BPI Status

Last Updated on 2025-02-25 by Bank of the Philippine Islands

I have a problem with BPI

Are you having issues? Select the issue you are having below and provide feedback to BPI.

⚠️ Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

40.0%

Not working

40.0%

Something else

20.0%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 1 Reported Issues:

EDGARDO V. CAGUIOA 2024-05-16

I CANNOT REGISTMER MY DEVICE, I AM ALREADY AT SENDIN MMS BUT I ALWAYS GET "SOMETHING IS WROING PLEASE INSURE YOU USE YOUR REGISTERED NUMBER" WHILE I AM ALREADY USING IT AND IT IS REGISTERED AND PLAN. HAVE ALREADY GONE THRU MY BANK OUTLETBUT STILL THEY CANNOT FIX THE PROBLEM AND SAID THAT PROBABLY THE PROBLEM IS IN MY NETWORK, THE HELL I AM USING THE SAME NETWORK, NUMBER AND DEVICE ACCESSING MY ACCOUNT ON METRO BANK AND BDO, OR MAYBE IT IS JUST THAT BPI IT IS NOT THAT GOOD! SOMEBODY HELP PLEASE.

Showing 1-1 of 1 reported issues:

Have a Problem with BPI? Report Issue

Common BPI Problems & Solutions. Troubleshooting Guide

Table of Contents:

BPI iPhone Issues and Solutions

BPI iOS app crashes, not working, errors
BPI iOS app network issues
BPI on iOS has black/white screen

BPI Android App Issues and Solutions

BPI has errors/crashing/not working
BPI server network connectivity issues
BPI has black screen

⚠️ Troubleshoot | Fix Now in One Click

BPI iPhone Issues and Solutions

How to fix BPI app crashes or not working on Iphone (iOS):

Close and restart the BPI app on iPhone
Update BPI app to the Latest Version for iOS
Uninstall and reinstall BPI iPhone app
Update your iPhone to the latest iOS version

Fix BPI on iPhone unable to connect to server/internet connection issues::

To resolve BPI network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

BPI Android App Issues and Solutions

Fix BPI not working on Android, crashes, errors or is unresponsive:

Force Stop the BPI App
1. On android, goto Settings » BPI » click [Force Stop]

Update BPI to the latest version on PlayStore

Clear BPI App Cache and Data:
1. On android, goto Settings » Apps » BPI » Storage » click [Clear Data] option. This clears both data and cache.
2. restart BPI.

Fix BPI unable to contact server/ BPI internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click BPI » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto BPI » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch BPI