My Disney Experience app not working? crashes or has problems?

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I have a problem with My Disney Experience

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22 User reports:
App has problems
 User reports 22

⚠️ Most reported problems ⚠️
Something else
33.3%

Crashes
30.3%

Not working
21.2%

Connection
9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 11 Reported Issues:

S
Susan F Partin 2024-04-15

Cannot get character picture for guest

Y
Your Mom 2024-02-05

The app is force closing on me.

T
Thomas Languirand 2023-08-25

I have re-loaded the app on my iphone several times and also re-booted my phone. The my experience does not show my plans, tips, ETC, my experience works fine on my computer buy do not plan on lugging that around at the park.

N
NaTasha Brinkley 2022-11-01

Got a new phone and had to re log into app but it keeps bringing me to my settings and wont let me open the app or log in. Everything in the settings is turned on so i’m not sure what it’s asking me to do.

⚠️ Troubleshoot | Report Issue ⚠️
E
Emily Pippin 2022-07-05

The my disney experience page for paying off packages is down and it is extremely frustrating as it has been down for months now. Although there is a phone number to call, it is extremely difficult to find time to call it.

D
Dan Basnett 2022-06-26

Unable to check revervations for SAVI light sabre experience.

M
Miss J Penlington 2022-06-24

App is continuously not showing my plans and I have to keep reinstalling app

K
Kelly Tremper 2022-06-22

Since the June 2022 update the Wait Time "show list" is not listing Wait Times.

W
Wendie Kellington 2022-06-22

Can’t book anything until 7:02 am eastern and by 7:02 guardians queue is closed and ratatouille has no more lightening lane options. Same issue with booking hoop de do. On may 26 at 7 am eastern I tried to book - nothing available. What gives?

⚠️ Troubleshoot | Report Issue ⚠️
J
Joseph Whelan 2022-06-18

Android app ,my disney experience, did not update theme park reservations in my future plans menu,others that i am linked to who have apple ios updates fine,logged on to disney website and my park reservations are there.reinstalled app and it did not fix the problem.please advise.

E
Emily M. Hall 2022-06-14

App keeps crashing. Have uninstalled and reinstalled multiple times.

Showing 1-11 of 11 reported issues:

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Common My Disney Experience Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. My Disney Experience iPhone Issues and Solutions

  2. My Disney Experience Android App Issues and Solutions


  Contact Support

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Contact e-Mail: app.support@disneyworld.com.Connecting


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E-Mail: app.support@disneyworld.com

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Developer: Disney




‼️ Outages Happening Right Now

  • May 01, 2025, 03:22 PM

    a user from Winter Garden, United States reported problems with My Disney Experience : Crashes

  • Mar 26, 2025, 01:42 AM

    a user from Naples, United States reported problems with My Disney Experience : Crashes

  • Mar 23, 2025, 04:02 PM

    a user from Solon, United States reported problems with My Disney Experience : Crashes

  • Mar 12, 2025, 03:50 AM

    a user from Tulare, United States reported problems with My Disney Experience : Login

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