LiveAgent app not working? crashes or has problems?

LiveAgent Status

Last Updated on 2021-05-19 by Quality Unit s.r.o.

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Summary of LiveAgent Problems 😠👌🔥

- Doesn't notify you when there have been responses to your ticket

- No ability to see who is online and start a chat with an invitation

- Live Agent is offering incentives for positive reviews instead of addressing app shortcomings

- No app update in over a year

- Terrible design

- App frequently gets stuck on loading screen

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Common LiveAgent Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LiveAgent app on iOS and Android devices. Solve all LiveAgent app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LiveAgent iPhone Issues and Solutions

LiveAgent iOS app crashes, not working, errors
LiveAgent iOS app network issues
LiveAgent on iOS has black/white screen

LiveAgent Android App Issues and Solutions

LiveAgent has errors/crashing/not working
LiveAgent server network connectivity issues
LiveAgent has black screen

LiveAgent iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LiveAgent app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LiveAgent app crashes or not working on Iphone (iOS):

Close and restart the LiveAgent app on iPhone
Update LiveAgent app to the Latest Version for iOS
Uninstall and reinstall LiveAgent iPhone app
Update your iPhone to the latest iOS version

Fix LiveAgent on iPhone unable to connect to server/internet connection issues::

To resolve LiveAgent network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LiveAgent black/white screen (blank screen) on iPhone:

Follow the LiveAgent iOS app troubleshooting guide Here →

LiveAgent Android App Issues and Solutions

Fix LiveAgent not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LiveAgent app issues:

Force Stop the LiveAgent App
1. On android, goto "Settings" » click LiveAgent app. » click "Force Stop".

Update LiveAgent to the latest version on PlayStore

Clear LiveAgent App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LiveAgent app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LiveAgent.

Fix LiveAgent unable to contact server/ LiveAgent internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LiveAgent » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LiveAgent » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LiveAgent on android.

Solve LiveAgent black/white screens issue on Android:

Follow the LiveAgent android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Quality Unit s.r.o., developers of LiveAgent.

About this app

Helpdesk, Ticketing, Automation, Live chat, Call center, FAQs, Support Portal, Facebook and Twitter monitoring... this app for iOS - Full customer support in your hand. this app is the only customer support app that you will ever need. Solve tickets, chat and be more productive on-the-go!