OneTouch Reveal Reviews

OneTouch Reveal Reviews

Published by on 2020-12-10

The OneTouch Reveal™ mobile app has helped over one million people take a step
forward in their diabetes management. The OneTouch Reveal™ app can be used to
manage type 1, type 2 and gestational diabetes. The OneTouch Reveal™ app
works seamlessly with the OneTouch Verio Reflect® meter a...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

OneTouch Reveal Reviews

  • By


    I was just diagnosed with Type 1 diabetics and I have to check my glucose levels once a day. The meter and its equipment makes it very easy for me to track my sugars. I have the app on my phone and it records all of my information from the meter. I have the ability to send all of my results to my doctor so that can watch my sugars also. If you have diabetes, get and use the OneTouch meter it’s great to have. I give this five stars!! I really can’t say enough about this app except that it’s awesome for us diabetics to have on our phones. Thank you and keep the updates coming. I have been now using this app for a year now and it’s awesome. It really keeps me updated on how I am doing with my diabetes. Please keep up the great work and update the app often, you can only make it better. I have been using this app for about two years now and it’s wonderful to have to check my blood glucose levels before meals. I don’t know what I would do without it. Diabetes is a very hard issue to control, but so far I am doing excellent with it and this app. Still five stars!!

  • By

    Could be better

    With so many glucose apps out there I hoped this would be better, since it has the advantage of syncing with the glucose meter. To seriously care for your diabetes, you have to track more than just glucose, such as exercise, food intake, sleep, meds, etc. Tracking more than just glucose is a stretch with this app as it appears you must rely heavily on the “comment” field to track most things. Definitely not well thought out. They probably didn’t even have a diabetic on the team who developed the app. The app is also locked down with a mandatory password. Password protection should be configurable as with any other app. The Pswd an inconvenience, even with the biometrics it’s a hassle if your hands are diabetic dry so the reader can’t recognize your finger print. Yes, the data is health related, so let me decide if I want it secured. The glucose meter and app don’t sync in the background either. You have to open the app every time you take a reading. This is ridiculous at best especially having to put in the password every time. Even sending them a message through the app is a joke. You get an automated response back from them telling you “they don’t respond to emails so you have to call”. This company doesn’t seem to have their act together. Try another mfg if your insurance will cover it.

  • By

    Amazing!! Love it!!!

    We got this for my daughter it is amazing. It keeps track of your carbs how much insulin you give, your daily activity. We were having trouble remembering what time we last gave insulin, or what her last blood sugar reading were. With this app you can go back very easily and access that information. It’s awesome that I can go back and review my daughters whole day what she ate, how much insulin we gave her.... This app also tells you if there are patterns with your blood sugar being to high or too low and couple of days in a row. You can view graphs of what your sugar readings have been the past 30, 60, 90 day reading. We have our account connected with my daughters physician. She can go into her log book and look at her readings and let me know what adjustments to make with the carb ratios. So when my daughter randomly spikes to high or has been falling low we can call her and she can log in and see all of her information without having to make a trip to the office. I highly recommend this app!!!!

  • By

    App has become painful

    When I first got this app I loved it. It synced to my meter nearly every time I took a reading and was very simple to use and interpret and could drop in personal details such as the food eaten, et al. When the iOS update and app update kicked in...well, it became cumbersome to say the least. Password required... on top of everything that changed...annoying. Finally the password issue was resolved in updates, but the issue of the app “syncing to account” every reading while not syncing to the mobile device... not good. Sure, eventually it shows up on the mobile device because it’s there the next time a reading is taken, however, what about the note one could religiously enter detailing food eaten and if it was a reading before or after a meal...forget it! I hope someone reads this and has a solution or can set me straight on the error of my ways. Loved the product, now I don’t.

  • By

    One Touch Verdi Flex

    I can’t say enough about One Touch products. The form and function are usually the best in class, often leaving their competitors in the dust. I recently purchased a One Touch Verizon Flex and it holds up to the predecessors that One Touch has produced. The form on this model is not as appealing as past models that I have had, but the Bluetooth connectivity and IOS app make it so much more functional to track my blood sugar as well as make notes within the application on carb count and exercise as well as insulin dosage. This meter has made life much easier and has also helped in identifying trends that may be developing with my glucose levels. The availability to generate reports to share with your physician truly make this meter such a great tool to provide carefree tracking of my diabetes control.

  • By

    It doesn’t work!

    I used to like this but an application update was pushed on October 29, 2018 and now it won’t sync with the meter making it worthless. This isn’t the first time they’ve done this either. I used to have a Verio Sync and they pushed an update which killed the blue tooth connection feature. I waited months for a fix that never came. So I bought an upgraded meter, Verio Flex, and everything worked again...for three months until this latest update and now I get “sync with meter failed” every time. I had bought a second meter that I keep at work and I receive the same sync failed message on my second meter too. There is no way to remove the meter and re-add them so I can’t try that. There’s no way to roll back the update so I can use it without the update. I sent messages the the developer about the issues but never any response and more importantly, no fix to the problem. Since I just bought my two meters only a few months ago I’ll have to wait until next year to buy a new meter. That will be from another company if the fix isn’t made. I don’t recommend using this product!

  • By

    Testing, diet and exercise.

    I have found testing is encouraging and discouraging at the same time, but one good thing is to keep me on my toe what I should eat and how much and keep me active physically. Eating and physical exercises go hand in hand, neither of them should not exceed nor decrease. Being a diabetic for many years due to type 2, I’ve learned a lot from doctors and RNs and still I should learn more about it. I should learn and understand what it means to me and do my best I could do to keep my status quo as long as I can. There is a saying, what you see is what you get, and I would say what I eat is what I get. If you have a wrong eating habit you will get a wrong (bad) results. Hope all diabetics should be educated by dietitians at least once so that one would understand and learn about the food which affects our health and keep diabetes under control, keeping blood sugar level normal snd which means say in good health like non diabetics.

  • By

    Good but needs to be flexible and user friendly

    This app is very helpful in storing and syncing your meter automatically. The color codes for high and low sugar levels provide easy understanding when you look at your log sheet but “Logbook meal settings” that is the timings for overnight, breakfast, lunch and dinner is somewhat not comfortable. I feel like I would have had better experience if that meal setting part was flexible where I could do the tagging of the meal ( whether lunch or dinner or snack) by myself instead of the app automatically adding a reading based on the timings set. This meal settings still works but sometimes it doesn’t- for ex. Today I woke up late and checked my fasting sugar levels 2-3 mins after the time set for overnight and the app added the reading to my breakfast setting. At this time I felt it would be easy if i could choose where the reading would be added just like “before meal after meal tagging” so that I don’t have keep changing the timings for log book meal settings for the readings to show up correctly.

  • By

    One touch verio

    This company is very inefficient. The machines are of very low quality. They have replaced my machine several times. When I call customer service, they pull up my record and then proceeded to verify every single detail over again. The poor telephone operator is so unfamiliar with the questions she is reading I assume that is from a screen. After 15 minutes of collecting data before she ask what is the issue with the machine. Then I am on hold for her to ask someone. Putting me on hold for another 10 minutes. After the operator came back on it took her one minute to tell me to uninstall the app and reinstall the app. Then the meter is paired with my phone. This took less than 2 minutes, but instead I had to go through verifying all the records on file. She asked me if there were any changes since the last time I call two weeks ago to which I answered no, but the company’s policy is to verify them again. Such inefficiency.

  • By

    Not worth the trouble

    Initially I bought into the idea that having a Bluetooth connection between phone and meter could load my glucose readings into my phone for me. But really, how long does it take to manually enter a glucose reading? Possibly about 10 seconds per reading. Compare that with how long it takes to troubleshoot when the synch does not work. Restarting meter, restarting phone, turning Bluetooth on and off, contacting customer support by email. All of this adds up to much more time than the tiny savings an automatic download provides. Another problem that I experienced caused me to manually enter some numbers only to find those entries missing when I upgraded phones. Customer support assured me those numbers were lost because they were manually entered. Compare the advantage of saving 10 seconds per entry with the disadvantage of lost data. As a diabetic I appreciate their intent to help, but I will be switching back to my prior App even though I have to pay $3/mon and will enter data manually, because they have never lost any.

  • By

    Great but Missing important features

    Let me start off by saying that I truly want to give this app 5 stars but there are major features which are lacking preventing me from doing so. As a diabetic it is important to log all data regarding my management and while I can add manual entries for BG reading and insulin, these manual entries do NOT sync to the web version of the app as the meter readings do. The web version does not even allow manual BG readings to be entered. Having the ability to store ALL entries and have them backup is crutial, and until this is possible, I am forced to keep a manual log for backup which totally defeats the purpose of the Flex Meter and this app. Another important feature which is missing is the ability to store name and email addresses of your medical support staff. The app seems to only work if the doctor, CDE, and RD are a participating clinic. Additionally the app does not allow you to use a stored contact on your device. Finally, it would be nice if the app allowed a notes only entry. This comes in handy when there are events that may affect your numbers for a particular day and the note would apply to all entries. For example noting that you are sick, taking additional medication, having a surgical procedure done, or simply celebrating a birthday. If these features were integrated into the app, I would definitely give it a 5 star rating.

  • By

    Doesn’t recognize my device anymore

    I have a OneTouch verio flex and have used this app for a while. Whenever I launched the app it it would automatically sync with my device. Since the last update the app doesn’t recognize the device. It is paired with my phone and in the list of Bluetooth devices. I have unpaired by “forgetting” the Bluetooth device on my phone then attempt to pair again from the app and the app reports no device is found even though the device shows up again in my list of paired devices under my Bluetooth settings. UPDATE: while I had checked the box that I had read and agreed to the new privacy, terms and consent, I hadn’t actually opened the consent notice (gdpr) and consented. Once I did that I was able to re-pair the device to the app.

  • By

    Saving my life

    HIGHLY RECOMMEND!! I have never written a review but I felt the need to hopefully encourage other diabetics. My issue for the last 28 years of living with T1D was writing down and keeping track of my numbers. This does all that for me, it sends me reminders to test, it tells me my average over the last 90 days and compares that to my last A1C that I put in. I have gone from a 9% A1C to currently (according to this app) at around 7.5% which is such an accomplishment and thanks to this app I have found a way to control my diabetes better and get real time feedback from the app itself, I have 3 glucose monitors hooked up to this, one in my house, one in car and one at work. it’s great!

  • By

    Complete disappointment

    This app worked with my OneTouch Verio Sync for maybe a month flawlessly. Then it stopped automatically making the Bluetooth connection, and I would have to pair it almost every time. I did get an email about the issue and was told they were working to correct it, so I kept re-pairing the meter every time I tested. I was very excited to see the update this week, as I thought that these issues might finally be corrected, but no such luck. My meter now will not sync with the app, even when the Bluetooth actually connects. I bought this meter even though it was not the brand covered under my insurance, because I liked the features and the ability to track a history of my levels on my phone. There didn’t seem to be any others that would do this at the time, but now that there are, I’m planning to shop around for something that actually delivers what they advertise...

  • By

    Beats a piece of paper

    I’m new to blood glucose meters and this is my second one. The one my doctor prescribed seems of better quality but won’t connect to either my Mac or PC. So I bought the Flex because of Bluetooth and the Reveal app., although I’d like to keep it all on my own computer rather than the cloud. The main concern about the app. is that one must remember to NOT tag the first reading of the day if one is going to test again just prior to eating breakfast. Otherwise the app. replaces the first reading with the second “before meal” reading and leaves the Upon Waking box blank. However, it sure beats trying to keep a manual entry paper log. Makes it easy to add notes about meals and exercise. And seems to chart well enough. And best of all, it makes it relatively easy to send data to the doctor’s office.

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Contact OneTouch Reveal directly

Is OneTouch Reveal Safe?

Yes. OneTouch Reveal is very safe to use. This is based on our NLP (Natural language processing) analysis of over 64,564 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for OneTouch Reveal Is 47.9/100.

Is OneTouch Reveal Legit?

Yes. OneTouch Reveal is a totally legit app. This conclusion was arrived at by running over 64,564 OneTouch Reveal User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for OneTouch Reveal Is 47.9/100.

Is OneTouch Reveal not working?

OneTouch Reveal works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with OneTouch Reveal? Report Issue

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Why should I report an Issue with OneTouch Reveal?

  1. Pulling issues faced by users like you is a good way to draw attention of OneTouch Reveal to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a OneTouch Reveal customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using OneTouch Reveal.

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