My Pyri Status

Last Updated on 2024-08-29 by PYRENEES ANDORRA

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Common My Pyri Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Pyri app on iOS and Android devices. Solve all My Pyri app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Pyri iPhone Issues and Solutions

My Pyri iOS app crashes, not working, errors
My Pyri iOS app network issues
My Pyri on iOS has black/white screen

My Pyri Android App Issues and Solutions

My Pyri has errors/crashing/not working
My Pyri server network connectivity issues
My Pyri has black screen

My Pyri iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Pyri app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Pyri app crashes or not working on Iphone (iOS):

Close and restart the My Pyri app on iPhone
Update My Pyri app to the Latest Version for iOS
Uninstall and reinstall My Pyri iPhone app
Update your iPhone to the latest iOS version

Fix My Pyri on iPhone unable to connect to server/internet connection issues::

To resolve My Pyri network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Pyri black/white screen (blank screen) on iPhone:

Follow the My Pyri iOS app troubleshooting guide Here →

My Pyri Android App Issues and Solutions

Fix My Pyri not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Pyri app issues:

Force Stop the My Pyri App
1. On android, goto "Settings" » click My Pyri app. » click "Force Stop".

Update My Pyri to the latest version on PlayStore

Clear My Pyri App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Pyri app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Pyri.

Fix My Pyri unable to contact server/ My Pyri internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Pyri » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Pyri » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Pyri on android.

Solve My Pyri black/white screens issue on Android:

Follow the My Pyri android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PYRENEES ANDORRA, developers of My Pyri.

About this app

In just 1 minute you will have in your hand the power to save every day with discount coupons, My Pyri balance, pay with My Pyri Pay card, exclusive offers and promotions, tickets in digital format and many more surprises. - Accumulate My Pyri Balance on all your purchases*. *Discover all the advantages of My Pyri on the website app. No queuing, just scan the code from your full shopping cart and let us do the rest and we'll send it to you at home. (Exclusive to My Pyri Pay) Check the amount consumed in the current month over the limit of your My Pyri Pay card. Benefit from discount coupons by showing them at the checkout with your My Pyri card directly from MyPyri . - Find out about all the promotions and news from the centre. Enjoy the advantages and discounts program of Pyrénées Andorra, Epizen (IO:Electro&Home, Iblú, Textura, Epizen Lab i Carrefour Epizen), Pyrénées Pas de la Casa, Carrefour City, K-Tuin, Brownie Illa Carlemany, Ofelia and MontBlanc Illa Carlemany. Pay directly with your My Pyri Pay card (exclusive for Andorra residents). (Exclusive to My Pyri Pay). With My Pyri, you accumulate My Pyri Balance of all your purchases. Download this application for free, and get My Pyri totally free. Welcome to My Pyri. Check your available balance in MyPyri as well as all the history of the balance generated and changed. Check the price of any Pyrénées product by scanning the barcode. Use the digital ticket to make changes, returns, etc. and save paper. You can even find out if it is on sale.