LiveAgent Reviews
Published by Quality Unit s.r.o. About: LiveAgent is the only customer support app that you will ever need. Helpdesk,
Ticketing, Automation, Live chat, Call center, FAQs, Support Portal, Facebook
and Twitter monitoring.
Table of Contents:
About LiveAgent
LiveAgent for iOS - Full customer support in your hand.
LiveAgent is the only customer support app that you will ever need.
Overall User Satisfaction Rating
Positive experience
55.4%
Negative experience
44.6%
Neutral
13.0%
Key Benefits of LiveAgent
- Allows you to answer tickets on the go
- Affordable help desk tool
- Nice update with new features
5 LiveAgent Reviews
1.8 out of 5
By Crumb head
Now paying for positive reviews
Unfortunately, Live Agent is now emailing their customers offering a $30 gift card for a 5 star review rather than address the shortcomings of LiveAgent . It’s clear that management has no intent of addressing their terrible app or other issues on the web portal, so it’s probably best to consider other options. There hasn’t been an app update in over a year!
Original review:Live Agent is a reliable and affordable help desk tool. Unfortunately, their mobile app leaves a lot to be desired. It doesn’t notify you when there have been responses to your ticket, only a notification on new tickets. It also doesn’t allow you to add attachments to your tickets, which is pretty critical when supporting your customers. We run a mobile app, and showing screenshots of LiveAgent is always the easiest way to support our customers with technical inquires. LiveAgent also doesn’t allow you to setup canned responses. I wish Live Agent would invest in LiveAgent , otherwise we’ll have to leave them for another provider as 95% of our support is handled through mobile.
By termoplus
No comments
The works mobile app I’ve ever used.
See no point to point on issues as just try it and you will see at once. No need to dig deeper.
The design is awfully terrible.
Let me guess, the developers design the UI right lol?
By sonasounis
Great for customer service on the go
Allows you to answer tickets on the go! Great app and great product for a great value!
By Alyehs
Terrible!
LiveAgent never goes past loading point. It is awful!
By Frankic
Nice update
The update is very nice. Well done. Have not tried push yet or chat feature but so far LiveAgent looks solid. Would love the ability to see who is online and be able start a chat with an invitation. Otherwise nice update.
By Robbin Steele
Have to agree with others
The website is good LiveAgent is useless and undependable. I asked them about this and they get defensive they must not actually use it. Can’t get notifications always logs you out. You WILL definitely lose customers if you try to depend on LiveAgent . PLEASE git this up to par soon.
By G2akaJT
Keeps logging me off
LiveAgent keeps logging me off the minute I get a phone call. Doesn’t automatically log me back in after my phone call. Useless app.
Is LiveAgent Safe?
Yes. LiveAgent is very safe to use. This is based on our NLP (Natural language processing) analysis of over 12 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.8/5 . Justuseapp Safety Score for LiveAgent Is 55.4/100.
Is LiveAgent Legit?
Yes. LiveAgent is a totally legit app. This conclusion was arrived at by running over 12 LiveAgent User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for LiveAgent Is 68.4/100..
Is LiveAgent not working?
LiveAgent works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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