The OneTouch Reveal™ mobile app has helped over one million people take a step
forward in their diabetes management. The OneTouch Reveal™ app can be used to
manage type 1, type 2 and gestational diabetes. The OneTouch Reveal™ app
Listed below are our top recommendations on how to get in contact with OneTouch Reveal. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact OneTouch Reveal. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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With so many glucose apps out there I hoped this would be better, since it has the advantage of syncing with the glucose meter. To seriously care for your diabetes, you have to track more than just glucose, such as exercise, food intake, sleep, meds, etc. Tracking more than just glucose is a stretch with this app as it appears you must rely heavily on the “comment” field to track most things. Definitely not well thought out. They probably didn’t even have a diabetic on the team who developed the app. The app is also locked down with a mandatory password. Password protection should be configurable as with any other app. The Pswd an inconvenience, even with the biometrics it’s a hassle if your hands are diabetic dry so the reader can’t recognize your finger print. Yes, the data is health related, so let me decide if I want it secured. The glucose meter and app don’t sync in the background either. You have to open the app every time you take a reading. This is ridiculous at best especially having to put in the password every time. Even sending them a message through the app is a joke. You get an automated response back from them telling you “they don’t respond to emails so you have to call”. This company doesn’t seem to have their act together. Try another mfg if your insurance will cover it.
I used to like this but an application update was pushed on October 29, 2018 and now it won’t sync with the meter making it worthless. This isn’t the first time they’ve done this either. I used to have a Verio Sync and they pushed an update which killed the blue tooth connection feature. I waited months for a fix that never came. So I bought an upgraded meter, Verio Flex, and everything worked again...for three months until this latest update and now I get “sync with meter failed” every time. I had bought a second meter that I keep at work and I receive the same sync failed message on my second meter too. There is no way to remove the meter and re-add them so I can’t try that. There’s no way to roll back the update so I can use it without the update. I sent messages the the developer about the issues but never any response and more importantly, no fix to the problem. Since I just bought my two meters only a few months ago I’ll have to wait until next year to buy a new meter. That will be from another company if the fix isn’t made. I don’t recommend using this product!
Initially I bought into the idea that having a Bluetooth connection between phone and meter could load my glucose readings into my phone for me. But really, how long does it take to manually enter a glucose reading? Possibly about 10 seconds per reading. Compare that with how long it takes to troubleshoot when the synch does not work. Restarting meter, restarting phone, turning Bluetooth on and off, contacting customer support by email. All of this adds up to much more time than the tiny savings an automatic download provides. Another problem that I experienced caused me to manually enter some numbers only to find those entries missing when I upgraded phones. Customer support assured me those numbers were lost because they were manually entered. Compare the advantage of saving 10 seconds per entry with the disadvantage of lost data. As a diabetic I appreciate their intent to help, but I will be switching back to my prior App even though I have to pay $3/mon and will enter data manually, because they have never lost any.
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