Dott app not working? crashes or has problems?

Dott Status

Published by Dott B.V. on 2023-12-22

Download the app, spot a nearby Dott scooter or bike and ride in the great wide
open – your way. Meet Dott Our affordable, convenient and safe rides make
green travel an easy choice for people in Europe.

I have a problem with Dott

Are you having issues? Select the issue you are having below and provide feedback to Dott.

User reports:
App has problems

User reports 13

problems reported in the last 24 hours

24 hour clock

Most reported problems

Account

38.5%

30.8%

Not working

30.8%

Something else

7.7%

Reported Issues: 1 Comments

By Imanii Peti-Peti 1 year ago

Had the app on one of my old phone try to set it up on a new phone. unable to login with my telephone number on the new phone. tried to set it again on the old phone. Getting the same error message too many trials wait and try again, i have been trying for the past 4-5 days

Common dislikes about Dott app

- No monthly subscription model

- Speed limit could be boosted

- Payment errors

- Scooter keeps losing power

- Red zones lock up scooters

Have a Problem with Dott – Unlock your city? Report Issue

Common Dott Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Dott app on iOS and Android devices. Solve all Dott app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Dott iPhone Issues and Solutions

Dott iOS app crashes, not working, errors
Dott iOS app network issues
Dott on iOS has black/white screen

Dott Android App Issues and Solutions

Dott has errors/crashing/not working
Dott server network connectivity issues
Dott has black screen

Dott iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Dott app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Dott app crashes or not working on Iphone (iOS):

Close and restart the Dott app on iPhone
Update Dott app to the Latest Version for iOS
Uninstall and reinstall Dott iPhone app
Update your iPhone to the latest iOS version

Fix Dott on iPhone unable to connect to server/internet connection issues::

To resolve Dott network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Dott black/white screen (blank screen) on iPhone:

Follow the Dott iOS app troubleshooting guide Here →

Dott Android App Issues and Solutions

Fix Dott not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Dott app issues:

Force Stop the Dott App
1. On android, goto "Settings" » click Dott app. » click "Force Stop".

Update Dott to the latest version on PlayStore

Clear Dott App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Dott app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Dott.

Fix Dott unable to contact server/ Dott internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Dott » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Dott » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Dott on android.

Solve Dott black/white screens issue on Android:

Follow the Dott android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Dott B.V., developers of Dott.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Dott

E-Mail: [email protected]

Website: Visit Dott Website

About this app

Our affordable, convenient and safe rides make green travel an easy choice for people in Europe. By switching up your travel today, you’re making a positive impact on generations to come. this app is currently available in 7 countries across Europe and counting. Just sign up, ride freely through traffic jams and arrive at your destination on time – for a fraction of the cost of a taxi or car share. With our affordable and accessible rides, we’re driven towards making the places we call home less polluted and congested. Choose your preferred discount right before you start a ride to save on travel. Download Dott , spot a nearby this app scooter or bike and ride in the great wide open – your way. Explore this app passes to save per day, week or month — or just pay as you go for now and choose one next time you ride. Our brightly colored vehicles are convenient, climate neutral and available 24/7 to quickly zip you where you want to be. 3. Pro tip: Select a pass or discount after unlocking to save on your ride. You can pick from promos you’ve added, referral bonuses you've earned, or limited-time local deals – it’s up to you! We’re on a mission to free our cities with clean rides for everyone. Scan the QR code to unlock – and you’re off! Want to see this app in your city? Drop us a line at support@ridedott. com.