Contact JPay Support

by Jpay User 2

I have been using the JPay App for a few months now to communicate with my loved one and I find it very invasive. They want to track your location for every little thing. For example, you have to allow the app to see your location just to view how many stamps you have left. I agree with the person who left the January 5th review stating that visually the app needs major work. Most of the time I just use the JPay website. There are times I have wanted to send just one picture to my loved one but JPay requires you to write something in the email also just to get another stamp out of you. I do not like that every single picture cost a stamp so if you have multiples 10 stamps can be gone within just one day including a letter. I absolutely think they need to improve the type of pictures you can upload. Right now there are only 2 photo format types that the site/app accepts and if you don’t know how to convert a picture type then you are out of luck. The fees to send money are RIDICULOUS! I paid $8.00 just to send $50. I avoid using JPay as much as possible because the app needs major work and it is a money guzzler. You are better off sending your loved letters and pictures through the mail. At least when the JPay site goes down they can still view their pictures and letters because as the other reviewer stated JPay will not send the users ANY kind of communication when the app has issues. Honestly I probably will be deleting the app sooner than later.

by Thermoblade

Just to quickly echo what a lot of the reviews are saying, this app and the company that designed it are out to squeeze you for every nickel and dime you’ve got, and they don’t even bother to fix most of the bugs that plague the app. I use it because unfortunately they have a monopoly on this business model and it’s now a necessary evil for most people who are using it. To add something new to the mix, I want to point out an “intentional” design feature that needs to be removed. When you’re writing an “email” message, and you want to stop while you’re in the middle of writing, the natural instinct, for me at least, was to swipe down from the top of the message window, thinking it would give me the option to save a draft. Unfortunately, no. The “save draft” option only comes up when you tap the “cancel” button at the top left, which is not intuitive at all. So, after writing a very long message that took me over an hour, I accidentally swiped down the message window and poof, >7000 characters gone in a instant with no warning message, and no way to recover it. I’ve never felt the kind of hate for an idiotic design feature as I do right now. In the context of sending important, often difficult messages to loved ones in correctional facility, there should not be a design feature that allows for easy, accidental deletion of your entire message.

by DekaylahJ88

This app used to be super great until about two months ago I sent pictures and none inappropriate so I’m still wondering why I wasted five stamps and never got refunded for me loosing them or my loved one getting the pictures. So I let that go so just recently send an email and some pictures and yet again my loved one never received either. Then I tried to report the issue thru the app but could not get the report to continue to report my issues. I just want JPay to not have so many mistakes and steady have people spending unnecessary money on buying more stamps. And the fact I was never refunded any of the 8 stamps I lost. Money gone down the drain. Make it great again please this is once the greatest app to communicate w a loved one on. Now it’s like well he may get it or he may not. Can someone contact me about the 8 stamps I lost and how can resolve this issue. Also I can write a letter and attach an picture and it goes thru but thru the app send pictures icon it used to work now it never sends anything and that’s more stamps sending as an attachment. Someone please help I work too hard for my money not to be spent the way it should. Also I mean I’m truly grateful for the video chats 30 seconds is just insane. How can we push for at least 60 seconds. That would be more reasonable. Please Help