Reliant Status

Last Updated on 2024-11-08 by Reliant Energy Retail Holdings, LLC

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⚠️ Most reported problems ⚠️

Something else

60.0%

Crashes

40.0%

24 hour clock ⏰

- Processed payment twice

- Business accounts are not supported

Lisa A Thomas 2023-08-03

App has not worked for two weeks. Wheel spins every time I try to log in.

Brenda 2023-01-31

Has not shown daily usage since Jan 22. I have deleted and reinstalled with no luck

Ethel Carter 2023-01-22

Can’t open app. It just keeps circling.

Showing 1-3 of 3 reported issues:

Common Reliant Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Reliant network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Reliant App
1. On android, goto Settings » Reliant » click [Force Stop]

Clear Reliant App Cache and Data:
1. On android, goto Settings » Apps » Reliant » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Reliant.

On android, goto Settings » Apps or Manage Apps tab.
Click Reliant » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Reliant » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Reliant