Listen to the best of BBC audio with BBC Sounds. Stream and download your
favourite BBC podcasts, radio stations and music all in one place.
Are you having issues? Select the issue you are having below and provide feedback to BBC Sounds.
By Gillian Blewett 9 months ago
On iplayer (on iPad) when trying to play BBC 4X there is no sound icon to start play.
By Sharron 1 year ago
I use BBC Sounds on my Android phone a lot, and download radio programmes to the phone. Sadly, the last couple of days, the playback of the download starts, but then continually just stops (after varying times, normally 15-20 minutes but sometimes shorter), and appears to close down the BBC Sounds app on my phone. I then have to start it all up again. This has been happening the last two days for me, and is very annoying....please can this be fixed, it has never happened before in the years I have used this.
By Andreas Rewitzer 1 year ago
The app runs for about 5 min, then crashes and freezes everything. Had to restart my mobile twice. The problem wasn't there yesterday, this is the first time it occurs.
By Lisa Whitmore 1 year ago
BBC sounds app only plays programmes for about 5 minutes then stops,phone crashes.I have uninstall app and reinstalled from google play,as well as clearing cache,restartinv phone.No difference psame problems occur.Any other ideaz?
By hugh barney 1 year ago
App hangs on start up quite often. This is a frequent problem. Today it has hung again. Downloads sometime stall and wont be restarted, I have rebooted my phone and my internet speed is excellent 60+Mbps on speed test.
By Phil Smith 1 year ago
I have been unable to play BBC Sounds output on my Sonos smart speakers for weeks now - have followed all guidance but no result. Each time Alexa or Sonos will announce "playing Radio 2" for instance followed by silence.
By Ian Morrison 1 year ago
BBC sounds app failing to load on all my and my partners devices. Message comes up on trying to open app saying “ there was a problem during loading “ and underneath TRY AGAIN. Downloads open but nothing else. It’s as if we had no internet. Other apps work OK including BBC Iplayer. I am trying from home in the Isle of Man. Please can you help. Best regards Ian
By Hoppè 1 year ago
I usually can get bbc sounds, but now I have to sign in and can't
By Marie Farmer 1 year ago
BBC sounds app keeps crashing and will not reload. Have checked and all updates are currently working.
By Lucy Gallagher 1 year ago
It will play one podcast, then it will not even open until I uninstall and re-install it.
By Anthea Collins 1 year ago
How can I switch it off when running on android phone.
By Alan Broadbelt 1 year ago
Listening to radio on BBC Sounds it stops working after about 10min on my android 11 device. I am not using power save or battery optimisation. Bring back radio on I player!!!!!
By Alan Broadbelt 1 year ago
Why does the app stop after about 15 min on my android 11 device? I do not have battery saver switched on.
By Alan Broadbelt 1 year ago
Why does the app stop after about 15 min on my android 11 device? I do not have battery saver switched on.
By Martin 1 year ago
Stations and schedules not working "There was a problem during loading" Have tried uninstall/reinstall
By Paul 1 year ago
Received message ‘No Network connection - Try again’ tried reinstalling the app - with and without VPN even though it’s supposedly not geo restricted. Marina Alsop is rehearsing Shost 5 and giving background etc and would have loved to listen in
By Adrian 1 year ago
Can listen live but not play any episodes. What’s going on! Help!
By Riley 1 year ago
Having same problem as Angela H. I can listen to live broadcasts, but not playback. It just says, "There was a problem playing this content." Tried everything, not resolved. I think the app is undergoing maintenance.
By Angela Harrap 1 year ago
Playing podcast episodes suddenly stopped. Just a notice " having problems playing this episode." The same on both phone and tablet. Tried all the trouble shooting advice but nothing works.
By Janet 1 year ago
Hi Sounds app stopy when I connect to blue tooth. The program stops so not a problem with the speaker. What is the 💤 that now appears. It’s on off but on the screen. What have you done. Used to work perfectly
By Frank garvey 1 year ago
No longer able to listen to bbcsounds on my laptop ! Can listen to ramblings ok but no sounds thank you
By Helen 1 year ago
Cannot see daily schedules anymore in order to catch missed programmes. Message appears repeatedly’Problem during loading message’
By Eric 1 year ago
The program I'm listening to stops after aprox 30 sec have to press start every time it happens 30 sec. WHY .!!!
By Eric 1 year ago
After about 30 secs to 1min the program im listening to stops . Why.??. Im not using power save mode .
By Kate Ford 1 year ago
Works on iPad but not on iPhone. Shows ‘on’ but there’s no sound and no progress along the time line. Started happening yesterday and problem continues today.Phone is charged and other phone apps are unaffected.
By graham holman 1 year ago
on my phone so difficult to get bbc4 and today to work well.jumps all over the place to radio 1 and elsewhere
By Julian 1 year ago
Can read news on app but radio doesn’t work when click on Live with message “Media resolution failed” in 2 mobiles, iPhone 6&7.
By Kathleen ellensohn 1 year ago
The App has disapeared
By Tim Keen 1 year ago
Stopped working last night - would not load the app on android. Re-installed app and now can't signin to BBC account
By Nick Duricic 1 year ago
Although I can scroll through the home screen I cannot play or download various episodes from my music section
By Andrew Beal 1 year ago
Message when trying to listen to radio: "there was a problem loading content". So uninstalled and reinstalled app. New message: "there was a problem signing in". Unable to use at all.
By Denis Reed 1 year ago
Has been turning off playback quite regularly today and now I can't access anything except downloads
By Magdalen Thomson 1 year ago
I gave successfully downloaded but it won't allow me to play...Samsung A phone
By LaurA 1 year ago
BBC sounds continually cuts out whether using phone, tablet or through Alexa device. Happens on different WiFi networks and also on 4G.problem is with the app.
By Brian Williams 1 year ago
It's stuck
By Ant 1 year ago
Keeps crashing when listening to playbacks of bbc radio London on Samsung phone. Crashing on average every 15 to 25 mins
By Susan Cox 1 year ago
Keeps closing unexpectedly on Samsung Tab S2 operating Android v7
By A Phillipson 1 year ago
BBC Sounds has stopped working for several weeks. The 'Play' button needed to listen to programmes does not load. Very annoying!
By L Beresford 1 year ago
BBC Sounds not working - no 'play' button loads to access programmes. When will this problem be fixed?
By Hilary Hamps 1 year ago
BBC sounds App not working
By Lloyd Fothergill 1 year ago
The App stops working, will not respond, have to delete and reinstall 😡
By Tean 1 year ago
BBC Sounds will not play any programmes. I have rebooted and reloaded programmes but it will only load up to a point but not as far as having the play button. When will this be fixed (again)?
By Steve Taylor 2 years ago
The bbc sounds app works perfectly for 3/4 weeks and then break down first it will not respond to the touch of the screen repeats touches eventually work then either the app refuses to open or the download will refuse to play then my only option is to delete the app and reinstall which means I have to go through the last 4 weeks radio times and reinstall all the programs I want total pain between the cheeks there’s absolutely nothing wrong with my phone I’m a great fan of the radio having been brought up with the friend in the corner I’m particularly fond of radio drama I’m not the only one there is something seriously wrong with this app
By Chris Bocock 2 years ago
At the end of a programme, (replay), app locks and it is impossible to exit app. Only solution is to reboot the tablet.
By Alison Wright 2 years ago
Has stopped working in last 2 days - don’t know why
- Availability of some shows are only accessible from the UK
- App not recording news on the hour & news based programs
- Navigation is scattered all over the place
- Options to create and delete bookmarks and subscriptions are inconsistent
- Takes two or more clicks for play to work
- Episodes are listed sometimes by date, sometimes alphabetically
- App keeps crashing the first—and sometimes second and third—time it is launched
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Complete guide to troubleshoot BBC Sounds app on iOS and Android devices. Solve all BBC Sounds app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BBC Media Applications Technologies Limited, developers of BBC Sounds.
100% Contact Match
Developer: Media Applications Technologies for the BBC
E-Mail: [email protected]
Website: Visit BBC Sounds Website
100% Contact Match
Developer: NVIDIA Lightspeed Studios
E-Mail: [email protected]
When using the Apple CarPlay enabled version of the BBC Sounds app, it is your responsibility to always follow safe driving practices (i. e. don’t be distracted and focus on the road at all times). The BBC uses cookies and similar technologies to understand how audiences interact with our services, content (such as podcasts and radio) and marketing messages. BBCSounds is published by BBC Media AT (BBC Media Applications Technologies Limited) which is a wholly owned subsidiary of the BBC (British Broadcasting Corporation). To give you the best experience, BBCSounds tracks what you’ve listened to on BBC Sounds and how long you’ve listened to programmes for. Stream and download your favourite BBC podcasts, radio stations and music all in one place. For more information about how and why we use information about you, please visit the BBC Sounds App Privacy Notice. Comply with all relevant laws, traffic regulations and road signs. Listen to the best of BBC audio with BBC Sounds. It also tracks when you add something to Bookmarks or Subscriptions. By “Allow Personalisation”, you will get personalized recommendations. The BBC is not responsible for the content of external sites.