stayconnect Status

Last Updated on 2022-11-01 by SONIFI Solutions, Inc.

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Common stayconnect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot stayconnect app on iOS and Android devices. Solve all stayconnect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

stayconnect iPhone Issues and Solutions

stayconnect iOS app crashes, not working, errors
stayconnect iOS app network issues
stayconnect on iOS has black/white screen

stayconnect Android App Issues and Solutions

stayconnect has errors/crashing/not working
stayconnect server network connectivity issues
stayconnect has black screen

stayconnect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever stayconnect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix stayconnect app crashes or not working on Iphone (iOS):

Close and restart the stayconnect app on iPhone
Update stayconnect app to the Latest Version for iOS
Uninstall and reinstall stayconnect iPhone app
Update your iPhone to the latest iOS version

Fix stayconnect on iPhone unable to connect to server/internet connection issues::

To resolve stayconnect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix stayconnect black/white screen (blank screen) on iPhone:

Follow the stayconnect iOS app troubleshooting guide Here →

stayconnect Android App Issues and Solutions

Fix stayconnect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent stayconnect app issues:

Force Stop the stayconnect App
1. On android, goto "Settings" » click stayconnect app. » click "Force Stop".

Update stayconnect to the latest version on PlayStore

Clear stayconnect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "stayconnect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch stayconnect.

Fix stayconnect unable to contact server/ stayconnect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click stayconnect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got stayconnect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch stayconnect on android.

Solve stayconnect black/white screens issue on Android:

Follow the stayconnect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SONIFI Solutions, Inc., developers of stayconnect.

About this app

Pair your mobile device with your hotel room TV when you travel. Available at thousands of hotels across North America.