i get a discount on my service

After pairing the App is stuck on the 'Congratulations ...' message.

We cannot get playback videos on our phones or other devices, but it does work through the TV.

Does not record anything

I've recently bought a swann 4480 dvr in which I've set up but I can't seem to download the commatable app that they recomend It starts trying to download to my phone then stops this just goes on start stop im really at breaking point with this whole set up.

I'm unable to playback any clips.. attempted to uninstall and reinstall on my Galaxy S20 but it has not cured the problem. The app store has no updates to install. How can this be fixed?

Playback videos within the Swann app just do not load

We cannot get playback videos on our phones or other devices, but it does work through the TV.

Can not playback Screen is black Everything else works

I am constantly having issues connecting through the app on IOS. Can you please help me get this resolved? Thank you!

My swann has been working fine except for losing wi fi here and there. 2 days ago it lost connection and I have tried everything I know to do but it won't reconnect and motion detection ligh won't come on either at dark, but the power light which is red on camera not green shows power to the unit , how do I fix this problem.

My playback is not working on my phone. It says error. Code 2

Playback not working after upgrade to Android 13

Can not get it to record

Playback stopped working. Is due to iOS update? Also notifications no longer work.

Can’t play back any video on my iphone

Every time I open the app it crashes two or three times then finally stays open. While open, I’m unable to view live video feed it’s either frozen from 2 days ago or a blurry screen. Also am not able to view any playback from previous days. I am a small business owner and the live feed and playback is extremely important. Need help fixing asap.

My cameras have a 10 second to 30 second delay this is a serious flaw because someone tried to break in yesterday and it took ages for it to show up on the screen that someone was there

Compré un sistema de seguridad de 12 cámaras, cuando mi celular está en la misma red wifi del DVR veo las imágenes de las cámaras en la app en mi celular, sin embargo al salir de la misma red wifi del DVR , la aplicación no muestra nada . Por favor me indican como resolver este problema, gracias

I bought a Swann 4-Pack 1080p Wire-Free Outdoor Security Camera - White Product code: 4563984. It is still within the warranty period. About 3 months ago one of the cameras disconnected and would not reconnect. After much discussion with the support team, the Camera was replaced. Three weeks ago another of the cameras disconnected and, despite doing all the right things, will not reconnect. On charge, to attempt re-establishing connection, it merely keeps resetting itself with the occasional purple flashing light. I cannot get a response to my request to make another warranty claim despite it being within the period of warranty. My requests via the internet have been ignored and my phone calls unanswered. IS THERE ANYONE FROM SWANN OUT THERE?

Good afternoon. Lost remote access to our Church cameras on Sunday night. Drove 300 miles to check cameras. Cameras are working. Broadband is working. WiFi working. Just no joy with the app Swann Security. Trouble with username and password being recognised. Got locked out. Push notifications are working though. Any idea of when it might get sorted? Can't leave the Church unprotected for long. Thank you for your help.

For the past week or so if i try to watch any recordings through the swann security app, the entire app force closes and causes phone to freeze up. I've uninstalled the app and downloaded it back to my list of apps but still no resolve. Getting frustrated to no avail. Do u have any recommendations?

Set up the system yesterday and all works fine except for the app. I am unable to view live footage through the app and through play back setting on the App i can see the clips stored but as soon as they're played the app crashes. so so poor SWANN, and very disappointing. When will this be rectified?

Since new update where now you see an image rather than a camera number and time in the playback feature, the playback feature plays the recording very very slowly, like slow motion but with stop start play back making it almost impossible to view in the app. Any help how to rectify would be appreciated, I have an iPhone.

The swann security app kept asking me to update but wouldn't let me. So I uninstalled hoping to reinstall, but it won't let me reinstall the app at all. I have an android galaxy. S21 ultra 5G. I keep getting an error message stating "something went wrong". I'm still able to download other apps and have plenty of storage space on my phone so not sure what the problem could be.

Swann view link has not worked from my android phone from since End of June 2022. So I cannot view remotely on my phone. I am able to view cameras from TV connected to DVR only. I have deleted & re-installed the Swann View link app but to no avail. Please can u give us a work around as it is very frustrating. Or please tell us what u are doing & when it will be resolved. Thanks S.Jassal

The app is extremely glitchy...when I try to few footage when motion is detected it jumps between the live camera footage of different cameras and the recorded footage very fast that you cant see anything.

When I open app all cameras pictures are stuck on a picture from days ago, picked it up as its night now and picture is of day, all cameras doing this perhaps it's the app itself? Won't reboot comes up with saying unable to do at this time, same for reset,

Need to be able to check my cameras from my phone

Cannot download onto my phone so I can check cameras when out

Cannot upload my camera pics to my phone

Getting delays in connection to cameras and not receiving notifications This is on both the android and its since the last app update Not good enough

Used to be able to view cameras on PC and some times if signal strong enough on Samsung S8. Last few weeks not able to log in. I've rebooted, reset uninstalled app and reinstalled. Why can I suddenly not sign in?

Can view my Swann system on my tv screen but app on my iPhone or iPad not working. Was fine about a week ago and now nothing works!

I had t he same problem, Swann tech support walked me through the process to restart the network connection to default. From the DVD console System / Maintenance / select Default Settings - Restore / Network Select OK and after the auto reboot all connections started correctly

Mike Hogan: Are you referring to the name that you router broadcasts as your WiFi (aka SSID)? That would be under the Wireless setup, look for Name(SSID). Netgear defaults these to names like NETGEAR45, but you can modify this. NOTE: In doing so, you'll need to reconnect all of your wireless devices, as they all connected to the old SSID before you changed it.

Patrick McGregor: Your work-around is a life-saver. Thanks for your help! Works like a charm! Since you're pretty sharp, I cannot find a device name Edit button on my Netgear Router Nighthawk R8000. Any thoughts?

I have a sony experia mobile, model experia xa2 ultra androi 9, when i download the swannview link app it tells me this version was made for an earlier android version is there an app for my phone

My nvr kept disconnecting from my apps. I have to turn off my phone and turn backnon again to connect with my apps. Then after you close the apps and go back again you can’t see live view anymore. It says disconnected.

Same as everyone else spent a fortune on my system I get a msg to say intruder alert and I can't view crashes straight away

It's NOT your app! It's NOT your cameras or DVR/NVR The problem is with Swann and their DDNS server. The problem is easy to fix... stop using Swann DDNS service (they never did a great job with it anyway, and today it shows).

Swanndvr.net (their DDNS service) went down sometime in the last few days and hasn't come back up yet. You can still view your cameras using your smartphone, by going around their DDNS service. You can keep your current camera configuration (just in case Swann ever figures out how to run a DDNS service properly), just turn it off and create a 2nd device, as if you had a camera system at your camp. This takes 3 steps... Step 1: You're going to need to create a "Port-forwarding" entry in your router. Forward port 8000 to the IP address of your DVR/NVR. This might require the help of someone savvy enough to do this, but generally shouldn't be too hard to do (you will need to log into your router). Step 2: Tap the 3 hamburger lines in the upper left corner of your app (this should show a 4 icon set to appear), select the 3rd icon from the left. This takes you to the 'Devices' page. Tap the "+" in the upper right corner, so that you can create a new device. Step 3: Create ANY name you want for an "Alias'. Change Register Mode from UID to IP/Domain. Next to Address, enter your current WAN IP (you can find what your IP address is by going to WhatIsMyIP.com). Keep port at 8000, enter your existing User Name and Password (this was already setup in you DVR). Save your settings (a little floppy disc icon in the upper right corner), then select "Live View". If you done everything correctly, you'll notice that not only does it connect to your cameras, but it connects a lot faster that Swann's DDNS ever did (I've never been a big fan of Swann's DDNS service). Good luck!

The app has ceased to function on either an Ipad or Iphone, luckily the non Swann alarm system still functions. Might just rip the cameras and the system out as they are pretty much useless.

My NVR is not connecting to the Swann Security app and shows disconnected. I have to delete and reinstall the app every time to see my cameras. It was working fine until 17/06/22.

I have two Swann systems that fail to connect as of a few days ago. I have tried to re installed and both systems still will not log on?

Swann app not working. I can view the cctv on my TV screen but not on the app. The app won't load the screens up

Keeps crashing after a few seconds.Have done everything mentioned on here.Still same.plrease help.

Since receiving the message that google was scrapping its security setting to allow swann dvr to connect I have not heard anymore of how to fix this problem to allow my system to work. not good enough when we cant use anything. I am not computer smart so need easy instructions. not happy...my son in law contacted swann and was eventually told we would be notified ..yeah??? still waiting,

Since yesterday 17.06.2022 swann security app is crashing on its own even unistalled and reinstalled various times but did not worked. Please advise.

The swann app crashes/closes as soon as it loads on my phone but it is there on the background It was working fine until yesterday

Since I was notified from google that it was using a better security system for signing in this May 2022 I cannot see my 30 second pictures that it captures when they are set off from my cameras now, what have you done to fix this problem as we were all sent emails saying it was going to happen??.

App keeps crashing on iOS. I’ve Re downloaded the app several times. Hard reset my phone and updated iOS. Please help