Contact EndNote Support

I switched to Endnote because Mendeley discontinued their app. I am very disappointed. I have spent more time online with customer support than using the app. The customer service is poor, too. They told me I could not do things that, with some time, I was able to figure out on my own. I have uninstalled and reinstalled the app here and on my computer many times at their direction; it has not resolved issues. Even when not dealing with the problems, it is not nearly as user friendly as Mendeley was. I will be asking for a refund. This has been a waste of time.

My EndNote x9 for iPad 3.0 has continuously crashed whenever I markup the pdf and then try to then re-update/ upload the revised pdf onto my online account. Additionally, both the photo / screen shot incorporation to a pdf as well as the AirDrop function are also crashing the system (though all three of these functions worked just fine on the last x8 on my iPad Pro). Unfortunately, Im 2,500 articles committed to this system (given an institutional account) but would love for a competitor to give me equal referencing/ OS markup handling & I’d joyfully switch!

With version 2 of the iOS Endnote app for iPad, I was very satisfied, I used it a lot in conjunction with the Laptop version for Mac. But with version 3.0, I am stunned to find that several basic procedures are now significantly more complicated than in version 2.0! Instead of a simple drag-and-drop, placing a reference into a group now requires several taps; and the same is true of adding a pdf to a reference. I simply cannot imagine why these changes have been made, they make no sense at all and are incredibly annoying.