UMR | Health Reviews

Overall UMRHealth is poorly designed. Input fields should be defaulted to number fields (where appropriate) to minimize keystrokes for the user. Better yet, consider using sliders to calculate number of cups or number of miles, etc. additionally, there is no flexibility in tracking for challenges. If the challenge starts January 1, but you don’t come across the challenge until late February, you are obligated go back and enter data for the weeks that you missed. Can you imagine starting in June ?! You should be able to select the week you want and begin tracking.

When you log in to UMRHealth (a process that fails about 1/3 of the time) it just loads information from the website in the shape of an iPhone screen. It is slow, and clunky. Finding a healthcare provider still requires UMRHealth to load several external websites rather than just query the servers and load the information into UMRHealth .

I would give it 1 star but you can wrestle with the sloppy UI and find the info you need. It just requires many more steps than it would take if UMRHealth was well made.

I've been able to get all the way through logging in and verifying my id only to be automatically logged out. I've called about this issue multiple times to be told "try a desktop" (this is an app by the way)

When I'm click the number posted on the page for technical help you get you get UMR who after multiple redirects finally gives you the right number while you can listen to the on hold message telling you that you wouldn't need to sit on hold if you used the online services (that I am still trying to access)

This has been going on for months. I'm not trying to play games, I'm trying to get access to information to make better health decisions. At least post the right help number!!

Ps do not even try to tell me to log out and log back in. I'm a health IT professional, I can assure you this is not user error.

When I log in, on the update contact info page it gives me an error message screen and then asks me to Submit to move on. What am I submitting?
On the next page, it says UMRHealth has been “reimagined”, and no other options to press. The drop down menu strictly has account settings and communication preferences along with some legal stuff, but no options to actually access your accounts or do anything useful.
Waste of time.

I was a little skeptical when UMRHealth only had a placeholder icon after installing. I signed in, clicked claims and… blank screen. Restarted app and got the same thing. So UMRHealth is useless as it stands. I hope they get it working better because the UMR website is not user friendly so my fingers are crossed that UMRHealth might be a better option once they get it working.

UMRHealth definitely added value to me by more ease to access my benefits and claims status.

The UI is whack. Searching for providers puts you in a never ending login loop, wasn’t even able to pull my healthcare information for the first 6 months.

Super lazy programming/ app development. Don’t try to use it if you have a heart condition. You may be taking a trip to the ER.

After logging in, I only get an error message. No means of chat or other communication zero stars.

From my experience, the website is not active at all times. Disappointed. It leaves room for improvement.

I have been waiting for UMR app so that I can login from my mobile anywhere and meets my requirements .

UMR customer service is the crappiest ever! Their app does not do any of the things promised, such as allowing access to actual benefit information or details of any sort.
Everything you need is "unavailable" at the time you need to access it or you are redirected to meaningless pages.

I have waited a long time for UMR to release an app and this one works great. No issues at all

Trying to view my FSA account has been a struggle because UMRHealth constantly crashes all the time. They need to improve this and make it much easier to view your FSA account without creating a separate account within UMRHealth .

Really cool app💅

If you don’t have your member number committed to memory this company refuses to talk with you, the toll free number? Nonfunctional without a member number. What if that’s what I’m calling to find out? No response and no other way to contact the company itself. This needs to be addressed

Great ID. UMRHealth needs some work still. Unable to view ID cards (which was one of the reasons I downloaded UMRHealth ). It just continues to load and will never pull up the cards.

UMRHealth hardly ever works. It’s always crashing and there’s almost always a broken link that prevents it from letting me log in or see claims.

This is the worst app I have seen for someone to have to use to determine providers in their network. Look at Cigna’s app or other insurance carrier. This should be basic codes for apps to see who is in network and who is not.

I was pleased when UMR came out with an app but this is terrible. There are constant error messages & spinning wheels without it taking you where you click within UMRHealth .

Biometrics never works forcing you to sign in manually. When you do sign in, UMRHealth doesn’t load!

Useless app when you can’t login. Using health safe ID credentials and then just lands you on page expired screen. Absolutely tlt no functionality from UMRHealth.

Can this even be called an app? Look at all the reviews! It is not 4.2 stars! It literally never works for anyone! Why even market you have an app if it isn't going to work, just don't have UMRHealth ! Supposedly the developer replies to all these comments yet for 6months+ no one can get it to function! Worthless!

Not unlike the website which takes extremely long amounts of time to load, I can’t get UMRHealth to run for more than 10-15 seconds without it crashing. I’m assuming it’s a bug, very old coding language, or very inefficient coding. I don’t have this issue with any other apps.

I thought it would be so handy to pull up my id cards on UMRHealth rather than carrying another plastic card in my wallet, but twice now UMRHealth failed to load the home screen when I needed it.

UMRHealth is not helpful at all at making appointments or organizing individual plan options. I’m not sure if it’s lack of organizational / budget from UMR or if it’s the fault of the UX/UI but it is a headache to use. I usually opt to call in any questions or visiting the website. Good luck

UMRHealth makes it convenient to access my UMR information
What I don’t understand is, while looking at in net work and out of network expenses, the dollar amounts are identical.
It appears that I spent the exact same amount using both in network providers and out of network providers.
If someone could explain this to me, I will raise the stars amount.

UMRHealth is a joke you cannot find anything that you’re looking for. There is NO INFORMATION ON MY HSA anywhere on this site. You cannot look up doctors in your area or even check to see if the doctors you currently see are on the list. Just ridiculous!!!!!

Just downloaded UMRHealth and the very first thing I noticed is that I cannot save my ID card to Wallet? Why not? That is just ridiculous.

More to come, possibly, as I use UMRHealth .

Just an average app that I have to use to access employee benefits when I am denied.

I was able to get them on here. Save them to my phone. I have health insurance cards now! Didn’t even have to re registered from old myuhc app. Good news!

UMRHealth is so hard to login to and even use when you finally get into it. Whoever designed it should be fired along with whoever designed their mobile app. They are making it almost impossible to access my FSA funds which is quite illegal. Update to the correct century please so I can stop calling support every time I need to do a single thing with this barely functioning company.

After reporting a broken link to find a new provider, I tried to chat with someone to get a list of providers but was told I was 137th in line. After finally reaching someone on the phone, they told me they’d email me the list of providers in the next 24 hours. It’s now been FIVE DAYS and I still haven’t received the email. (No, it is not in my spam folder.) I checked and the link to the providers list is still broken. This is NOT a good introduction to this company.

The screen is locked in tiny handheld phone screen size. Opening it on the iPad shows only a screen optimized for a phone and does not resize. The resize buttons don’t work. It isn’t even showing an actual icon for UMRHealth . Just the default icon when you are installing a new app. The lack of attention to detail makes me wonder how they are dealing with sensitive data if this is how the front end looks.

I can’t say enough about the customer service. Every time I have questions about anything they always help me with it and help me understand it better. Great insurance too. Thank you.

I only came in for one thing, to see my providers for my medical benefits. Not only am I unable to see any options except one (United healthcare which you are connected to) but it says in a small disclaimer that you don’t show all the providers available to your users. The whole point is to see my benefits and who I can go to and I can’t even do half of that through UMRHealth! It’s misleading!

Very easy to access in understand I’ll let you know more at the end of the year😀

On your App, I always run into issues. I enter the right combination of credentials but until I reset the password, I am not able to log in. A few days later, the new password stops working and I have to create a new one. I have a good system with password and UMR App is the only one gives me hard-time Vs all other apps that I use.

UMRHealth is absolutely terrible. All it seems to be good for is getting your id cards. I cannot search for in network providers at all which is important since I’m on an extended plan. It directs to click the view providers but nothing happens. Not having much luck with the website either.

I loaded UMRHealth in a a hurry to get access to an id card, very clean and straightforward, well done

App startup is buggy and slow. Only opens 1 out of three times. Required password change after not logging in for two weeks???

Absolutely terrible. None of the information I have found has been accurate. Nothing on my card indicates that my plan is EPO Benchmark and so my providers have thought they were in Choice Plus Network only to have my claims returned. None of the phone numbers listed for in network providers have been working numbers. I would give -10 stars if that were an option.

Website has basic end of road/pathways , and end of researching even to calm these clowns, you become connected to ironically a mental health or substance control liberal which was not even close to any attempted contractural medicine/treatment/physicians choices attempted and nothing offered. Not a great choice - then again most of these are as bad as attorneys as your consistently misdirected on every attempt to find or contact the specific field of intention.
Useless…

I have not yet been able to find a provider through UMRHealth (or mobile web page). I was able to chat with a representative on Monday who was able to help me determine if a provider I was looking at was in-network. Unfortunately, they were not able to see my young daughter. So I went back into UMRHealth to try to find a provider again, but I keep having the same issue. I figured I would give the chat a try again but I must have tried during peak times and I was in a queue. This wouldn’t bother me except for the fact that I went from being 4th in line, the 3rd, then 2nd, then 2nd again… and again… and again. I never advanced beyond that so I gave up. All I want is to view my providers!