Contact Stelo Support
Company Name: Dexcom
About: Welcome to the revolution in personalized glucose health.
The Stelo by Dexcom
Glucose Biosensor finally gives you an easy way to track your glucose and form
healthy habits.
Stelo Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Dexcom
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E-Mail: [email protected]
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Developer: Dexcom
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19 Most reported problems 😔💔
Re: Your Stelo order #US3257277ST has arrived Hi There, I previously cancelled my subscription and should not have received this shipment. The shipment has been unopened; I would like a refund for this order. If my refund is not issued, I will be disputing the charge through my card company. Kindly, Sally Peterson
My 2nd Stelo stopped working after 2 days. Chat bot is a joke- absolutely no help after trying several times to reach a live person!!! Very unhappy with this product at $99 for 2 units.
Sensor stopped after 11 days just shut off. Went to your web site. It’s frozen Stelo.com. This is getting to be an issue.
Sensors are defective. Originally pruchased a box of 2. One refused to pair and the second one sessioin ended early message right after it paired. Having to deal with a bot is a pain. One was replaced and it actually worked. The second one now refuses to pair. This is not good customer service and ends with delays for a "decision" and then shipping waiting for replalcements. Plus the app is erroneous. When my phone is in the horizontal position the chart shows only a straight line with no info. I am really fed up with a company which sells defective devices.
My daughters stelo will not connect with her app. The first one didn't so I took it out and put the second in and that one won't connect either.
My stelo reads OVER 30+ points higher than blood testing. Have done it fasting, after eating 2 hours, wake up . How can I calibrate the phone app? This is awful deceitful info it is reading! I do exactly what it says to do and apply it to my arm.
The second biosensor wont connect
I have used the Stelo CGM in the past without any problems on my Android S25 phone. Now I have had the sensor off while i had an operation for a pacemaker that also connects via bluetooth to a phone app. Reinstalling a new sensor is paired...but It wont get out of the loss signal mode. Unit STP-XN-001 Lot 1725085005
the second sensor in my stelo box will not pair with the app. I have gone through all the trouble shooting suggestions. It says 'searching for sensor with pairing code 1201 but will not connect.
I can't log in-app doesn't recognize phone number or password
My Stelo reading is too high compared with finger stick reading. Day 3 Stelo reading 218 Fingerstick reading 170; Day 4 Stelo reading 137 Fingerstick reading 100; Day 5 Stelo reading 143 Fingerstick reading 110. I am an experienced Dexcom and later Stelo user with type 2 diabetes
I placed an order for 1 - 2pack of Stelo biosensors. Evidently, I signed up for a subscription and received another 2 pack of sensors today. I have cancelled future subscriptions. I will place an order if and when I decide to get more. I don't want to receive any more unsolicited 2 packs of Stelo biosensors where my credit card is automatically charged. If I do, I'll contact my credit card company and stop payment. Can you confirm for me that my subscription is cancelled.
I placed an order for 1 - 2pack of Stelo biosensors. Evidently, I signed up for a subscription and received another 2 pack of sensors today. I have cancelled future subscriptions. I will place an order if and when I decide to get more. I don't want to receive any more unsolicited 2 packs of Stelo biosensors where my credit card is automatically charged. If I do, I'll contact my credit card company and stop payment. Can you confirm for me that my subscription is cancelled.
Before this latest update, I was able to touch any one of the little dots that tell you what time and your glucose reading which was very informational to me. Now I can't do that and the readings just slide left or right, but doesn't give me exact information. I don't need to go back 180 days but I'd like to have accurate information.
I can't find a phone number to speak to a live representative about 2 defective sensors. The bot is useless. I'm really unhappy, out $89 with zero remedy from this company. How can they get away with treating customers like this? It's not a cheap item and it has medical repercussions.
I have repored sensor issues six times via the Stelo bot with no replies. My sensor reads 30 to 40 points below where it actually is there is no phone number or live. Chat to get this problem resolved.
Can't Complete App Setup
by Rinaldo999
Have not been able to complete the app setup process. I'm stuck on the second part of the process, linking with Bluetooth. It tells me that Bluetooth access is restricted and that I need to go to settings to use this feature. When I click on Settings it takes me to Stelo's setting section but there is no button there allowing me to establish a Bluetooth connection. So I go back to the Stelo app and try again, and again, and again. Can't find anything on the web that explains this problem. Bluetooth is turned on and works with several of my apps without a problem.
When I visit the Dexcom site I can't find a solution. When I click on their help bot it takes me to the search bar. I type in my question and it tells me there's nothing they can find in their database in regards to my query.
So I'm out of luck. Absolutely no customer support. No way to contact them!
Country Verification Error
by Slarom
My husband is getting an error that the app can’t verify his country. We are in the US. The website shows his account and shows that it has the US for him in his account info. We have a same iPhone version and the app worked for me.
We have followed troubleshooting instructions to delete the app, restart the phone, and reinstall the app, but the same error occurs. The bot offered a complaint form but it wouldn’t let us access the form because it says that we don’t have cookies enabled. We do have cookies enabled so we are at a dead-end for him. Please fix the county verification issue in the app or provide a way to for us to discuss this with a human.
No go iPhone 13 mini
by Dghujvfddgb
After ordering sensors, I discovered the app does not display properly on the mini. The icons needed to operate app do not display. Bottom 20% of app pages are covered up. Renders spp and sensors useless. I tried to cancel my order but could not. Of course there is no phone number either. So now I have $100 paper weights.
Have a Problem with Stelo by Dexcom? Report Issue
Why should I report an Issue with Stelo by Dexcom?
- Pulling issues faced by users like you is a good way to draw attention of Stelo by Dexcom to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Stelo by Dexcom customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Stelo by Dexcom.
