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Last Updated on 2024-10-30 by 2degrees Mobile

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Not working

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Common 2degrees Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve 2degrees network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the 2degrees App
1. On android, goto Settings » 2degrees » click [Force Stop]

Clear 2degrees App Cache and Data:
1. On android, goto Settings » Apps » 2degrees » Storage » click [Clear Data] option. This clears both data and cache.
2. restart 2degrees.

On android, goto Settings » Apps or Manage Apps tab.
Click 2degrees » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto 2degrees » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch 2degrees

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Developer: Two Degrees Mobile Limited

Mar 01, 2025, 09:38 PM
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