Contact Dexcom Glucose Program App Support

To put it simply...I hate the Level 2 Dexcom Glucose App. Unfortunately, I will be calling to opt out of the Level 2 program. There are no alarms to warn me when my glucose has fallen into dangerous levels. That is the primary reason that I use a Dexcom. In addition, there is no place to enter my insulin or carbs. I don’t need multiple apps to manage, as I don’t have that kind of time or energy. In addition, the app only provides 12 hours of data. If I want an insight report I have to request it from my coach. I need to be in control of my diabetes... not a coach. I should have access to my data at all times. I’m truly disappointed. This has the potential of being a wonderful program for diabetics. Please figure out a way to integrate Level 2 with the Dexcom G6 App or improve your version.

Was sent the G6 by my insurance company and inadvertently downloaded the regular G6 app without realizing I was on the wrong app until I called Level 2 health. After using the actual G2 app and switching over to the glucose program app I am seriously considering discontinuing using the G6 through this program. It is leaking so many features that the other app has and the worse part is my numbers are off anywhere from 30 to 50 point so I continue to finger stick and sink my numbers. And not being able to use the glance app on my Fitbit versa to see my numbers is beyond disappointing. Absolutely love the G6 monitor but beyond disappointed with the glucose program app!!

My insurance company enrolled me in their Level 2 program that provided the Dexcom g6 device and requires this app instead of the more widely used Dexcom app. This app is terrible. You will need to manually login multiple times per week, and touchid and faceid are not supported. The app integrates with no other app including Apple health. You get your current reading, and a graph of daily or weekly results. There’s no way to export data without going thru a Level 2 “coach”. Save yourself the aggravation and just get a scrip for the g6 so you don’t have to deal with this app. The g6 device itself is great.