Grab app not working? crashes or has problems?

Grab Status

Last Updated on 2025-02-12 by Grab.com

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63 User reports:
App has problems

User reports 63

⚠️ Most reported problems ⚠️

Crashes

47.8%

Not working

20.3%

11.6%

Connection

8.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Grab Problems 🔥

- Not user friendly.

- No way for a user to contact a support team via phone call or message.

- System to report an issue is long and not helpful.

- Charges user even if Grab has not completed the service.

- Forced to use Sign in with Facebook despite wanting to use Sign In with Apple.

📋 6 Reported Issues:

Kim 2024-02-17

Grab application closed off immediately after few seconds. Only working when reinstalled again but same problem recurring after closed off. Every time need to reinstall again and again to use the app

Nikki 2023-11-30

Grab app crashes (“oops something went wrong” “Tap to reload”) every time I try to book a car. Cannot reload.

Nikki 2023-11-30

Every time I try to book a ride the Grab app crashes - goes to a page saying “top up” and “try again” or something… super frustrating

Kris 2023-11-06

The grab app keeps crashing after I confirmed pickup point. It start to load and render available ride options, then crash straight. I am in Indonesia. I use iphone.

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Jim Jerzak 2023-10-28

Just went through the entire process to sign up for grab- but it does not give me the Transport option, just giving me hotels and experiences as the only options. how do I get Transport to appear on the app??

Dave Weesner 2023-08-02

Trying to signup, cannot get past the page asking for email address. I get error message: “Sorry our server reported an error, try again later” Unable to complete signup on my iphone. 602-616-7466

Showing 1-6 of 6 reported issues:

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Common Grab Problems & Solutions. Troubleshooting Guide

Table of Contents:

Grab iPhone Issues and Solutions

Grab iOS app crashes, not working, errors
Grab iOS app network issues
Grab on iOS has black/white screen

Grab Android App Issues and Solutions

Grab has errors/crashing/not working
Grab server network connectivity issues
Grab has black screen

⚠️ Troubleshoot | Fix Now in One Click

Grab iPhone Issues and Solutions

How to fix Grab app crashes or not working on Iphone (iOS):

Close and restart the Grab app on iPhone
Update Grab app to the Latest Version for iOS
Uninstall and reinstall Grab iPhone app
Update your iPhone to the latest iOS version

Fix Grab on iPhone unable to connect to server/internet connection issues::

To resolve Grab network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Grab Android App Issues and Solutions

Fix Grab not working on Android, crashes, errors or is unresponsive:

Force Stop the Grab App
1. On android, goto Settings » Grab » click [Force Stop]

Update Grab to the latest version on PlayStore

Clear Grab App Cache and Data:
1. On android, goto Settings » Apps » Grab » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Grab.

Fix Grab unable to contact server/ Grab internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Grab » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Grab » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Grab