Dexcom Glucose Program App Status

Last Updated on 2021-07-29 by Dexcom

I have a problem with Dexcom Glucose Program App

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User reports:
No current problems

- Inability to add more than one person in the phone

- Issues with username and email not being recognized

- App loses contact with transmitter

- No linking of health information to Apple Health

- Daily message acknowledging issues with iOS version

- No alarms to warn of dangerous glucose levels

- Glucose program app leaks features and has inaccurate readings

- Manual login required multiple times per week

- TouchID and FaceID not supported

- No integration with other apps, including Apple Health

- No way to export data without going through a Level 2 coach.

Common Dexcom Glucose Program App Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Dexcom Glucose Program App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Dexcom Glucose Program App App
1. On android, goto Settings » Dexcom Glucose Program App » click [Force Stop]

Clear Dexcom Glucose Program App App Cache and Data:
1. On android, goto Settings » Apps » Dexcom Glucose Program App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Dexcom Glucose Program App.

On android, goto Settings » Apps or Manage Apps tab.
Click Dexcom Glucose Program App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Dexcom Glucose Program App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Dexcom Glucose Program App