Contact Official NY Lottery Support

The only reason to have this app on your phone is to be able to scan the barcode on your ticket to check for winning numbers. Almost every other state’s lottery app does this (except for this one). Call me when you implement this feature. Meanwhile this app gets deleted off my phone. (Update 1/4/21) ....On top of the above review (which still stands because they haven’t changed anything) and in NY’s continued celebration of mediocrity, the ny lottery website has recently been updated with LESS functionality. Before, you were able to check multiple plays (i.e. mega mil, powerball, take5 etc...) for winning numbers before clicking “submit”. Now you check numbers one line at a time, then you have to reset and start over entering the play date and next line of numbers on your ticket. Rinse and repeat. Total time waster. Total garbage.

Ever since July ‘21 I have tried to use the ticket scanner but keep getting that it is being updated. I started keeping track of that ticket scanner being updated and I have screen shots every day at different times of the since Wednesday, July 24, ‘21 of trying to use the NY Lottery ticket scanner and keep getting that it’s being updated. How is that possible since I have screen shots of dozens of days at different times of those days trying to use ticket scanner? Sometimes I don’t need to use ticket scanner and I will open it and there it is that the ticket scanner is being updated. Absolutely terrible and unacceptable for the ticket scanner to be updated every day since my above date as I have stated.

And in all that time, the reason that I uninstalled it still hasn’t been fixed. If you are downloading this app because you are hoping that you are going to be able to scan your tickets with your phone to see if your numbers won, don’t bother. The only reason to even have this app is the ability to scan your tickets. We don’t need an app to manually check lottery numbers. We can get that from the website. Meanwhile, the description of your app still says people can scan their tickets. It’s now in the realm of false advertising, and it is taking you too long to fix it. I am now going to uninstall it yet again.