Program participation is by invitation only. If you’re enrolled in the Dexcom
Glucose Program and have questions about accessing the app, contact your
coach. The Dexcom G6 Glucose Program Continuous Glucose Monitoring System
Listed below are our top recommendations on how to get in contact with Dexcom Glucose Program App. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Dexcom Glucose Program App. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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This app is missing a lot of features that people who use the regular Dexcom G6 app get. I can’t seem to find how to export any of this data to discuss with my doctors. And, old data seems to just roll off and disappear. There’s no online portal that I know of to get my data. It doesn’t integrate with Apple Health. It won’t do anything for Apple Watch users. It’s great for people who have employers/insurance plans who invite them that would not normally qualify for a regular Dexcom G6... but, otherwise, it’s a second class app to the actual Dexcom G6 app.
I’ve had the app and device for two weeks now and haven’t been able to use it. It does not support IOS 14.3. On top of that I had to remove the app completely from my phone because even after I silenced all notifications it signals loudly that the device isn’t working properly. Thank you captain obvious. They really need a tech team that can fix the problems with the app. I’m sure it can be a great product if I were able to use it. Hope this doesn’t happen every time there is a phone update.
I greatly disappointed in this product and Level2 service. The ramp up of instruction in applying the sensor and transmitter was poorly presented. User Guide and availability of technical support were not helpful in resolving issues. Lost signal connection numerous times. Tried to restart smart phone and reconnection but with minimal success. I reinstalled the app and lost 3 days of data and lost credited for 100% in range. It’s very discouraging in not having confidence in the data or reliability that the device will stay connected.
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