athenaOne app not working? crashes or has problems?

athenaOne Status

Published by athenahealth on 2023-11-29

***Patients: this app is for doctors and healthcare providers. If you’re
looking for the athenahealth patient portal, please contact your doctor’s
office*** Designed for doctors and healthcare providers, the athenaOne app is
a secure, mobile extension of athenaNet clinical workflows designed to help
athenaClinicals customers deliver better care.

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Reported Issues: 1 Comments

By Chasitie Pierce 1 year ago

My athenaOne app is no longer working since I upgraded my iPhone to a 13. The user name and password are both correct and it keeps saying “unable to sign in”. I’ve uninstalled and reinstalled it 3 times and it still doesn’t work. I’ve also restarted my phone and no luck.

Common dislikes about athenaOne app

- No way to close encounters/office visits after reviewing them

- Notifications are useless and annoying

- Horribly designed and frustrating

- Takes too long to find old encounter documents

Have a Problem with athenaOne? Report Issue

Common athenaOne Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot athenaOne app on iOS and Android devices. Solve all athenaOne app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

athenaOne iPhone Issues and Solutions

athenaOne iOS app crashes, not working, errors
athenaOne iOS app network issues
athenaOne on iOS has black/white screen

athenaOne Android App Issues and Solutions

athenaOne has errors/crashing/not working
athenaOne server network connectivity issues
athenaOne has black screen

athenaOne iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever athenaOne app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix athenaOne app crashes or not working on Iphone (iOS):

Close and restart the athenaOne app on iPhone
Update athenaOne app to the Latest Version for iOS
Uninstall and reinstall athenaOne iPhone app
Update your iPhone to the latest iOS version

Fix athenaOne on iPhone unable to connect to server/internet connection issues::

To resolve athenaOne network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix athenaOne black/white screen (blank screen) on iPhone:

Follow the athenaOne iOS app troubleshooting guide Here →

athenaOne Android App Issues and Solutions

Fix athenaOne not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent athenaOne app issues:

Force Stop the athenaOne App
1. On android, goto "Settings" » click athenaOne app. » click "Force Stop".

Update athenaOne to the latest version on PlayStore

Clear athenaOne App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "athenaOne app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch athenaOne.

Fix athenaOne unable to contact server/ athenaOne internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click athenaOne » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got athenaOne » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch athenaOne on android.

Solve athenaOne black/white screens issue on Android:

Follow the athenaOne android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at athenahealth, developers of athenaOne.

73.68% Contact Match

Developer: athenahealth

E-Mail: [email protected]

Website: Visit athenaOne Website

63.64% Contact Match

Developer: athenahealth

E-Mail: [email protected]

Website: Visit athenahealth Website

About this app

Designed for doctors and healthcare providers, the this app app is a secure, mobile extension of athenaNet clinical workflows designed to help athenaClinicals customers deliver better care. ***Patients: athenaOne is for doctors and healthcare providers. Simply log in with your athenaNet credentials to get started.