🏷️ About: LiveAgent is the only customer support app that you will ever need. Helpdesk, Ticketing, Automation, Live chat, Call center, FAQs, Support Portal, Facebook and Twitter monitoring.
- Allows you to answer tickets on the go
- Affordable help desk tool
- Nice update with new features
by Crumb Head
Unfortunately, Live Agent is now emailing their customers offering a $30 gift card for a 5 star review rather than address the shortcomings of LiveAgent . It’s clear that management has no intent of addressing their terrible app or other issues on the web portal, so it’s probably best to consider other options. There hasn’t been an app update in over a year!
Original review:Live Agent is a reliable and affordable help desk tool. Unfortunately, their mobile app leaves a lot to be desired. It doesn’t notify you when there have been responses to your ticket, only a notification on new tickets. It also doesn’t allow you to add attachments to your tickets, which is pretty critical when supporting your customers. We run a mobile app, and showing screenshots of LiveAgent is always the easiest way to support our customers with technical inquires. LiveAgent also doesn’t allow you to setup canned responses. I wish Live Agent would invest in LiveAgent , otherwise we’ll have to leave them for another provider as 95% of our support is handled through mobile.
by Termoplus
The works mobile app I’ve ever used.
See no point to point on issues as just try it and you will see at once. No need to dig deeper.
The design is awfully terrible.
Let me guess, the developers design the UI right lol?
by Alyehs
LiveAgent never goes past loading point. It is awful!
by Frankic
The update is very nice. Well done. Have not tried push yet or chat feature but so far LiveAgent looks solid. Would love the ability to see who is online and be able start a chat with an invitation. Otherwise nice update.
by Sonasounis
Allows you to answer tickets on the go! Great app and great product for a great value!
by Robbin Steele
The website is good LiveAgent is useless and undependable. I asked them about this and they get defensive they must not actually use it. Can’t get notifications always logs you out. You WILL definitely lose customers if you try to depend on LiveAgent . PLEASE git this up to par soon.
by G2akaJT
LiveAgent keeps logging me off the minute I get a phone call. Doesn’t automatically log me back in after my phone call. Useless app.
Yes. LiveAgent is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 12 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.7/5 . Justuseapp Safety Score for LiveAgent Is 20.4/100.
Yes. LiveAgent is legit, but not 100% legit to us. This conclusion was arrived at by running over 12 LiveAgent User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for LiveAgent Is 38.7/100..
LiveAgent works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
LiveAgent for iOS - Full customer support in your hand.
LiveAgent is the only customer support app that you will ever need.
