OneTouch Reveal® app Reviews

by HiMMS Attendee

With so many glucose apps out there I hoped this would be better, since it has the advantage of syncing with the glucose meter. To seriously care for your diabetes, you have to track more than just glucose, such as exercise, food intake, sleep, meds, etc. Tracking more than just glucose is a stretch with OneTouchReveal as it appears you must rely heavily on the “comment” field to track most things. Definitely not well thought out. They probably didn’t even have a diabetic on the team who developed OneTouchReveal . OneTouchReveal is also locked down with a mandatory password. Password protection should be configurable as with any other app. The Pswd an inconvenience, even with the biometrics it’s a hassle if your hands are diabetic dry so the reader can’t recognize your finger print. Yes, the data is health related, so let me decide if I want it secured. The glucose meter and app don’t sync in the background either. You have to open OneTouchReveal every time you take a reading. This is ridiculous at best especially having to put in the password every time. Even sending them a message through OneTouchReveal is a joke. You get an automated response back from them telling you “they don’t respond to emails so you have to call”. This company doesn’t seem to have their act together. Try another mfg if your insurance will cover it.

by Ssteva

I’ve used OneTouchReveal for years with little problems. Since the 5.3 update OneTouchReveal no longer uploads data to Apple health. I’ve emailed customer service, updated the iOS operating system on my phone, uninstalled and reinstalled OneTouchReveal twice, And talked by phone with customer service twice. By removing and reinstalling OneTouchReveal and reconfiguring it I can get it to load all the old readings to Apple Health, but no new readings will sync. The meter is working fine and Apple Health is working fine. The entire problem is with the One Touch app.
The part which is most annoying is the copy and pasted response to all these negative reviews saying to call their customer service line. I’ve done that with no improvement. Why can’t the developer just admit they have a problem and that they are working on a solution. (Are they working on a solution?)
After a week of having this problem I started research into what brand of new meter I will buy. I test several times a day and count on having this data in Apple Health.
I ask the developer to respond with real information about what’s going on and when it will be fixed. Please no copy and pasted response that says nothing useful.

by Fhfvgdtjcsg

I used to like this but an application update was pushed on October 29, 2018 and now it won’t sync with the meter making it worthless. This isn’t the first time they’ve done this either. I used to have a Verio Sync and they pushed an update which killed the blue tooth connection feature. I waited months for a fix that never came. So I bought an upgraded meter, Verio Flex, and everything worked again...for three months until this latest update and now I get “sync with meter failed” every time. I had bought a second meter that I keep at work and I receive the same sync failed message on my second meter too. There is no way to remove the meter and re-add them so I can’t try that. There’s no way to roll back the update so I can use it without the update. I sent messages the the developer about the issues but never any response and more importantly, no fix to the problem. Since I just bought my two meters only a few months ago I’ll have to wait until next year to buy a new meter. That will be from another company if the fix isn’t made. I don’t recommend using this product!

by GEOPIX

The OneTouch App mostly has been useless during our first three months of ownership. It’s supposed to auto sync with my paired iPhone 11 Pro Max, but seldom does and you never know when it will fail. Worse, there is no manual sync button that we can find to force the sync, and no message when the auto sync fails — it just sits there until you stop waiting and walk away screaming.

So, we mostly don’t use it, and don’t track my blood-sugar readings (the sync probably fails 7 out 10 times). Like some other medical Apps (Withings scale, Phillips CPAP machines), I suspect OneTouch lose its sync settings after every Apple or OneSync software update, but I’m not really sure of the cause. Very disappointing.

Patients have a low tolerance for so many poorly-coded medical Apps. Two months ago, we called OneSync Tech Support, which was no help at all. The tech did promise to look into it, but never called back. In the meantime, we got it to work once (by re-paring the device with the iPhone, but we’re fed up with constantly fighting Bluetooth pairing for and syncing.

by Gary Griswold

Initially I bought into the idea that having a Bluetooth connection between phone and meter could load my glucose readings into my phone for me. But really, how long does it take to manually enter a glucose reading? Possibly about 10 seconds per reading. Compare that with how long it takes to troubleshoot when the synch does not work. Restarting meter, restarting phone, turning Bluetooth on and off, contacting customer support by email. All of this adds up to much more time than the tiny savings an automatic download provides.

Another problem that I experienced caused me to manually enter some numbers only to find those entries missing when I upgraded phones. Customer support assured me those numbers were lost because they were manually entered. Compare the advantage of saving 10 seconds per entry with the disadvantage of lost data.

As a diabetic I appreciate their intent to help, but I will be switching back to my prior App even though I have to pay $3/mon and will enter data manually, because they have never lost any.

by HIPPA 90401

I don’t like that OneTouchReveal stores and shares my health data by default. There should be an option in settings to allow me to opt out of sharing my data. The privacy policy statement states that there is a setting option in OneTouchReveal however, in multiple reviews of OneTouchReveal have not demonstrated that this setting exists. I believe that the data should be backed up to iCloud in an encrypted format. I trust the technical capabilities and privacy policies of Apple far more than I do Lifescan. There have been numerous data breaches of large corporations that demonstrate that many do not have the technical expertise to securely maintain personal data. One only need look at Blue Cross, Home Depot, target, Expedia to see that this is true. Given the heightened awareness of privacy issues after the Facebook debacle I believe that it would be most appropriate to modify this application to save on iCloud if the user selects to save at all.

by Daddy_gld

OneTouchReveal worked with my OneTouch Verio Sync for maybe a month flawlessly. Then it stopped automatically making the Bluetooth connection, and I would have to pair it almost every time.
I did get an email about the issue and was told they were working to correct it, so I kept re-pairing the meter every time I tested.
I was very excited to see the update this week, as I thought that these issues might finally be corrected, but no such luck. My meter now will not sync with OneTouchReveal , even when the Bluetooth actually connects.

I bought this meter even though it was not the brand covered under my insurance, because I liked the features and the ability to track a history of my levels on my phone. There didn’t seem to be any others that would do this at the time, but now that there are, I’m planning to shop around for something that actually delivers what they advertise...

by 523Abc

Had I never used another app for tracking my blood glucose and diabetes information OneTouchReveal would work fine just for your blood glucose numbers. But, I have used another app and meter, the One Drop. OneTouchReveal is wonderful for tracking everything. For me it’s only drawback is it doesn’t automatically download my blood glucose from my Verio reflect meter (which my insurance covers the costs of my strips). The One Drop features are; I can tag a reading as before meal, after meal, or fasting, the One Touch doesn’t let you tag as fasting. I can enter my insulin and Ozempic in the units I actually injected, the One Touch only lets you tag as insulin or medication but not how much you used. It has a phenomenal carb tracking feature. You don’t have to know how many carbs, you can enter what you ate, and it will find the amount of carbs, it will also create shortcuts for meals you eat repeatedly. You can also scan the barcode on a food item and it will find it, the One Touch requires you to know or find out how many carbs you ate.
One Touch really needs to check out the features in the One Drop app and incorporate them into OneTouchReveal and then they would be perfect and highly functional for someone trying to control their diabetes and make positive decisions as far as food and exercise.

by Jean Grey 2323

OneTouchReveal is very helpful in storing and syncing your meter automatically. The color codes for high and low sugar levels provide easy understanding when you look at your log sheet but “Logbook meal settings” that is the timings for overnight, breakfast, lunch and dinner is somewhat not comfortable. I feel like I would have had better experience if that meal setting part was flexible where I could do the tagging of the meal ( whether lunch or dinner or snack) by myself instead of OneTouchReveal automatically adding a reading based on the timings set. This meal settings still works but sometimes it doesn’t- for ex. Today I woke up late and checked my fasting sugar levels 2-3 mins after the time set for overnight and OneTouchReveal added the reading to my breakfast setting. At this time I felt it would be easy if i could choose where the reading would be added just like “before meal after meal tagging” so that I don’t have keep changing the timings for log book meal settings for the readings to show up correctly.

by Legolaas

Let me start off by saying that I truly want to give OneTouchReveal 5 stars but there are major features which are lacking preventing me from doing so.

As a diabetic it is important to log all data regarding my management and while I can add manual entries for BG reading and insulin, these manual entries do NOT sync to the web version of OneTouchReveal as the meter readings do. The web version does not even allow manual BG readings to be entered. Having the ability to store ALL entries and have them backup is crutial, and until this is possible, I am forced to keep a manual log for backup which totally defeats the purpose of the Flex Meter and OneTouchReveal.

Another important feature which is missing is the ability to store name and email addresses of your medical support staff. OneTouchReveal seems to only work if the doctor, CDE, and RD are a participating clinic. Additionally OneTouchReveal does not allow you to use a stored contact on your device.

Finally, it would be nice if OneTouchReveal allowed a notes only entry. This comes in handy when there are events that may affect your numbers for a particular day and the note would apply to all entries. For example noting that you are sick, taking additional medication, having a surgical procedure done, or simply celebrating a birthday.

If these features were integrated into OneTouchReveal , I would definitely give it a 5 star rating.

by Zhopian

This company is very inefficient. The machines are of very low quality. They have replaced my machine several times. When I call customer service, they pull up my record and then proceeded to verify every single detail over again. The poor telephone operator is so unfamiliar with the questions she is reading I assume that is from a screen. After 15 minutes of collecting data before she ask what is the issue with the machine. Then I am on hold for her to ask someone. Putting me on hold for another 10 minutes. After the operator came back on it took her one minute to tell me to uninstall OneTouchReveal and reinstall OneTouchReveal . Then the meter is paired with my phone. This took less than 2 minutes, but instead I had to go through verifying all the records on file. She asked me if there were any changes since the last time I call two weeks ago to which I answered no, but the company’s policy is to verify them again. Such inefficiency.

by SamsGirl2002

I recently updated my phone from an iPhone 7Plus to the iPhone 12 Pro. Now, when I try to connect my meters to OneTouchReveal by Bluetooth, it says it can’t find the meter. When I go to the Bluetooth settings in iPhone, the meters are listed.

UPDATE: I had to uninstall and reinstall OneTouchReveal to get it to detect and pair with my meters. Working fine now.

6/8/21 UPDATE: issues between meters and app are resolved. But OneTouchReveal won’t remain connected to Apple Health. It is set write data to Apple Health. But when I go to my diet tracker that has a place for glucose information, (which is set to read data from Apple Health) my glucose doesn’t transfer. I need to go into the settings of OneTouchReveal , turn it off, wait a few seconds, turn it back on. Then the data transfers until the next glucose reading, and I have to do it all over again. So I now am going to start turning it off and back on at the end of each day rather than constantly throughout the day.

by E'smomplus1

App seems to work well for what it is designed to do, but I really wish meters would provide the option to mark fasting blood sugars. Fasting is it’s own category and the time can change, but it is an important value doctors use to monitor diabetes. Overnight checks when someone wakes up not feeling right should not be lumped in with it. Also it is not necessarily taken just before breakfast if you have certain medical situations. Create the option to mark fastings reguardless of time in a way that averages can easily be checked and doctors can quickly identify those readings. Also letting people select which meal it is rather than setting a schedule would be more accurate for all users (who might have sometimes get up extra early for an appointment or might sleep in some after a late night) and allow people who work second/third shift the option to log it based on their schedule.

by XO42

I have found testing is encouraging and discouraging at the same time, but one good thing is to keep me on my toe what I should eat and how much and keep me active physically. Eating and physical exercises go hand in hand, neither of them should not exceed nor decrease. Being a diabetic for many years due to type 2, I’ve learned a lot from doctors and RNs and still I should learn more about it. I should learn and understand what it means to me and do my best I could do to keep my status quo as long as I can. There is a saying, what you see is what you get, and I would say what I eat is what I get. If you have a wrong eating habit you will get a wrong (bad) results. Hope all diabetics should be educated by dietitians at least once so that one would understand and learn about the food which affects our health and keep diabetes under control, keeping blood sugar level normal snd which means say in good health like non diabetics.

by III% Alumnist

We got this for my daughter it is amazing. It keeps track of your carbs how much insulin you give, your daily activity. We were having trouble remembering what time we last gave insulin, or what her last blood sugar reading were. With OneTouchReveal you can go back very easily and access that information. It’s awesome that I can go back and review my daughters whole day what she ate, how much insulin we gave her....
OneTouchReveal also tells you if there are patterns with your blood sugar being to high or too low and couple of days in a row. You can view graphs of what your sugar readings have been the past 30, 60, 90 day reading. We have our account connected with my daughters physician. She can go into her log book and look at her readings and let me know what adjustments to make with the carb ratios. So when my daughter randomly spikes to high or has been falling low we can call her and she can log in and see all of her information without having to make a trip to the office. I highly recommend OneTouchReveal!!!!

by Serwwallace

OneTouchReveal is great. It would be better if the additional data entries of the Ultra Smart meter were made available. Partner with OMRON to import blood pressure and weight readings. Partner with Garmin for workout and steps.
Categories of glucose readings: morning, before breakfast, after breakfast, before lunch, after lunch, snack, before dinner, after dinner, bedtime, during the night, illness, stress, before exercise, after exercise. Also, addition of the 60 day average would be beneficial. I have been a user of your meters since January 1994. I just moved from my One Touch UltraSmart to the One Touch Verio Flex because of the ability to interface with my iPhone. Thanks! William A. Wallace

by Ro1977

I have a OneTouch verio flex and have used OneTouchReveal for a while. Whenever I launched OneTouchReveal it it would automatically sync with my device. Since the last update OneTouchReveal doesn’t recognize the device. It is paired with my phone and in the list of Bluetooth devices. I have unpaired by “forgetting” the Bluetooth device on my phone then attempt to pair again from OneTouchReveal and OneTouchReveal reports no device is found even though the device shows up again in my list of paired devices under my Bluetooth settings.

UPDATE: while I had checked the box that I had read and agreed to the new privacy, terms and consent, I hadn’t actually opened the consent notice (gdpr) and consented. Once I did that I was able to re-pair the device to OneTouchReveal .

by JS Buchanan

I can’t say enough about One Touch products. The form and function are usually the best in class, often leaving their competitors in the dust. I recently purchased a One Touch Verizon Flex and it holds up to the predecessors that One Touch has produced. The form on this model is not as appealing as past models that I have had, but the Bluetooth connectivity and IOS app make it so much more functional to track my blood sugar as well as make notes within the application on carb count and exercise as well as insulin dosage. This meter has made life much easier and has also helped in identifying trends that may be developing with my glucose levels. The availability to generate reports to share with your physician truly make this meter such a great tool to provide carefree tracking of my diabetes control.

by Hunt1More

When I first got OneTouchReveal I loved it. It synced to my meter nearly every time I took a reading and was very simple to use and interpret and could drop in personal details such as the food eaten, et al. When the iOS update and app update kicked in...well, it became cumbersome to say the least. Password required... on top of everything that changed...annoying. Finally the password issue was resolved in updates, but the issue of OneTouchReveal “syncing to account” every reading while not syncing to the mobile device... not good. Sure, eventually it shows up on the mobile device because it’s there the next time a reading is taken, however, what about the note one could religiously enter detailing food eaten and if it was a reading before or after a meal...forget it!

I hope someone reads this and has a solution or can set me straight on the error of my ways. Loved the product, now I don’t.

by Zoltan11

I’ve been using OneTouchReveal and the One touch meter for about 2 years now and find it to be a useful way to obtain an overview of my glucose readings. With both OneTouchReveal on my iPhone/iPad I can readily see current readings and sync results between devices. The other useful products are getting my progress reports and being able to save these to my files (useful for comparing 3 month tallies, and giving updates to my doctor, etc).
I also like logging into the on line version (using non apple web browser) which provides a totally different “look and feel” for summaries. These also provide some interesting statistics that can be viewed in various date ranges and for lots of different combinations (1,14,30,90 days) with different start dates…so Ican compare last year’s range with current range for same timeframe.
I’m not sure what more I’d want out of OneTouchReveal so I’m giving it a five.

by .-=RWW=-.

I’m new to blood glucose meters and this is my second one. The one my doctor prescribed seems of better quality but won’t connect to either my Mac or PC. So I bought the Flex because of Bluetooth and the Reveal app., although I’d like to keep it all on my own computer rather than the cloud.
The main concern about OneTouchReveal . is that one must remember to NOT tag the first reading of the day if one is going to test again just prior to eating breakfast. Otherwise OneTouchReveal . replaces the first reading with the second “before meal” reading and leaves the Upon Waking box blank.
However, it sure beats trying to keep a manual entry paper log. Makes it easy to add notes about meals and exercise. And seems to chart well enough. And best of all, it makes it relatively easy to send data to the doctor’s office.

by Black And Gold Attack

I was just diagnosed with Type 1 diabetics and I have to check my glucose levels once a day. The meter and its equipment makes it very easy for me to track my sugars. I have OneTouchReveal on my phone and it records all of my information from the meter. I have the ability to send all of my results to my doctor so that can watch my sugars also. If you have diabetes, get and use the OneTouch meter it’s great to have. I give this five stars!! I really can’t say enough about OneTouchReveal except that it’s awesome for us diabetics to have on our phones. Thank you and keep the updates coming. I have been now using OneTouchReveal for a year now and it’s awesome. It really keeps me updated on how I am doing with my diabetes. Please keep up the great work and update OneTouchReveal often, you can only make it better. I have been using OneTouchReveal for about two years now and it’s wonderful to have to check my blood glucose levels before meals. I don’t know what I would do without it. Diabetes is a very hard issue to control, but so far I am doing excellent with it and OneTouchReveal. Still five stars!!

by Slopes

HIGHLY RECOMMEND!! I have never written a review but I felt the need to hopefully encourage other diabetics. My issue for the last 28 years of living with T1D was writing down and keeping track of my numbers. This does all that for me, it sends me reminders to test, it tells me my average over the last 90 days and compares that to my last A1C that I put in. I have gone from a 9% A1C to currently (according to OneTouchReveal) at around 7.5% which is such an accomplishment and thanks to OneTouchReveal I have found a way to control my diabetes better and get real time feedback from OneTouchReveal itself, I have 3 glucose monitors hooked up to this, one in my house, one in car and one at work. it’s great!