My Disney Experience app not working? crashes or has problems?

My Disney Experience Status

Published by on 2023-12-19

The official Walt Disney World® app! Now it’s easier than ever to plan &
share your vacation details—at home & on the go. - Maximize your park time by
taking advantage of our new Disney Genie service, which generates a personalized
itinerary that guides you through our theme parks with tips that can help you
reduce time in lines & take the guesswork out of “what’s next.


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problems reported in the last 24 hours

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Most reported problems

Something else
1,100.0%

Not working
100.0%


Reported Issues: 11 Comments

By Susan F Partin   1 week ago


Cannot get character picture for guest

By Your mom   2 months ago


The app is force closing on me.

By Thomas Languirand   7 months ago


I have re-loaded the app on my iphone several times and also re-booted my phone. The my experience does not show my plans, tips, ETC, my experience works fine on my computer buy do not plan on lugging that around at the park.

By NaTasha Brinkley   1 year ago


Got a new phone and had to re log into app but it keeps bringing me to my settings and wont let me open the app or log in. Everything in the settings is turned on so i’m not sure what it’s asking me to do.

By Emily Pippin   1 year ago


The my disney experience page for paying off packages is down and it is extremely frustrating as it has been down for months now. Although there is a phone number to call, it is extremely difficult to find time to call it.

By Dan Basnett   1 year ago


Unable to check revervations for SAVI light sabre experience.

By miss j penlington   1 year ago


App is continuously not showing my plans and I have to keep reinstalling app

By Kelly Tremper   1 year ago


Since the June 2022 update the Wait Time "show list" is not listing Wait Times.

By Wendie Kellington   1 year ago


Can’t book anything until 7:02 am eastern and by 7:02 guardians queue is closed and ratatouille has no more lightening lane options. Same issue with booking hoop de do. On may 26 at 7 am eastern I tried to book - nothing available. What gives?

By Joseph Whelan   1 year ago


Android app ,my disney experience, did not update theme park reservations in my future plans menu,others that i am linked to who have apple ios updates fine,logged on to disney website and my park reservations are there.reinstalled app and it did not fix the problem.please advise.

By Emily M. Hall   1 year ago


App keeps crashing. Have uninstalled and reinstalled multiple times.


Common dislikes about My Disney Experience app

-The app constantly crashes.

-It requires you to log in every time you use it.

-It is annoying to have to book rides in advance and coordinate with friends and family.

-The app often lists bad or outdated data.

-It requires you to scroll to the day you're interested in.

-Clicking on old or canceled fast passes results in an error.



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Common My Disney Experience Problems & Solutions. Troubleshooting Guide


   



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E-Mail: [email protected]

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About this app

Now it’s easier than ever to plan & share your vacation details—at home & on the go. - Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next. - Quickly access real-time wait times, park hours, Character Greetings, showtimes & more. - Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you. - Find your way around with step-by-step directions. - Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations. - Download, edit & share your Disney PhotoPass photos & videos throughout your vacation once you’ve purchased Memory Maker, a product that gets you unlimited photos taken by our complimentary photographers at select locations. - Search & filter activities to find exactly what you’re looking for. - Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans. - Save time by starting your Disney Resort hotel check-in process right from MyDisneyExperience . - Visit My Account to manage your Disney Resort reservations, tickets, MagicBands & cards, share plans with others & sign out. - Share plans with others through Family & Friends.  Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex. †Ticket sales are for residents of the U. S. & Canada only & may not be available in some countries.  Note: Some features in MyDisneyExperience will require your full name, country, birthdate & email address, as well as access to your location data.  If Bluetooth is enabled on your device, MyDisneyExperience will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times.  To facilitate the sign-in process, MyDisneyExperience will also require access to your email address, stored within Account Manager.  Some features in MyDisneyExperience include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection.  MyDisneyExperience may request access to your external storage to cache certain data for offline browsing.  Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates.  MyDisneyExperience may request access to your camera to capture media & scan barcodes.  Before downloading, please consider that MyDisneyExperience contains in-app purchases that cost real money.  Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately.  The official Walt Disney World® app!  Optional planning tools may also ask you to provide details about your travel party.  Guests must be 18 years or older to make purchases.  You can see if your device is connected properly by checking under Settings.  Have questions, problems, comments or suggestions? Reach out to us at app. support@disneyworld. com. 



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