U.S. Bank Mobile Banking Reviews

by Lockedgt

My bank account was logging me out constantly today and then suddenly hacked and my password was changed. I had to call the online banking department and was bounced from representative to representatives for over an hour between the fraud department and online banking department. I was able to change my password and regain access through the website and mobile verification, but the online banking department decided to lock me out because all of my accounts are now considered compromised. I need to visit the branch tomorrow to get all of my accounts deleted and reopened, receive all new cards, change some direct deposit info, close the checking account associated with the direct deposit, and then I might get access to online banking again. My password was not easy to guess and they will not investigate how it was compromised. USBank is ridiculously untrustworthy and I could have lost thousands from my checking and my credit cards are now considered compromised. I feel like I can never trust that my money is safe in any bank ever again after this. I had a security deposit for a new apartment due today and I no longer have access to my bank accounts or credit cards. Do not use USBank, you could easily be robbed and they will not investigate. I didn’t receive any reassurance that this will not happen again.

by SO1010

I established an account in November 2017, I was promised a $100 bonus offer if I did one of two things. Which were either direct deposit of $500 or more OR utilize bill pay 2x a month. I utilized bill pay more than 2x and never received the $100 offer. I contacted the bank that I established the account at and John the manager told me I did not meet requirements and was not helpful to me whatsoever. I asked for the district managers information and contacted her and that was not successful either. She returned one phone call and I missed it and called her back a few more times and my calls or issues were never resolved. I later called customer service and got transferred around and finally was able to speak with someone who confirmed that I did meet requirements and I would receive my $100 within 45 days, I asked her to please put notes in that i did in fact meet requirements so that I didn’t get the run around again. After 45 days I still didn’t receive the offer, I went into the bank and spoke with the Manager Bryan. He told me he would do some research and get back to me. He was very helpful and efficient. He got back to me in a timely manner and let me know he was able to only give me $50 because the only way to get the $100 was to get direct deposit. I was not happy with that because that’s not what I was promised. I was very disappointed in the customer service I received from U S Bank. I felt like I was lied to from the start.

by Kiuyhhop

I have used USBank for a few years now, and have always had positive experiences with it … just checking my account details and using zelle mostly. Recently, I had the rare occurrence of receiving a check, so I decided to use the mobile check deposit feature for the first time. I click on it, only to get a message box that “mobile check deposit is turned off” and it gave me a 1-800 number to call. I call, reached a nice lady, she looked into it and said “it is an issue that needs fixed at your local branch”. She offered to email them my situation and they’d call me back. After two business days, I called said local branch and reached another nice employee. Except she didn’t know anything it seemed. She “trouble shooter” with me in USBank to make sure I was doing it right, etc., but after 20 minutes, I had no answers or resolution. She said she’d call me back, and she did. “The local branch can’t turn On and off mobile deposits, and it’s a ‘known glitch in the software’, and I’ve escalated your situation to USBank team”. So far, I’m out about 45 minutes between the numerous calls, and still don’t have an app I can make a mobile check deposit on. To add insult to injury, as I drive to the branch to deposit the check, there is a huge banner on the wall of the bank: “depositing a check? Do it from home in our mobile app!” That’s a great idea … I wish I could!

by Len In New Richmond

Are used US banks phone app for at least two years and I am extremely frustrated enough so that I’m considering changing banks. I need to be able to make deposits from my home. This used to work but this spring things changed. When taking a photo of either the front or the back of my checks I will get a message to move closer etc. but eventually nothing would happen even when I press the try again feature. I use the dark background for example my office chair is dark blue but that wouldn’t work so I took it upstairs where we have a couch with a blue denim cover but that wouldn’t work so then I use the try it yourself feature and guess what that worked. But that’s not the end of the story after being able to make these remote deposits for over a year suddenly this summer nothing would take. The little connecting wheel wheel just keeps spinning around and then eventually there be a failure notice. Yet at my home nothing had changed. I use the same phone my router is maybe 30 feet away that hadn’t changed. Due to Covid I’m a very high risk I’m 71 I’ve had a stroke major cancer operations and diabetes and I am 15 miles from the bank so what good is USBank that now just doesn’t work for me? What do I have to do to get an app that actually works? I would rate USBank with a zero if that was possible. So far no one at the bank has offered any viable solutions.

by I Reviewed It 1492

I am very disappointed in the 2020 update. On the home screen I only have 1/3 of my screen available to view my accounts. The top 1/3 is a Covid notice and a button to open more accounts. The bottom third is a banner and an insights section. I wold like to be able
to acknowledge the COVID notice and have I go away from the Home Screen. A simple button on the menu would work for new accounts. I would also like to be able to hide the insights section since I don’t use it. When viewing my accounts I used to be able to scroll down to see my transactions. With The update I have to push a see more transactions button for no apparent reason. They have also made the fonts larger so the information takes up more space and since they made less space available I have to do a lot more navigating just to see my account information. The new color scheme has made the information on the screen stand out less. Overall I have always liked US Bank and I thought their app is one of the best. This latest version has made it a lot more difficult to navigate so I’m using it less. For some reason they took a great app that worked well and changed it. The result is a less user friendly experience with a lot more scrolling and clicking to see the same information. In this case a step or two back would be an improvement.

by Bikergirl80

I don’t usually give less than 3-4 star reviews but lately USBank has given me a few headaches and wasted my time. A few times in the past six months, while depositing checks, it has locked out my ability to deposit the check, saying that the picture of the back was actually the front (definitely was the back) and wouldn’t let me deposit the check for that amount after signing back in later, so I had to go in to the local branch to deposit it which negates the whole purpose of electronically depositing a check. I have noticed in the last two weeks (late September’21) that it hasn’t been updating my debits in a timely manner so it seemed like I hadn’t paid certain bills but it finally caught up a few days later AFTER I spent time on the phone with the billers to ascertain that it had indeed been paid. Less important, but still annoying, the search function is great at coming up with irrelevant things and the insights are mostly not insightful. When it works, it does what I need it to, but when it doesn’t, it wastes my time instead of making things easier. Thankfully my local branch manager is very helpful and has told me to call so she can help me and see firsthand what’s wrong with USBank in the future in order to get things fixed.

by Lakim83

I’ve been a long time customer of US Bank. The original app was very simple to use and never gave me an issue. I actually bragged about it to people. Ever since they kept updating it I’ve had so many issues with it. It freezes, it says my password is incorrect (which is wrong because I’ll go on desktop and use online site and log in with the same password and be able to get in), or most recently it only allows a read only version. I do 99% of my banking as mobile banking. Not only to check my account balance daily but to do transfers, pay bills, etc. Without a functioning mobile app this has become very frustrating for me and I’ve considered switching banks entirely. It doesn’t seem like anyone else is having an issue whom I’ve contacted at us bank so maybe it’s just my phone. I have an iPhone 8+. Yes I can use the desktop version online, but then why create a mobile app at all? The developers need to change this. I couldn’t even do your $10k giveaway contest this past Christmas (if you use your mobile app you’re automatically entered each time you use it) because everything was read-only!! I’ve tried everything possible and still to no avail. I will try re-installing USBank again for the fourth time but my patience is wearing very thin. Get your act together US Bank.

by Dsanter

I consider myself very functional in modern device technology. I typically have a very change positive attitude. However, I am tired of change for change sake and not happy with the new update. I don’t know why developers think a new update means change everything and force end-users to re-learn how to do the exact same functions as the previous app. Make it look better, add more functionality, add greater security....fine, awesome but why reconfigure every thing on the surface. Now I have to muddle through figuring out a NEW way to complete the exact same tasks, only now with new bugs and reduced speed. It now takes twice as long to pay bills as the previous version. If you’re going to make me watch the infinity circle spin whilst the “new and improved” app navigates it’s program; at least you could program some upbeat elevator music to pacify my impatience. The new steps are different and not intuitive at all. The problem is I have no other choice of apps for US Bank so I’m stuck suffering through inept app design created by developers that apparently don’t use banking apps. Of course don’t get me started on now being forced to wait through the many updates inevitably coming in the hopes of correcting bugs that had already been solved in the previous version. By the way; “faster app” may need to be addressed in your advertising before some ambulance chasers decide they can make a few $ for false advertising.

by Ottonomy

Mobile Deposit in the US Bank app frustrates me every time I try to use it. [edit] BUT huge thanks to US Bank for finally removing the requirement to write “for deposit only” under the endorsement!!! [/edit] The over-automated check scanning UI is poorly conceived and prone to failure. It shows an approximate size field into which to fit the check, but demands that you “Get Closer” when you’ve already properly positioned your phone. Then it snaps the image *while* you’re moving closer, which results in a less sharp image than would have been obtained by anyone who’s used a smartphone camera before, if they’d been allowed to capture it manually. Then, USBank transmits the images to the bank, and they are rejected. USBank has now reset some of the data you put in for the deposit, so you’ve gotta re-type that stuff before proceeding. Other banks have had the mobile deposit system down for years, without any of these hiccups. Please, US Bank, offer an easily accessible manual camera mode, and scrap the For Deposit Only sensor, because you obviously don’t have the programming chops to fix it.

And OY with the banners for Zelle and ApplePay! Who needs to be reminded about those things every time they log in to view their accounts? No one!

Don’t get me started on slow response time between pages, incomplete or unavailable data, failure to show pending transactions which are days old, etc.

by BigPapa52

USBank was improving on itself the last year or two, but recently they switched to Zelle for sending money, and its utter crap! First, I can’t directly send any money to my external secondary credit union accounts because they are not part of Zelle’s stupid member bank list. So if I want money in those accounts electronically, I have to write myself a check and then deposit it on my credit union app.
Second, you have to create a separate account with Zelle if you want to manage any money sent beyond pressing send - and the Zelle app crashed twice in 10 min, once when I was initiating a send. Third, you’re just sending money to a phone number, not to an account, so it’s totally insecure ( FYI - you can’t cancel or freeze sending money if you mess up, so don’t mess up the phone number or your SOL). Not to mention, if I wanted to send money to another person, I just use Apple Pay or Venmo, which are both better operating wise, and more secure because it’s not just a phone number.
Zelle is total crap and because of its uselessness and US Bank making it the only way to send money (before you could just transfer to external accounts in a few days), I’m going to be shifting away from US Bank as my primary account, and maybe even as my primary bank.

by Tink3301974

I have several different banks I do business with and I use mobile apps for most of my banking needs. I can honestly say that this app’s mobile app is easier to navigate compared w/ others. I don’t have any criticisms or constructive feedback with regards to ease of use of mobile app.

I do, however, have a concern with this app marketing & promotions. this app notified me thru USBank that I was eligible for a new 0% introductory APR credit card. A quick link redirected me to an easy apply page where my info was automatically inputted into the application. All my accounts w/ this app are in good standing, my credit is good, and according to this app, I was eligible, so I was willing to take a hit to my credit report to take advantage of the zero interest period. I had no reason to believe that I might get denied and therefore agreed to the terms & conditions thus allowing this app to do a hard credit Inquiry. A few days later, I received a letter from this app stating that I was denied credit and the reasoning is I had “too many inquiries” on my credit report.

Bottom line is that I feel misled & inconvenienced. Although I have enough credit right now at a decent rate, it will be more difficult to qualify for a similar offer if and when another opportunity or need arises.

by Room34

My original review for an earlier version of USBank was one star. US Bank seems to have taken criticism (not necessarily mine, but in aggregate) seriously. They’re making a concerted effort to improve the quality of USBank , and it shows.

I’m not sure anyone chooses a bank specifically by how good its mobile app is, and it’s not like you have a choice between apps for the same bank, but overall I have been happy with US Bank over the years, and their current app works quite well for what I need it for: checking balances, transferring funds between accounts, and mobile deposit.

I rated it 4 stars instead of 5 because it’s still not perfect: the camera on the mobile check deposit is still slow and very finicky about focus; there are some unnecessary taps (yes I really meant to tap the big blue button! I shouldn’t have to confirm again!), and it’s no longer possible to transfer funds directly from your account into the reserve line as if it were another account — now it kicks you over to a “make a payment” screen that’s obviously a web view and clunky compared to the native screens, so this is a step backwards from earlier versions. But overall, USBank is extremely useful now. An essential item on my iPhone home screen!

by BefuddledBees

We have had the pleasure over the course of several weeks to work with, via telephone, US Bank representative “Dan” ( Employee ID DJFINK1). Dan has helped my husband set up Zelle to do a monthly interbank transfer.

As senior citizens we have been quarantined in our home since the start of the pandemic, but wanted to insure that our monthly banking transactions occurred. We were told about the Zelle application by our millennial daughter and have been learning how to use it with Dan’s help.

We now have a monthly transfer between two banks (US Bank and Chase) set up and are confident it will meet our needs. We could not have done this without Dan’s patience as and expertise. We had several initial “glitches” that Dan was not able to initially resolve. Therefore, he has to set up repeated times to call us until the problem was resolved. He advised us when he would be calling back and always promptly did so over the course of several weeks. He was generous with his time and courteous when answering our questions. He is a wonderful customer service representative of US Bank.

by Truelyricalmusic

I’ve only had two bank accounts my entire 28 years. First with Bank Midwest and it was the worst few years of banking ever. The mobile app did was like using windows 98 in the year 2010. I have had US Bank for several years now and besides being one of the best banking institutions around, even though I’ve only had one other account, I can say this because I come from a large family and every single member uses US Bank. All my siblings, parents, grandparents, cousins, aunts, and uncles. The mobile app is so easy to use and it’s not confusing at all. The moment you log in your accounts are listed; if you have multiple they are all right there as soon as you sign in. There are not many buttons to click so it’s easy to navigate to what you need. I will forever use my mobile app for all my banking needs; you can even upload a check. I still like to go into my banks building to do some of my banking because I love to keep up with the staff. But as far as mobile banking apps go this is the one to have. So, if you don’t have US Bank as your banking institution I suggest you take all your money out of the bank you use now, head to the nearest US Bank and open an account ASAP. Then you can have access to the best bank and the best mobile banking app!

by Roxy&Coco

The latest version of the US bank app is working perfectly! I no longer have login problems and can quickly and easily do all my banking functions online without issues! Thank you for fixing it! I also appreciate all the new features around goals, budgeting and spending insights. 5 stars!!!

OLD REVIEW: If only I could login and pay bills!!!!! Tired of seeing, “There’s a problem on our end. We’re having trouble accessing your account info. Sign out and try logging in again. Or, continue in USBank with limited access.” (I.e. no access to account info or bill pay so what’s the point??) Signing out and in over and over everyday with limited success on occasion only to get an “Our system is not cooperating. The issue is temporary, so please try a little later.” when I finally get in and try to pay a bill. Doesn’t matter what device I use or day or time. Doesn’t matter if I delete and reinstall app. Calling for assistance results in smug representatives who offer no other info - and nothing that resembles customer service. Been banking with US Bank for over 25 years and if these access issues don’t improve I’ll be forced to look elsewhere. I want to like US Bank again and when USBank is working I like it, but please, please please fix whatever the consistency issues are so I can give you a better rating!!!

by Miller, J

With Covid things are hard enough. I am self employed and get checks randomly and sometimes more than one at a time and I live in a rural city. Our bank has been by appointment only since the beginning of COVID and the drive thru lines can be very long......so needless to say USBank is a godsend! It’s very user friendly and has helped us to not worry about getting checks deposited. I only wish I had started using it sooner! I do miss my US Bank friends but I’m glad everyone is being safe! Thank you!

As of late USBank has not been working well. Many times it has required me to change my password for the reason that I have logged in wrong too many times when I have not logged in at all. That is frustrating!!! Also lately I am not able to deposit checks when I sit down to do so before the end of the day. It says system error on your end try later. This is very frustrating as I did not go to the bank before they close because I rely on USBank . I’m not sure what has happened with USBank as it used to run great………frustrated with it lately!

by Sam 🔥😎👍🏼

First review: This would be that app. It never saves any information and it constantly refreshes the tutorial, despite the fact that I've had USBank downloaded for over 2 years. The fingerprint scan never saves. There's a useless "remember my info" option that has yet to work. I hate this bank and I hate USBank. If I didn't have a line of credit with them I would have switched to a credit union ages ago. It's like being in a relationship with a manipulative troll who always lies.

New review 2+ years later: the improvements USBank have made are far and away some of the most promising changes I’ve seen in any app I use. Face ID always works, the widget on my screen linked to my USB account is always updated, I don’t have to constantly reverify my credentials when I link this to other financial apps, and there are new features like AI recommendations about how much you could put away in savings based on automatic transfers. My financial health has improved too due to the credit simulator option on the USB website, and I wouldn’t have known about it without USBank . So so happy with these changes! I don’t plan on getting rid of USB any time soon now 🥰

by Lil-Milo

Update: they fixed it!!! Love USBank. Intuitive, smooth, fast, capable, visually coherent. Get USBank, get this bank. Love it.

Original: I used to love USBank. It used to be smooth, intuitive, simple, efficient, and capable. I hesitated doing mobile banking but I loved using USBank. The latest changes have made it much more difficult to navigate - opaque and difficult to click through - and have removed some of the important features of the previous versions, like seeing what your balance is on a credit card when you’re deciding what sized payment you want to make. It’s a lot clunkier than it was, sadly, BUT, it’s still way ahead of others, as is the bank itself. We use a few different financial institutions and despite the frustrating changes they’ve made to USBank and the bank itself, this app is still my favorite. For now. We’ll see if their next steps make it better or worse. For now, still super worth getting USBank! And it really is our favorite bank. Just worried they’ll make more changes and thoroughly muck it up. Here’s hoping they preserve what makes them so special. Anyway: get USBank , it’s way better than the others. Just not as good as it used to be.

by I❤️2serve

I am very disappointed with mobile deposit app. First, I used your system to photograph my check. Of course your app stated “Success”for both front and back. I trusted my check was accepted and credited to my account. Several days later it was declined because photos were too poor. I had already written across the front of the check” deposited by mobile phone....”. After I deposited the check, I saw instructions somewhere that the check is not officially accepted until some later date. That info should have been on the main page before one deposits a check. I am incensed. I am hoping I can still deposit the check even though I wrote the above words on the front. I will be absolutely disgusted if I have to return the check to the issuer and wait weeks while they stop payment and reissue the check. It is always remarkable to me how designers of these apps miss important steps and details to make sure the users are not confronted these problems. Put the explanation about not destroying or writing on the check on the main page!!! I am incensed over this. I am continually confronted with problems at US Bank. You people are totally unresponsive and unavailable to your depositors. I will be changing backs shortly.

by Jordanhensley

My husband and I have banked with US Bank for over ten years, and that’s the only thing keeping us there. We hate to start over with a new bank at this point, but half the time we can’t even manage our own money because USBank is always giving errors or crashing. It’s frustrating when you have 3 checking accounts, 2 savings, 2 credit cards, and a recently paid off auto loan, but you can’t make simple transfers/transactions in USBank whenever you want to because something is always “wrong on our [us bank] side.”

Another frustrating thing - my husband hasn’t been able to use his app for quite a while because it won’t recognize his cell # (when verifying at login) as a valid #. He has called customer service multiple times and no one has been able to help. So, he has to do the super inconvenient and login on a desktop if he wants to view balances or anything. Basically, whatever major change (there has had to be one, because we Never had trouble before), was made in the last six months or so needs to be fixed ASAP before US Bank starts losing long-time account holders.

by Mike Noods

USBank has been failing me for years. It either crashes or can’t log in at least once a week, and despite constant feedback and surveys, this still hasn’t been fixed. The coding problems extends beyond crashes and cutesy “Oops! Something went wrong wrong!” error messages, though (Yes, US Bank, I can see something went wrong, thanks). I just recently discovered when setting up a money transfer to an outside account that USBank won’t recognize an underscore as a valid character for someone’s email address. Guess the millions who still use underscores for emails won’t get any notifications that money’s coming their way! Hope it’s not important! And, as a cherry on top of the I.T. Fail Cake, I had to write this review on Apple’s App Store because the in-app feedback was programmed to write white text on a white background, rendering anything I typed invisible. Who seriously isn’t double-checking these things before they release them to consumers??!! I’ve stayed a US Bank customer for decades now, but these constant app problems are seriously making me contemplate switching all my accounts to a competitor. Convenient? No. Customer oriented? No. Focused on service? No. Get it together, US Bank, these things still matter in the 21st century, and your app only shows how unwilling-or incapable -you are to see what people want and need.

by 123456789BankCustomer

When I moved from California to Wisconsin, I was shocked that I could not make a reasonable mobile deposit with US Bank. As a result, I kept my Bank of America account active in California. That way, if I have a large deposit to make, at least Bank Of America will accept it. U.S. Bank makes me come in for every transaction that Bank Of America would allow as a mobile deposit. Also, I might add that originally, I tried to close the Bank of America account by writing myself a check from that account to U.S. Bank, but U.S. Bank denied my mobile deposit from one account to another because it was too large. That is when I discovered the mobile deposit limit. That is why I I kept my Bank of America account active and now have two accounts instead of one.

My sister uses this bank (U.S.) in good standing and has for many many years. She’s the one who convinced me to open the account. In fact, I put her name on my account. However, I am told by management at U.S. Bank that I have to prove my worthiness for several years before they will allow me the same privileges as Bank Of America has always given me. I told him that maybe they should use their heads and go by someone’s credit report before they just assume everybody’s a derelict!

by MarksFriendWill

I used to be with Wells Fargo, but switched to US Bank for a few reasons. (Just got my 87¢ class action lawsuit check. Yay.) The thing I miss the most was their app. The IS Bank app is so disappointing. If it lets me log in, I’m met with a putsy interface and temperamental buttons that may or may not do what they are meant to do. Yes, this isn’t 100% of the time, I’ll give them that much. But I’ll say 30-40% of the time (being generous) I go to use it something goes wrong. Again, that’s IF I can log in!
And every update is a bittersweet, heart-jerking letdown. You think they’ll make everything better, but it just seems like they made all the things that were terrible look better and/or create more ways for things to go wrong. I’m pretty sure I don’t know anyone who works at US Bank in any sort of capacity but I’m going to start pretending that I do and they’re holding a personal vendetta against me and they find great joy in my frustration with their app. So they find fun new ways to keep it from being improved just so I’ll remain frustrated and their revenge will continue to reek havoc. It’s the only thing that makes sense. It’s quite brilliant, actually. The perfect payback.
You win, person I’ve never met. Well played.

by SavingQueen

What a waste of an app. I downloaded it many years ago and hated it so much I deleted. I’ve only re-downloaded so I can deposit checks. Outside of that function (which is the same function ALL bank apps have these days, so not a plus) USBank is worthless.
The design is so unbelievably poor, it’s astonishing. The options bar along the bottom screen is far too chunky and takes up way too much space. I don’t need each of my accts to be listed in a bubble 1/5 the size of the screen. On other apps I can see 8-10 accts on a single page without scrolling about. I can see only 4 of my accts at a time since there’s a huge additional space between debit and credit acct types.
BTW, for whoever your designers and developers are, the insights tab is a huge obnoxious waste of space and forces the user to actively avoid accidentally touching it while scrolling and thus opening it and all of its useless nonsense. Put that crap somewhere else.
Additionally, when a user scrolls down, it shouldn’t auto force my first acct to be hidden.
I hate USBank so much. I’ve almost cancelled all of my accts because of how terrible it is. For the life of me I can’t figure out why a bank as large as US Bank can’t have a decent web or app design.

by Survey ER

First of all Touch ID is useless . It rarely works and often it will fail continually which causes you to be kicked out due to too many failed attempts . Then you have to reset your password . It seems USBank resets every other day as if I’m a first time user promoting me to create a log in and giving me a tutorial when I do . Beware with mobile deposit ! I deposited my payroll check which is also a US Bank check in a Friday . Come Monday the deposit was reversed causing me numerous over draft charges and a ton of stress . I called customer service and was told that “it is too soon to tell” . They couldn’t even tell me why it was reversed until the next day where they blamed my company’s account . My employer double and triple checked and even had a US Bank officer verify that there is no issue with the check but yet it was reversed and no explanation. 2 stars since US Bank did reverse the overdraft charges but they can’t fix all of the stress it caused and arrange to repay the bills that bounced . I could go on and on but USBank basically is very basic looking and feeling yet very clunky and has a ton of bugs. I used to be a customer with Chase and I miss their app . It was flawless . This Ap seems like 3rd world country quality . Real talk .

by It Isnt Rocket Science!

Updated, yet again, 4 or 5th time. SAME ISSUE. I use the mobile app almost exclusively and for the most part pleased with mainly one exception regarding deposit reconciliation and identification that creates still additional unnecessary time for manual search and input later from PC especially at tax time trying to decipher “who the payer is” and “what category” (especially for tax filing). I have requested this for a couple years since I began to use USBank , but only provided the cursory canned response that apparently knowing these items for typical bookkeeping purposes is not considered important enough by the developers. Although, the information is readily available and no different the the payee and memo for mobile app checks! Those transaction identity items are captured and retained, so why is it so hard to capture the input of who’s paying you and why they are paying you. It’s simply data, but absolutely needed for accounting purposes. With that information I could do my business portion of my taxes at the end of a year in record time versus the archaic nature now of having to go back thru transactions with only a date and an amount to try and decipher for tax purposes. This should have been one of the first things addressed in development along with how check data is retained.

by Lengyel16

USBank is over all great, great design and function use. The improvements I would like to see: allow the user to redeem cash back awards in app; and when using 3D Touch on USBank icon (if enabled) show a quick balance.

The first improvement, the only solution that I know of now, is to log onto the desktop website, and redeem cash back there. This doesn’t work when a users life is on the go. Logging into a public computer can seem sketchy, and not something I’m particularly fond of. USBank allows me to transfer money from one account to another and that’s great! Why not transfer cash back. It’s the same concept....

The second improvement. Allow users to see a quick balance using 3D Touch (if available). Currently, I have to open the, cancel the log in, tell USBank I’m sure I don’t want to log in (really guys, come on...), then I can see my quick balance. The point of this feature is to eliminate steps. All three other bank apps I have, allow 3D for quick balances. (It literally takes me longer to view quick balances than it does to log in and view)

by CLBajek

UPDATE: They heard us, guys! They fixed USBank and now life is SO. MUCH. EASIER! Thank you, U.S. BANK for appeasing your customers!! :) :)

This has nothing to do with the bank. My gripe is the new, updated app. They took an easy, user friendly banking app and completely screwed the pooch. What was once face recognized to open app, now has you log in with your user name, hit password, then face recognition pops up. After that you’re still required to hit log in, are taken to another page to hit the banks app, and then you can finally sign in. I’ve been playing with this since the “upgrade” and there is no simple way to log in. It used to be one step and done. Now it’s a process. For the love of God, change this back to the way it was. Even transferring money between accounts is ridiculous. I would give the new app ZERO stars if it were an option. It’s so bad I’m ready to go back to the old fashioned way of calling an operator for my banking needs. I want the old app back!

by MelodyMaker67

I was depositing a large check from the university I was attending. The branch manager came out to assist the teller. She began asked nag me questions in this Kindergarten teacher voice. She asked me if I knew that the check was from a school in Arizona. I told her that I was taking classes online. She said, “Oh, you’re getting your Associate degree?”
I looked at her and told her no and that I’m getting my Masters degree. She was shocked. My inference from her behavior was clear that because I am a black woman, she assumed that the check could have been stolen and then that I did not already have a college degree. I’ve gone through a divorce and it left me struggling financially. My account has been overdrawn a few times. However, the automatic assumption should never be that someone is criminal because they are depositing a large check. That money was for a laptop. She had no clue as to how insulting she was. That tells me that that is her propensity towards people of color. I was insulted and hurt upon leaving the bank and I am thinking about taking my funds and leaving your bank. Her behavior was reprehensible and appalling.

by Lynn4thewin

It took me a while to be able to deposit a check on my phone. I even put it behind a dark background and signed the back. However took me 4 times because it kept saying error. Maybe there is a bug there cause i should have been easy to do. I even had tellers use my phone and USBank to take a pic of the check to show me how to do it. It took them a couple tries as well. So maybe there is something to take a look at that in USBank . Also maybe more insight with the credit cards where it tells someone how much in and out money is circulating through the accounts. Maybe more fixing bugs on where the money is going to like groceries, shopping, utilities, and etc. when i scroll through USBank i can see the pie chart but when i scroll down to the transaction i cant scroll up again to see the pie chart and chose a different category. If i have to choose a different one i have to go out and than click on the bar chart to see it again.