UMR | Health Status

Last Updated on 2024-10-07 by United HealthCare Services, Inc.

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7 User reports:
App has problems

User reports 7

⚠️ Most reported problems ⚠️

Not working

85.7%

Connection

14.3%

problems reported in the last 24 hours

24 hour clock ⏰

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Common UMR | Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UMR | Health app on iOS and Android devices. Solve all UMR | Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UMR | Health iPhone Issues and Solutions

UMR | Health iOS app crashes, not working, errors
UMR | Health iOS app network issues
UMR | Health on iOS has black/white screen

UMR | Health Android App Issues and Solutions

UMR | Health has errors/crashing/not working
UMR | Health server network connectivity issues
UMR | Health has black screen

UMR | Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UMR | Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UMR | Health app crashes or not working on Iphone (iOS):

Close and restart the UMR | Health app on iPhone
Update UMR | Health app to the Latest Version for iOS
Uninstall and reinstall UMR | Health iPhone app
Update your iPhone to the latest iOS version

Fix UMR | Health on iPhone unable to connect to server/internet connection issues::

To resolve UMR | Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UMR | Health black/white screen (blank screen) on iPhone:

Follow the UMR | Health iOS app troubleshooting guide Here →

UMR | Health Android App Issues and Solutions

Fix UMR | Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UMR | Health app issues:

Force Stop the UMR | Health App
1. On android, goto "Settings" » click UMR | Health app. » click "Force Stop".

Update UMR | Health to the latest version on PlayStore

Clear UMR | Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UMR | Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UMR | Health.

Fix UMR | Health unable to contact server/ UMR | Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UMR | Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UMR | Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UMR | Health on android.

Solve UMR | Health black/white screens issue on Android:

Follow the UMR | Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at United HealthCare Services, Inc., developers of UMR | Health.

About this app

With a single tap, you can look up in-network health care providers, view your member ID card, see how much you’ve paid toward your deductible, find out if there is a co-pay for your upcoming appointment, or view recent medical or dental claims. **Availability of In-App features are based on your personal health care benefits plan.