REX (Retail Excellence) Status

Last Updated on 2026-03-16 by Retail Merchandising Services

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Most reported problems

66.7%

Not working

33.3%

- Cannot print from REX

- Screen constantly rotates even when not initiated

- Have to sign in every single time

- Camera switches from vertical to horizontal

- Quality of photos are terrible

- Impossible to view POG planogram on the screen

- Difficult to switch back and fourth to the directions

Common REX (Retail Excellence) Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve REX (Retail Excellence) network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the REX (Retail Excellence) App
1. On android, goto Settings » REX (Retail Excellence) » click [Force Stop]

Clear REX (Retail Excellence) App Cache and Data:
1. On android, goto Settings » Apps » REX (Retail Excellence) » Storage » click [Clear Data] option. This clears both data and cache.
2. restart REX (Retail Excellence).

On android, goto Settings » Apps or Manage Apps tab.
Click REX (Retail Excellence) » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto REX (Retail Excellence) » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch REX (Retail Excellence)

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Developer: Retail Merchandising Services

May 15, 2026, 08:28 AM
a Windows user from Stoke-on-Trent, United Kingdom reported problems with REX (Retail Excellence) : Not working
Mar 27, 2026, 03:42 PM
a AndroidOS user from Sylhet, Bangladesh reported problems with REX (Retail Excellence) : Login
Nov 23, 2025, 05:08 PM
a Windows user from Leipzig, Germany reported problems with REX (Retail Excellence) : Login
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