Official NY Lottery app not working? crashes or has problems?

Official NY Lottery Status


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⚠️ Most reported problems ⚠️
Something else
75.0%

Not working
20.8%

Login
4.2%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Official NY Lottery Problems 🔥

- Quick Draw section lags a few minutes behind

- Scanner often fails to read tickets

- Ticket scanner has been "being updated" for months

📋 18 Reported Issues:

H
Harlee Leon 2025-02-18

New version asks for all information that it already had age,SS# , picture of license, etc. Just to scan

G
Gavin Hougham 2023-07-19

The OfficialNYLottery app scan function does not work.

J
Jon Cost 2023-06-29

Receive scanner err msg "ticket_wrong_scanner_key" on Dream Home scratch tickets. Please advise.

X
Xavier V MORENO 2023-03-07

I am register in ny collect N win, but i put wrong phone number What can i change phone Nunber?

R
Ronald Wehner 2023-01-07

Sometimes it scans right away , but most of the time , it doesn’t. Pa’s scans less than a second every time!

D
Denise 2023-01-06

The scanner never works Call Florida's lottery app developer to find out how to create an app that works, please

S
Susan 2022-12-28

Scanner doesn't work

J
Jeffrey Arnold 2022-12-22

the app has always worked but for some reason the rectangular box appears on the screen but it dosen't scan ?

J
JK 2022-12-20

The New York State lottery app ticket scanner never works because they want you to go back to a retailer and buy more tickets. The app in Florida works every single time instantly. This is a huge scam, it’s obvious.

D
Danielle Olsen 2022-12-14

When I do a barcode scan, on a DoubleTriple Cashword Ticket, I receive an error that says 404: This Device is unable to access system right now. Please try again later. —Only with this ticket, all other scans went through.

C
Christian Williams 2022-12-07

The "scan ticket" portion of your app is not working and has not worked for over a year now. I have an iPhone 13 Pro Max which is the best phone I've ever had and still your app is broken. Fix the "scan ticket" function on the app. If you need to right a separate "scan ticket' app to download that is only for SCANNING TICKETS then do that. But fix the problem. Their should be a working ticket scanner app for iPhone for NY Lottery!!!! This has gone on way too long.

M
Mary 2022-11-29

Scanner never worked I could Check quicker reading the numbers … maybe NY lotto should see how great FL lotto scanner works

J
Jerry 2022-11-28

Why hasn't the scanner app work for lotto tickets worked in several months and why hasn't it been fixed???

E
Eman 2022-11-12

Why doesn’t this scanner ever work? Ya think it would work from All the money they skim

V
Vito Vavallo 2022-10-13

ticket scanner not working

R
Ronald Clarke 2022-10-01

Ticket scanner not working

R
Randy 2022-09-11

The app for scanning hasn’t worked in months. Always says working on it. Last month app said new format coming in September. The scanner for scratch offs works Lotto etc. doesn’t work.

C
Czar Sos 2022-08-24

The scanner never works.

Showing 1-18 of 18 reported issues:

Have a Problem with Official NY Lottery? Report Issue






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Developer: The Lottery Company Limited




‼️ Outages Happening Right Now

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    a user from Schenectady, United States reported problems with Official NY Lottery : Not working

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    a user from New York, United States reported problems with Official NY Lottery : Login

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