Reliant Connect Status

Last Updated on 2022-08-23 by Reliant Energy Retail Holdings, LLC

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User reports:
No current problems

- Doorbell camera is highly unreliable

- Camera's recording function is intermittent

- App is not intuitive and confusing to navigate

- Connection issues with security cameras

- Doorbell goes offline frequently

- Batteries for the system do not last as long as advertised

- Poor customer support

- Power loss can cause issues with the alarm system

Common Reliant Connect Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Reliant Connect network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Reliant Connect App
1. On android, goto Settings » Reliant Connect » click [Force Stop]

Clear Reliant Connect App Cache and Data:
1. On android, goto Settings » Apps » Reliant Connect » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Reliant Connect.

On android, goto Settings » Apps or Manage Apps tab.
Click Reliant Connect » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Reliant Connect » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Reliant Connect