Only use this app if you have the Dexcom G6 or G6 Pro CGM Systems.
your glucose number and where it’s heading with the Dexcom G6 and G6 Pro
Continuous Glucose Monitoring (CGM) Systems –indicated for diabetes treatment
Listed below are our top recommendations on how to get in contact with Dexcom G6. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Dexcom G6. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Dexcom
I’ve only been using this app for a few days now, and it seems to lose connection with my transmitter. I keep my phone on or close to me almost always and I have lost connection with the transmitter. It’s happened the past two nights while I was sleeping for 4 1/2 hours (phone was next to the bed charging), and in the middle of the day (it’s been going on 20 minutes now) and there’s no rhyme or reason as to why this is happening. Also I don’t get notifications on my phone when this happens (even with my notifications on with the sound on). (I’m using a G6 unit with the IPhone XR iOS 13.2.3 if that makes a difference as to my set up with both my phone and Apple Watch up to date on the software). If these keeps up, I’ll probably edit my review to something lower, and delete the app. We’ll see how this is going in a week. I’m hoping they fix the issues with the app being used with this most recent update of iOS. Edit: (15 days later). Good luck with this app. Still junk. I’ve tried contacting customer support and they don’t know their heads from their elbows. And when I have spoken to someone the first person made it clear updating the app to work with the newer iOS is not a priority but the G7 is then blew me off, and the second person couldn’t figure anything out if it wasn’t on their script to follow to help a person out. Save yourself some time. Don’t use a Dexcom product, and sure as hell don’t waste your time with this app.
But to be honest, a lot of options just aren’t there. Not a lot of information is available, the graph is hard to read as there are no lines except for going into a low blood sugar, the alerts don’t really work (you can set it to remind tell you that you have a high blood sugar every 30, 40 minutes, but no matter what you set it to, it still just alerts you every darn time it reads a high blood sugar), and the Apple Watch connectivity is so slow and erratic that you should not pick up and Apple Watch just for this system, as I did. It’s supposed to tell you if you’re blood sugar is going up or down, but they don’t seem to realize insulin takes 3 hours (on average for most people) to be fully used. When my blood sugar that’s going down 3 or 4 per 5 minutes, as expected, it apparently doesn’t read that as enough of a decrease to note it. I haven’t really been able to tell what exactly it needs to register a steady increase or decrease, let alone a fast drop/rise. So I can’t really rely on that feature that well either. So right now I’m paying a lot of money to check my phone to see my blood sugar, which is fine, still better than pricking, but considering the fancy app and all the promised features, , the cost of the whole system (recyclable/reusable sensor placers please?) and that my relatively ancient medical systems have far more user functionality and data without touch screens, the app NEEDS to get a overhaul.
The latest update (1.4.0) of the app sends me alerts even though I have them set to vibrate. The alert, however, is the default iOS notification sound and it’s only sounding when my glucose is high. I’ve already spoken with tech support and, laughably, they weren’t even aware that the product team released this version when I called them so they were unable to get a straight answer to me besides restarting my phone and uninstalling/reinstalling the app. And surprise that didn’t work. I went through all my settings within the app and they’re just as I’ve had them before this push: vibrate. So now I have the app alerting me with the default iOS notification when my glucose is high. In addition to this the UI is poorly designed. So much wasted potential to show more data. Dexcom’s design and engineering team should look at how Sugarmate, Nightscout, xDrip, and Spike app show and handle data...not some white screen with a big circle and a (TINY!!!) graph. Also, there is a huge design discrepancy between this app (let’s be honest all their apps) and the Follow app (Follow seems like it hasn’t been updated in 5 years UI wise). And you know what, Dexcom is probably gonna reply to this and ask me to contact them with my concerns. Well, I’ve done that, many times, and nothing has been done or changed since I’ve expressed it to them since the G5 app. 🤷🏻♀️
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