BBC Sounds Status
Are you having issues? Select the issue you are having below and provide feedback to BBC Sounds.
problems reported in the last 24 hours
Summary of BBC Sounds Problems 😠👌🔥
- Availability of some shows are only accessible from the UK
- App not recording news on the hour & news based programs
- Navigation is scattered all over the place
- Options to create and delete bookmarks and subscriptions are inconsistent
- Takes two or more clicks for play to work
- Episodes are listed sometimes by date, sometimes alphabetically
- App keeps crashing the first—and sometimes second and third—time it is launched
47 Reported Issues: 😵🆘🛟🚨📢
Loads from cache ? into screen, but will not connect to show today's info and will not play.
BBC sounds crashes as I scroll down the home page
On iplayer (on iPad) when trying to play BBC 4X there is no sound icon to start play.
I use BBC Sounds on my Android phone a lot, and download radio programmes to the phone. Sadly, the last couple of days, the playback of the download starts, but then continually just stops (after varying times, normally 15-20 minutes but sometimes shorter), and appears to close down the BBC Sounds app on my phone. I then have to start it all up again. This has been happening the last two days for me, and is very annoying....please can this be fixed, it has never happened before in the years I have used this.
The app runs for about 5 min, then crashes and freezes everything. Had to restart my mobile twice. The problem wasn't there yesterday, this is the first time it occurs.
BBC sounds app only plays programmes for about 5 minutes then stops,phone crashes.I have uninstall app and reinstalled from google play,as well as clearing cache,restartinv phone.No difference psame problems occur.Any other ideaz?
App hangs on start up quite often. This is a frequent problem. Today it has hung again. Downloads sometime stall and wont be restarted, I have rebooted my phone and my internet speed is excellent 60+Mbps on speed test.
I have been unable to play BBC Sounds output on my Sonos smart speakers for weeks now - have followed all guidance but no result. Each time Alexa or Sonos will announce "playing Radio 2" for instance followed by silence.
BBC sounds app failing to load on all my and my partners devices. Message comes up on trying to open app saying “ there was a problem during loading “ and underneath TRY AGAIN. Downloads open but nothing else. It’s as if we had no internet. Other apps work OK including BBC Iplayer. I am trying from home in the Isle of Man. Please can you help. Best regards Ian
I usually can get bbc sounds, but now I have to sign in and can't
BBC sounds app keeps crashing and will not reload. Have checked and all updates are currently working.
It will play one podcast, then it will not even open until I uninstall and re-install it.
How can I switch it off when running on android phone.
Listening to radio on BBC Sounds it stops working after about 10min on my android 11 device. I am not using power save or battery optimisation. Bring back radio on I player!!!!!
Why does the app stop after about 15 min on my android 11 device? I do not have battery saver switched on.
Why does the app stop after about 15 min on my android 11 device? I do not have battery saver switched on.
Stations and schedules not working "There was a problem during loading" Have tried uninstall/reinstall
Received message ‘No Network connection - Try again’ tried reinstalling the app - with and without VPN even though it’s supposedly not geo restricted. Marina Alsop is rehearsing Shost 5 and giving background etc and would have loved to listen in
Can listen live but not play any episodes. What’s going on! Help!
Having same problem as Angela H. I can listen to live broadcasts, but not playback. It just says, "There was a problem playing this content." Tried everything, not resolved. I think the app is undergoing maintenance.
Playing podcast episodes suddenly stopped. Just a notice " having problems playing this episode." The same on both phone and tablet. Tried all the trouble shooting advice but nothing works.
Hi Sounds app stopy when I connect to blue tooth. The program stops so not a problem with the speaker. What is the 💤 that now appears. It’s on off but on the screen. What have you done. Used to work perfectly
No longer able to listen to bbcsounds on my laptop ! Can listen to ramblings ok but no sounds thank you
Cannot see daily schedules anymore in order to catch missed programmes. Message appears repeatedly’Problem during loading message’
The program I'm listening to stops after aprox 30 sec have to press start every time it happens 30 sec. WHY .!!!
After about 30 secs to 1min the program im listening to stops . Why.??. Im not using power save mode .
Works on iPad but not on iPhone. Shows ‘on’ but there’s no sound and no progress along the time line. Started happening yesterday and problem continues today.Phone is charged and other phone apps are unaffected.
on my phone so difficult to get bbc4 and today to work well.jumps all over the place to radio 1 and elsewhere
Can read news on app but radio doesn’t work when click on Live with message “Media resolution failed” in 2 mobiles, iPhone 6&7.
The App has disapeared
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Common BBC Sounds Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot BBC Sounds app on iOS and Android devices. Solve all BBC Sounds app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BBC Media Applications Technologies Limited, developers of BBC Sounds.
Verified email ✔✔
E-Mail: radiofeedback@bbc.co.uk
Website: 🌍 Visit BBC Sounds Website
Privacy Policy: http://www.bbc.co.uk/privacy
Developer: BBC Media App Technologies
When using the Apple CarPlay enabled version of the BBC Sounds app, it is your responsibility to always follow safe driving practices (i. e. don’t be distracted and focus on the road at all times). The BBC uses cookies and similar technologies to understand how audiences interact with our services, content (such as podcasts and radio) and marketing messages. BBCSounds is published by BBC Media AT (BBC Media Applications Technologies Limited) which is a wholly owned subsidiary of the BBC (British Broadcasting Corporation). To give you the best experience, BBCSounds tracks what you’ve listened to on BBC Sounds and how long you’ve listened to programmes for. Stream and download your favourite BBC podcasts, radio stations and music all in one place. For more information about how and why we use information about you, please visit the BBC Sounds App Privacy Notice. Comply with all relevant laws, traffic regulations and road signs. Listen to the best of BBC audio with BBC Sounds. It also tracks when you add something to Bookmarks or Subscriptions. By “Allow Personalisation”, you will get personalized recommendations. The BBC is not responsible for the content of external sites.
