The PayByPhone app simplifies your journey. From registering and paying for your
parking in seconds, to extending it without having to return to your vehicle,
and reminders of when it ends, we know you have more to worry about than parking.
Are you having issues? Select the issue you are having below and provide feedback to PayByPhone Parking.
By Sophie 1 month ago
Tried to call twice this morning, line goes silent at the end of the intro. I couldn't pay for parking and now have a parking fine!
By Maria 2 months ago
Everyone I use the app I get to the last screen where I tap to pay by credit card and it just buffers on the processing action. I then get an email to say I have paid but I can’t come out of the app to use it again as it continues to buffer.
By miller 4 months ago
Today is Wed., Nov. 1, 2023 and I’ve been attempting to pay for parking since 4:30am. I’ve been using the app for months (see parking history) and this is the first time I’ve received a “payment declined” error. My bank account is active and has adequate funds. I’ve uninstalled and reinstalled the app but the same error occurs. It is now 8:00pm and I’m still unable to pay. Please advise, thank you.
By Mr. Downing 6 months ago
This year, the app fails to warn me when time is expiring! I almost got a ticket because of this. The phone used to warn me with vibration and sound a couple years ago. Android phone Samsung A520 (2017). My settings are the same and all other apps make warning sounds and vibration properly.
By Tim Pharoah 8 months ago
Several times tried to park at 83441, but app says "select another vehicle to park at this location - your vehicle is not authorised to park at this location". This also happened at 83700 on another day. Also wouldn't allow me to pay by telephone.
By Davud Smith 1 year ago
The app will not work in Lambeth. I have trued multiple payment options. It says cards registered pin recognised etc but transaction always fails. Useless
By Sue Haine 1 year ago
I am unable to use my PayByPhone app as it has logged me out and will not enable me to log in again. The message I receive is: Sorry, an unexpected problem has occurred. Please sign in again to retrieve your parking profile. As I have forgotten my password when I attempt to ‘sign in’ - if it allows me to request a ‘Password reset’ (it has several times crashed before this point), it does not accept not accept my log in details with the code I have been sent. I have tried turning off my phone (which is an Iphone 13 mini, bought new in the last 6 months) but this has failed to resolve the issue. I have now been trying to rectify this for three days - having hoped that it might have been caused by a temporary App error but to no avail. Please could you advise. Many thanks
By Hamir Bakhshi 1 year ago
On 27/07/2027, could not add my Visa Debit card. In the Borough of Hounslow some location e.g. Hounslow West supports Amex but some don’t. Message displayed on iPhone showing £4.50 for 2hours. Some misleading messages appeared on the screen e.g. “Pending Charge” & “Validation of card” Came back in one hour and found Penalty Charge Notice (£40.00) on my wind screen. PCN: NJ36729530. There is no customer service support available and the App/ system is not user friendly. Please call on 07956882000 if you need more information. Regards Hamir Bakhshi
By Patrick 1 year ago
The last few times I've used pay by phone to park it has failed to notify me that time is due to expire even though my settings indicate that it should. Narrowly avoided citations as I rely on the notifications to allow me to extend parking times.
By bren mahoney 1 year ago
im having trouble ,tried all my cards and not working .brighton uk
- Can be tricked into giving tickets
- Incorrect dates on tickets
- App wouldn't process transaction
- Questionable privacy claims
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Complete guide to troubleshoot PayByPhone Parking app on iOS and Android devices. Solve all PayByPhone Parking app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PayByPhone Technologies Inc., developers of PayByPhone Parking.
71.43% Contact Match
Developer: PayByPhone Technologies Inc .
E-Mail: [email protected]
Website: Visit PayByPhone Parking Website
For businesses signed up to PayByPhone Business, PayByPhoneParking allows drivers to simply switch between business and personal payment cards on the PayByPhone app when they park, so no time-consuming monthly expense reports or saving receipts. As the highest rated parking app in the world, PayByPhone has helped over 43 million motorists pay for their parking simply and easily, so they can focus on what matters most to them. From registering and paying for your parking in seconds, to extending it without having to return to your vehicle, and reminders of when it ends, we know you have more to worry about than parking. The PayByPhone app can be used in over 1,000+ cities worldwide & is now available in 12 languages, making it easier than ever. The PayByPhone app simplifies your journey. Paying for parking with PayByPhone is more environmentally-friendly than paying with cash: there are fewer vehicles on the road adding to air pollution to collect cash from pay and display machines.