Contact UMR Health Support

I've been able to get all the way through logging in and verifying my id only to be automatically logged out. I've called about this issue multiple times to be told "try a desktop" (this is an app by the way) When I'm click the number posted on the page for technical help you get you get UMR who after multiple redirects finally gives you the right number while you can listen to the on hold message telling you that you wouldn't need to sit on hold if you used the online services (that I am still trying to access) This has been going on for months. I'm not trying to play games, I'm trying to get access to information to make better health decisions. At least post the right help number!! Ps do not even try to tell me to log out and log back in. I'm a health IT professional, I can assure you this is not user error.

When I log in, on the update contact info page it gives me an error message screen and then asks me to Submit to move on. What am I submitting? On the next page, it says the app has been “reimagined”, and no other options to press. The drop down menu strictly has account settings and communication preferences along with some legal stuff, but no options to actually access your accounts or do anything useful. Waste of time.

UMR customer service is the crappiest ever! Their app does not do any of the things promised, such as allowing access to actual benefit information or details of any sort. Everything you need is "unavailable" at the time you need to access it or you are redirected to meaningless pages.