Contact BPI Support
Published by Bank of the Philippine Islands on 2024-06-10 About: Welcome to BPI Mobile Banking, a versatile and user-friendly app that puts the
power of online banking at your fingertips. Whether you're at home, at work, or
on the go, our mobile banking app lets you access your accounts, transfer funds,
pay bills, and more, all from the comfort of your mobile device.
How to Contact BPI Customer Service/Support
Listed below are our top recommendations on how to get in contact with BPI. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact BPI. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: BANK OF THE PHILIPPINE ISLANDS (BPI)
E-Mail: [email protected]
Website: Visit BPI Website
Reported Issues: 3 Comments
By Aisee
Goodbye BPI
I had a good banking experience with you since 2011, even tho I went abroad, your mobile banking services were great until you launched this new app. I am guessing the bank is tired of catering their clients abroad, and planned to no longer extend their services to those who do not have access to ATM to register their non philippine mobile numbers. This might be their way of getting rid of clients that do not reside in the Philippines. Yup, any client of the bank who is out of the country, this new app is not for you. You can try calling their toll free number and see what you can find to help you, if you have all the time in the world. I loved the old app tho, so convenient to use! Thanks BPI!
By Grieco B
Overly strict compared to other banking apps
I hope you can develop a secured easy to use app. Your instructions to register to the new app is overly strict that it can’t even apply to my situation, I think it’s not just me who's having this dillema. I downloaded the app on my iPhone but it requires to send a text message using my registered phone with BPI. The thing is I’m in US, my PH sim(roaming) is with me on an old iPhone so I can receive text codes. My new phone (iPhone 14 Pro) doesn’t have a physical sim tray. So my next option is to register my US number. But I have to activate it by inserting my ATM card to a BPI ATM which is impossible if I live in the US. I hope you have an override for situations like this.
By Aein Brea
it stated reg successful in the old app’s notif but the new app stated differently
wish there’s a NEGATIVE STAR! coz this doesn’t deserve even a single star. THRICE i sent sms to TWO different country codes, which is very suspicious, but the new app still didn’t register my cphone which has the international simcard registered to bpi. no user-friendly way of sending message to their customer support (no email nor option in their online support….. they want us make an international CALL! which am sure no one will even bother to answer promptly), hence, i opted to give a negative review, which probably would catch their attention. let’s see! since i read lots of nega review but they still push through with this new app. i hope they won’t cancel the old app in october coz it would be a hassle for users staying abroad. they should’ve TESTED & CONSIDERED their bpi clients abroad before imposing change, which is welcome if it’s really BETTER than the existing app.
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- Pulling issues faced by users like you is a good way to draw attention of BPI to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a BPI customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BPI.
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