OUIGO app not working? crashes or has problems?

OUIGO Status

Last Updated on 2024-10-15 by SNCF

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50 User reports:
App has problems

User reports 50

⚠️ Most reported problems ⚠️

Not working

61.5%

25.0%

Crashes

5.8%

Connection

3.8%

problems reported in the last 24 hours

24 hour clock ⏰

2 Reported Issues: 😵🆘🛟🚨📢

David HOwell

2023-05-02

I can see my booking when I log in to Ouigo on my PC but the app will not show my booking when I am logged in and if I try and import my booking it tells me "booking reference and email input not found"

X He

2022-03-13

Any time I click log in and actually log in, the webpage turns blank. Very annoying!

Showing 1-2 of 2

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Common OUIGO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OUIGO app on iOS and Android devices. Solve all OUIGO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OUIGO iPhone Issues and Solutions

OUIGO iOS app crashes, not working, errors
OUIGO iOS app network issues
OUIGO on iOS has black/white screen

OUIGO Android App Issues and Solutions

OUIGO has errors/crashing/not working
OUIGO server network connectivity issues
OUIGO has black screen

OUIGO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OUIGO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OUIGO app crashes or not working on Iphone (iOS):

Close and restart the OUIGO app on iPhone
Update OUIGO app to the Latest Version for iOS
Uninstall and reinstall OUIGO iPhone app
Update your iPhone to the latest iOS version

Fix OUIGO on iPhone unable to connect to server/internet connection issues::

To resolve OUIGO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OUIGO black/white screen (blank screen) on iPhone:

Follow the OUIGO iOS app troubleshooting guide Here →

OUIGO Android App Issues and Solutions

Fix OUIGO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OUIGO app issues:

Force Stop the OUIGO App
1. On android, goto "Settings" » click OUIGO app. » click "Force Stop".

Update OUIGO to the latest version on PlayStore

Clear OUIGO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OUIGO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OUIGO.

Fix OUIGO unable to contact server/ OUIGO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OUIGO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OUIGO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OUIGO on android.

Solve OUIGO black/white screens issue on Android:

Follow the OUIGO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SNCF, developers of OUIGO.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit OUIGO Website

Privacy Policy: https://www.ouigo.com/infos-legales

Developer: SNCF Voyageurs

About this app

this app est l’offre low cost de la SNCF, 100% online, elle vous fait voyager vers plus de 40 destinations en France. • Une réservation simplifiée grâce au compte client this app et ses nombreuses fonctionnalités (trajets favoris, compagnons de voyage, paiement simplifié, bons d’achat... Le jour venu souvenez-vous de venir 30 minutes avant l’heure de départ du train et d’emporter avec vous votre billet imprimé ou votre e-billet sur l’APPLICATION MOBILE this app. Et bien plus encore : Agen, Aix en Provence TGV, Angers Saint-Laud, Angoulême, Avignon TGV, Le Mans, Montauban, Nîmes, Nîmes Pont-du-Gard, Amiens (Gare TGV Haute Picardie), Valence. Et pour les plus gourmands, munissez-vous d’une collation car il n’y pas de voiture bar dans les trains this app. Bienvenue à bord !