EndNote app not working? crashes or has problems?

EndNote Status

Published by Clarivate Analytics (US) LLC on 2023-08-14

Collect, collaborate, create from anywhere with the EndNote app - the world's
most popular research management tool. With flexible tools for searching,
organizing, sharing research, and creating bibliographies, the EndNote app
extends your ability to stay on top of cutting edge research and connect with
your EndNote library on the go.

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Most reported problems

Reported Issues: 2 Comments

By C Kathleen Dorey 1 year ago

EndNote cannot search PubMed. Checking on PubMed.com their website is working perfectly. My EndNote retrieves references from my library but is unable to search PubMed. My work is paralyzed without access to PubMed.

By Howard 1 year ago

If I try an import a citation from google scholar end note freezes. Some of my default folders are on network drives at my university and I am on vpn connecting in remotley. I have tried making styles folder filter and connection folders local to my machine but no difference Any help would be appreciated ?

Common dislikes about EndNote app

1) Moving a ref between groups is not intuitive on the iPad

2) App has continuously crashed whenever user markup the pdf and then try to then re-update/ upload the revised pdf onto online account

3) Photo/screen shot incorporation to a pdf as well as the AirDrop function are also crashing the system

4) Poor customer service

Have a Problem with EndNote? Report Issue

Common EndNote Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot EndNote app on iOS and Android devices. Solve all EndNote app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

EndNote iPhone Issues and Solutions

EndNote iOS app crashes, not working, errors
EndNote iOS app network issues
EndNote on iOS has black/white screen

EndNote Android App Issues and Solutions

EndNote has errors/crashing/not working
EndNote server network connectivity issues
EndNote has black screen

EndNote iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever EndNote app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix EndNote app crashes or not working on Iphone (iOS):

Close and restart the EndNote app on iPhone
Update EndNote app to the Latest Version for iOS
Uninstall and reinstall EndNote iPhone app
Update your iPhone to the latest iOS version

Fix EndNote on iPhone unable to connect to server/internet connection issues::

To resolve EndNote network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix EndNote black/white screen (blank screen) on iPhone:

Follow the EndNote iOS app troubleshooting guide Here →

EndNote Android App Issues and Solutions

Fix EndNote not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent EndNote app issues:

Force Stop the EndNote App
1. On android, goto "Settings" » click EndNote app. » click "Force Stop".

Update EndNote to the latest version on PlayStore

Clear EndNote App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "EndNote app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch EndNote.

Fix EndNote unable to contact server/ EndNote internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click EndNote » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got EndNote » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch EndNote on android.

Solve EndNote black/white screens issue on Android:

Follow the EndNote android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Clarivate Analytics (US) LLC, developers of EndNote.

66.67% Contact Match

Developer: Evernote Corporation

E-Mail: [email protected]

Website: Visit EndNote Website

About this app

With flexible tools for searching, organizing, sharing research, and creating bibliographies, the this app app extends your ability to stay on top of cutting edge research and connect with your this app library on the go. this app enables you to easily view, edit, organize, and share research material on your iOS device. Collect, collaborate, create from anywhere with the this app app - the world's most popular research management tool. By syncing your research library across iOS, online, and desktop, you increase the power of this app by gaining seamless access to your reference library from multiple devices and platforms. - Built in PDF viewer with wide range of annotation features. - Importing capabilities for . ris, .