Kroger app not working? crashes or has problems?

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I have a problem with Kroger

Are you having issues? Select the issue you are having below and provide feedback to Kroger.




⚠️ Most reported problems ⚠️

Login
29.5%

Not working
25.2%

Something else
21.6%

Crashes
10.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Kroger Problems 😠👌🔥

- Search engine is letter specific

- Quantity box is confusing

- Categories are not set up correctly

- Fruits and vegetables are difficult to find

- Have to save order on account

- App is wonky

- Customer service is sassy and unhelpful

- Debit card information is incorrect

  41 Reported Issues: 😵🆘🛟🚨📢

Annette Coons
2024-12-22

As soon as I open the app, click on search it freezes. I’ve deleted, rebooted and reinstalled. NL

Robert
2024-11-19

App freezes as soon as I put the curse in the search box

Sharon Hampton
2024-01-15

Kroger app has not been working since start of new year. When I try to open the weekly ad, message says Kroger has stopped, open app again. same result each time. Home, Savings Kroger Pay all seem to work, just no weekly ad.

William Hunter
2023-11-05

I keep a regular list on my android phone. That I uncheck items from for my list each week, then check items off at the store. I can not view or scroll thru my list anymore

Diane Wise
2023-10-11

My app is working but won’t let me clip any of the coupons. It has worked up until the last two weeks

Rick Hardin
2023-06-01

When using the Kroger app on my phone the receipt survey does not load. It says it cannot connect to the server. Try again. It’s been this way for the last three days.

Jackline Hendry
2023-04-10

I hve just signed up with Kroger and tried to sign in but could not

Jean E. Marcoux-Annis
2023-04-03

Access denied.

T Lewis
2023-03-22

I'm trying to add to a list and the keyboard pops up then disappears

Beth Corley
2023-03-16

When I try to clip coupon pop up, push notifications… appears and locks screen.

Nina0106
2023-02-19

I placed an order to be delivered. Almost half of the items were not available in the warehouse. The app showed all items were in stock but warehouse staff said they were not in stock. Very frustrating.

Ginger Garrison
2022-12-07

Have sent many messages that the Kroger app doesn't work. Now the notifications for order is ready doesn't come via email, the app doesn't work at the store, cannot add items through email notification (when I get them sporadically) PLEASE FIX THIS! I shop online every week!

Lani Carey
2022-08-26

Every time I try to use my app for a digital coupon, it tells me it’s experiencing problems and to try again later. I’ve been using the app just fine until probably last year, and now it never works. I uninstalled the app and tried to create a new account, but guess what- “ERROR Oops, it looks like we’re experiencing technical difficulties ...sorry about that! Please try again later.” Please fix this!!!

Roxie Schell
2022-08-21

Pay Now doesn't work consistently. Very frustrating. Prefer to use the app, but yah...

Allison Ross
2022-08-15

Trying get get on my Kroger app. Will not allow me keeps freezing up.

Kathy Bruce
2022-08-13

I am trying to create an account for home delivery. Every time I input info it says there is an error and says to try later. Then I try and log in and it says email and password don’t match. Getting frustrated

Patti Smith
2022-08-05

Every time I try to open my fuel points to check balance it give me an error message??? The rest of my app is working fine.

Katherine Zirker
2022-07-22

The app will not allow me to sign in & it's frozen on the screen that tells me to log in...

Shelly
2022-07-14

Unable to see images for weeks now. Have tried clearing cache and updating to no avail. Can't shop with no pics!

Tim
2022-07-13

"Web page not available" Done the normal crap, including a reinstall; no difference. The absolute WORST app I have ever suffered through. Hasn't worked for months; no idea what the frequent updates are doing (one just this morning) as it still DOES. NOT. WORK.

Cheryl Edwards
2022-06-27

I messed up several times trying to reset my account as I have forgotten my log in info .to make a new or get to my original info impossible I am new at all this,all I was trying to do is reset info but also to cancel all information which was many times ,I want to delete,all my info and still have one Kroger account pls help me ,thank you. Cheryl Edwards

Jeff Moran
2022-06-25

App locks on a screen and you can’t move elsewhere. Have to exit. I’ve deleted and reinstalled but have the same issue.

Cannot Get On Kroger To Order My Prescription
2022-06-23

I want to get on Kroger app to order and check prescriptions but the app will not come up?

Beth
2022-06-03

I haven't been able to use the app in a long time. It won't connect, always says retry. I tried it at home as well as in the store many times and it doesn't work either place. I uninstalled and reinstalled and it's the same. I do not buy products that you have to have get the price by clipping the digital coupon because I can't clip it. Very frustrating.

Bonnie Wahl
2022-06-03

App picks the incorrect store. I only shop at larnered ks store and it has me signed up to have .y items shipped to my home.

Della Searcy-Brown
2022-06-03

My app works until a try to go to my list!!

Melissa Mullins
2022-06-01

The app now longer recognizes my calendar to add to calendar my pick up groceries reminder.

Della Searcy-Brown
2022-05-31

The app loads and everything comes up but my list!

Donya White
2022-05-30

my app works until I try to view the savings. I cannot select coupons.

Corinne Buehler
2022-05-29

Kroger app not displayed yet says it is installed.when Googled the Address of store says Mt. Zion Rd. (Never heard of this )Should be Highway 1 South Greenville.MS

Showing 1-30 of 41

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Common Kroger Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Kroger app on iOS and Android devices. Solve all Kroger app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Kroger iPhone Issues and Solutions

  2. Kroger Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The Kroger Co., developers of Kroger.


Verified email ✔✔

E-Mail: android.support@kroger.com

Website: 🌍 Visit Kroger Website

Privacy Policy: https://www.kroger.com/topic/privacy-policy

Developer: The Kroger Co.




About this app

You can create one and link your Plus Card through Kroger . Don't have a Plus Card?  It puts convenience, savings and rewards at your fingertips.  To use the this app app, you'll need a this app digital account.  Looking for a faster, easier, more rewarding shopping experience?  Save time and money with the this app app.  You can add a new one when you create your digital account.