Stelo Status

Last Updated on 2024-12-17 by Dexcom

I have a problem with Stelo

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⚠️ Most reported problems ⚠️

Crashes

40.0%

Not working

40.0%

Connection

20.0%

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Common Stelo Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Stelo network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Stelo App
1. On android, goto Settings » Stelo » click [Force Stop]

Clear Stelo App Cache and Data:
1. On android, goto Settings » Apps » Stelo » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Stelo.

On android, goto Settings » Apps or Manage Apps tab.
Click Stelo » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Stelo » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Stelo

E-Mail: appsupport@dexcom.com

Website: 🌍 Visit Stelo Website

Privacy Policy: https://www.dexcom.com/linked/documentservice/PrivacyPolicy

Developer: Dexcom

Feb 18, 2025, 03:07 PM
a user from Ticonderoga, United States reported problems with Stelo : Crashes
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