NYCPS Status

Last Updated on 2024-08-15 by New York City Dept of Education

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Common NYCPS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NYCPS app on iOS and Android devices. Solve all NYCPS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NYCPS iPhone Issues and Solutions

NYCPS iOS app crashes, not working, errors
NYCPS iOS app network issues
NYCPS on iOS has black/white screen

NYCPS Android App Issues and Solutions

NYCPS has errors/crashing/not working
NYCPS server network connectivity issues
NYCPS has black screen

NYCPS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NYCPS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NYCPS app crashes or not working on Iphone (iOS):

Close and restart the NYCPS app on iPhone
Update NYCPS app to the Latest Version for iOS
Uninstall and reinstall NYCPS iPhone app
Update your iPhone to the latest iOS version

Fix NYCPS on iPhone unable to connect to server/internet connection issues::

To resolve NYCPS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NYCPS black/white screen (blank screen) on iPhone:

Follow the NYCPS iOS app troubleshooting guide Here →

NYCPS Android App Issues and Solutions

Fix NYCPS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NYCPS app issues:

Force Stop the NYCPS App
1. On android, goto "Settings" » click NYCPS app. » click "Force Stop".

Update NYCPS to the latest version on PlayStore

Clear NYCPS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NYCPS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NYCPS.

Fix NYCPS unable to contact server/ NYCPS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NYCPS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NYCPS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NYCPS on android.

Solve NYCPS black/white screens issue on Android:

Follow the NYCPS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at New York City Dept of Education, developers of NYCPS.

About this app

this app - TeachHub Mobile application allows students to support and track their progress through public school education at the NYC Public Schools through the mobile app. It allows students to view grades, schedules, attendance, and assignments.