IHOP Reviews

Being a creature of habit, when my SO suggested getting this app I was all in favor (since I already knew what I always got) but this time (my 1 & only time to try your breakfast delivery) I never got my order.

You see I have this problemwith certain textures (ex moistness versus dryness which is like swallowing medicine without a drink), so no matter what I am getting anywhere I ALWAYS have to get (or have) extra sauce/ condiment/ etc. so since they didn’t have a spot for a note on the order I wasn’t able to submit one and so I decided to call the location it said I was ordering from. Also, just in case, I decided to chat with the delivery company (I have screenshots and such showing all the details) to get them to double check...after half an hour of the phone ringing & ringing but never picking up (& yes I did call back) me repeatedly giving the right info over chat & them repeatedly saying I didn’t order through them, they finally found it...right after the driver had picked up the food...VERY CONVENIENT...I even explicitly said if I wasn’t able to get the sauce I didn’t want it, but 5-10 minutes later food shows up exactly as I knew would come dry & inedible. So I wasted all that time, had to work with a company with shady business practices, never got someone on the phone from the location I was ordering from & got inedible food & CHARGED FOR IT.

Never eating here again!!!

My husband is a developer for a national company, and for that reason I’ve become more familiar with how apps SHOULD work. IHOP needs improvement and it seems rather obvious someone wanted it released before it was ready, before it had been properly tested, and before all necessary information was included. My personal ‘gripe’ is that I have an iPhone X and the final order check out screen has the exit box at the far top left corner, above where it ought be, so it’s impossible to use. In order to re-enter IHOP , I have to hard close it and reopen it to reset the screen. This should not be necessary, as it seems to indicate the developer unnecessarily messed with the size coding for the iPhone X template provided by Apple. In this day and age, where everyone is used to apps working nearly flawlessly, I give this app props for finally entering the tech world, but thumbs down for execution. Someone doesn’t quite know what they’re doing here, and is not taking notes from other higher functioning apps. Get a new developer or kick this one in the pants and tell them to get it right. If a novice can see the issues here... I worry that someone more seasoned has missed these things and still chose to roll it out.

I really like the idea of being able to place my pickup order through IHOP . When we call our order in, they can never hear us well on the phone and our order ALWAYS ends up being wrong when we arrive. With IHOP at least it’s put in plain writing with less room for error if they read and follow it correctly. My major issue with IHOP is that you can’t relay special requests to the restaurant like you could in person or even over the phone. For example, I always request shelled eggs, scrambled lightly. There is nowhere in IHOP to specify this request. A comment or special request section might be helpful to accomplish this. The other issue that I have is that our local this app’s have specials that we can get if we order in person or via phone. IHOP doesn’t reflect that pricing, you have to pay the full price. If we are ordering menu items with no special requests, it is otherwise a really convenient app to have!

I placed an order 45 minutes in advance and arrived at the scheduled time. The lobby was full of other people who also ordered via IHOP . We were all told it would be an additional 45 to 60 minutes. It seems like the logic should’ve picked this up instead of sending all of us to the restaurant at the same time, but it didn’t and there was no communication workflow to let us know the orders were delayed. After more than an hour, I couldn’t even cancel the order. I had to dispute the charge of my credit card. Granted, I did all of this as a guest user in IHOP . I didn’t sign up bc iOS didn’t detect the contact fields at signup and there’s no alternative login option (Facebook, Google, Apple). As a guest user, I should still be able to track my order, though. Instead, I just a received a noreply confirmation with no contact option for a service issue. IHOP is clearly designed for function over experience.

I ordered delivery through IHOP . First problem is that it says tip $0.00. I looked everywhere to add the tip, but it wouldn’t let me. So I plans the order and hoped I could add afterwards. Nope, not allowed. I called the restaurant to see if they could adjust on their side. They couldn’t. Then there is no way to track the status of the order. I placed the order at 12:07 pm, it is currently 1:25 pm and we still don’t have it. I tried to call and the person who answers was extremely rude. She was bagging it up then. But the original driver was not there to pick it up. I don’t even know how many Driver’s have cancelled. I drive for DoorDash and UberEats and I refuse every order unless there is a tip because $3.00 isn’t worth it all. We have Covid and cannot leave the house. So yeah, all around now I am also extremely frustrated with this whole experience. I won’t be using the this app app again, unless I can tip my driver and track my order.

The only issue I have is that they have grits but not on IHOP menu so I have to call the location and ask to add grits to my order the store manager said that I need to complain so here’s my complaint. Not all management will accommodate unless specified also there isn’t a note box so send notes of that kind of communication either. However despite my complaint Raytown this app on 350Hwy is the best they are patient with customers and the food is always hot and delicious keep up the amazing work and thanks for all you do in during this crazy Pandemic it’s greatly appreciated!!

I’m an app tested I see other write they know testers and I did a 3rd grade level tests and founds bugs that would never come out an an initial release.

Tested App and Mobile site in Safari iOS
Some pancakes don’t let you add or double their own toppings so you can add it, ??? Kind of big deal when pancakes is the only section I tested.

When checking out makes it seem as paying now is an option, it asks you but it’s telling you.

Has a a fun button that does nothing. Doesn’t change the screen or tell you anything but from what I found the Pay Now button is there for decoration with no action tied to it, it already checked the fields have value or not if you don’t push it.

You add payment info (4 fields) and just use the check out at the bottom and that works.

But what happened the 3 times I hit the Pay Now button above that did nothing (didn’t charge my bank 3 times right?!!?) Nope it didn’t do squat.

Why did I hit it 3 times first I though thumb was dry then I saw the second didn’t do anything wasn’t my thumb, 3rd well I had to 😐 for fun.

Hopefully the store throws in the extra blueberry that couldn’t be ordered after all that free testing.

Overseas developers you’re welcome.

A lot of things are great with IHOP, but two things would really make it better.

1) Some options aren’t available as selections for specific meals (e.g. sometimes seasonal pancakes don’t show up as pancake options with an omelet), and a few extra customization options would be nice (e.g. well done bacon)

2) Enhanced, modern payment options should be implemented. When adding payment information, the card number and expiration date fields don’t identify themselves as payment fields, so it doesn’t trigger the OS to suggest autocompletion of saved payment information. Also, Apple Pay, Google Pay, etc. should be auto-includes for all apps accepting payments at this point.

Most restaurant apps nowadays offer mobile ordering. This does as well, but unless I am doing something wrong, I am not able to place an order for pickup tomorrow. My wife is meeting a friend at 9am tomorrow morning, and I am dropping her off. I figured I’d grab some food while I am there on my way to work. I wanted to order my food now and have a pickup time of 9am, so I don’t have to worry about making an order in the morning when I am focusing all my time to getting ready for work. Unfortunately, if you place an order, the restaurant has to be OPEN at the time of placement, or else it just lists the location is closed. If you do place an order during open hours, it has to be set for an ASAP pickup time. Easy fix, surprised no one thought of this

IHOP was super responsive, very easy to navigate. It even accepted the coupon I used for my very first order, I added my payment information and it took it without hiccup’s. I’m so used to apps not working I am immune to the long wait time, calling into the business and having to place my order when human error is just as bad, over all i love this app, they put a lot of effort into the meals, the look of the business it doesn’t surprise me they got IHOP looking amazing and easy to use. Thank you to you all, for all your hard work!

Seems like anytime I use IHOP, the order is messed up. Today I selected 6:30 pm as my pick up time. There were problems with my payment card. The card info didn’t attach to the order so it had to put input again. By the time that was done I got a pick up time error. Insufficient time. So then I changed it to ASAP. Keep in mind I selected 6:30, but ASAP gave me 6:31 😂. Went and picked up the order. My fault I didn’t double check the contents. We ordered 2 optional side salads. Those were not there. But the dressing was. So I compared the email receipt agains to stores ticket and the salads are not on the ticket, but they are on the email. Somewhere the system dropped that out. Done. No more. I’ll pick another restaurant

For some reason, IHOP logged me out. When I tried to sign back in, it wouldn’t recognize my password. I attempted to change my password using Forgot Password. He app told me I would be emailed a link to change it. I never got the email. I even checked my junk folder. I attempted this several time with no success. I decided to create a new account. When I attempted to login with the new info, again IHOP would not recognize the password. I attempted to visit as a guest and couldn’t even access a menu. I deleted and reinstalled IHOP , but it made no difference, so I tapped on App Support here on the this app page in IHOP Store. All it did was bring me to the website and change my default restaurant location. Since IHOP ’s latest update, it’s been useless.

I like that I can order online and it gives you all of the ordering options that the wait staff has so you can customize your food to your liking just like in the restaurant. However, you have to use the search option far more than I would like to find you food. The biggest gripe I have is with delivery, it searches your address which I can understand many delivery option apps do this but there is no space to put your apartment number not even a section for special instructions which is where I put the apartment number in other apps.

I’ve been trying to order breakfast through DoorDash and order was cancelled without explanation other than try a different location?

I remembered about the this app app but I didn’t remember my password so tried to reset it but didn’t receive a password reset in my email?

This is the 2nd time in 2022 that checking out as a guest was a huge time saver, the only downside is double the cost…I’ll still rate 5 stars on checking out as a guest…

I don’t know if IHOP is just new or what because it didn’t work. I tried to see my wallet rewards and it kept saying “data can not be seen” until I closed and reopened IHOP 5 times and then it worked. Then It would not let me place an order because every time I would try to place the order it would load the page for half a second and then kick me back to the cart no matter how many times I tried restarting IHOP . Lastly every time I would try to exit from my cart it would just crash the whole app and wipe my order. I went ahead and just used the browser instead which worked perfectly. I really hope IHOP improves and I would love to use it in the future once it has been fixed!

Sometimes I go to order and build out my (family) choices, then only when I get to the very end it says the restaurant (the closest to me) is not accepting online orders.

I tried calling the restaurant to ask about this and they sounded like they had no idea what was going on but said they would "reset" the ordering system. I waited ~5 minutes and still was unable to order, so we all ate frozen waffles at home instead of spending ~$50 for a family breakfast at this app.

This obviously shouldn't happen -- presumably this app has data and monitoring of its systems and could find some way to alert a store manager when their system is down, or auto-restart the system, or better yet fix them so they don't go down in the first place.

I tried ordering delivery from the website first. That didn’t work(kept saying enter valid address even though I did) so I downloaded IHOP . That was working great until I was asked to checkout as a guest. I was signed in so kinda confused as to why I’d have to continue as guest. Once I clicked place order my bank told me the payment was approved but IHOP said it needed a valid phone number to place order. I go back one page and notice the guest information is blank and filled it out again. Go to place order again and same thing. I called the restaurant to be sure and they never got an order, and thankfully the payment never fully went through at my bank. Gave up on delivery and placed it for pickup.

IHOP is good ordering platform to have especially during the pandemic. However it lacks certain things that would allow it to cater to consumers needs in a more effective manner. Certain items allow for customization because there are so many particular options but some things lack this option and you cannot write a note if you want any sort of specialization on the particular item. For example an individual can ask for extra crispy bacon or an extra egg while dining in but they cannot do that on IHOP because there is no option to specialize.

Worked pretty well first time out. Would be better if used Apple Pay or Wallet for credit card instead of inputting Card info, I prefer Apple’s security to any other company. Was able to easily add and edit orders to each person’s requirements. Would be nice to have an overall comment area for any special instructions though. Wasn’t able to add a tip to the total, need to have that option unless I missed it.

I’ve never felt the need to leave a review for an app before, but this one is so terrible I had to talk about it. IHOP is just plain broken, I try to order and it say “please enter a valid phone number” I already did... SIX TIMES. Then it doesn’t give you an option to go back and correct your info if you had entered it incorrectly, so you have to close IHOP and start all over. Then finally, when you don’t experience any of those issues IHOP will just freeze on the checkout screen and you have to close it and start all over again.

I tried for about 25 minutes to order food, and finally gave up and just ordered off of Postmates and paid the extra $3 for delivery cause I couldn’t stand IHOP anymore.

Please fix this buggy app.

IHOP itself works fine for me, but I find it odd that you can’t add a tip in the check out section. Most food apps give you that option. My biggest complaint about IHOP has more to do with the restaurant itself. If you’re going to allow mobile orders then be prepared for them. I have ordered through IHOP about five times and not once has my food been ready to go at the time IHOP promises. I am usually in the restaurant 10 minutes waiting for my order it be bagged and brought to me. This morning they had no plastic utensils other than a spoon. Have you ever tried to spread butter on a pancake and eat it with a spoon?

Using the this app was much better and easier way to place an order than using the online ordering web page. I tried to place an order on the web page and 45 mins later still couldn’t get the an order in. With IHOP on my phone 5 mins. Over all using IHOP was easier, faster and user friendly.

It’s nice you can continue and order as a guest. I think this is much better than calling on the phone to place a to go order. It’s nice to see what options are available for each entrée and just pick them.

However we’ve noticed some of the selections like chicken fried steak cause IHOP to crash completely and you have to start over again. Also some options like adding chicken or steak to the omelette is not an available option. there needs to be another category where you can just say what you want to add. Because if you order in the store you can add stuff like that.

IHOP part of the menu need fixing because the complementary beverage you’re trying to provide which is really nice unfortunately on the menu you cannot select a beverage so you try to add it to your order and it says please pick a beverage but there is no beverage category to select and then if you add a beverage to your order as well it still doesn’t let you add one of the Burgers to your order still doesn’t work, because you still haven’t selected a beverage for the order for the burger

So tried IHOP tonight for the first time. I ordered several things. Two of which I did not get and didn’t realize until I got to my hotel room and by that time, I didn’t want to go back. I was charged for them, but not sure how to complain about it to the correct people. IHOP didn’t give an option to add condiments, but other apps like McDonalds or BWW will let you select them. I was asked if I wanted syrup and silverware. I didn’t need syrup but would have liked some ketchup. So things here and there could be changed.

I love that I can see the menu and probably make a regular order online, but when you advertise on your own app a 20% discount on your first online order “IHOP20” and IHOP won’t accept it (first 🤦🏻‍♂️) and then when you advertise that you can pay with an this app gift card and IHOP won’t take it (second 🤦🏻‍♂️) I wasted 20 min trying to make my order to in the end having to drive to the store and order directly there to be able to use my this app gift card. So get it together guys. I love this app but my first online experience with IHOP was a bust.

Downloaded IHOP because I saw you get 20% off of your first order, IHOP said the coupon didn’t exist. Then, it kept declining my card saying my information was wrong even though the money got taken out of my account three times. After using a different card, I hit place order and somehow it changed from delivery to pick up. Then when I called the restaurant to cancel, no one answered until the second time I called. The charges on the first card were returned but the one on the second card wasn’t even though I cancelled the order. Never using IHOP again.

So far great. First online order. said it would be ready in 10-15 minutes. Stay tuned.
Had to call back to tell them to hold the onions. Will they do it?
At this app very friendly. I am early, meal not ready yet. So far so good.
Meal ready on time. Did not have to sign credit card but there was no way to leave a tip on credit. Felt bad, had no cash. The server said “that’s fine”, shook my hand and said “thanks for coming”
Got in the car and happened to check the ask tray and there cash. I ran in and thanked her. she was grateful.

Just finished, loved the burgers and salad. Not even a sliver of onions to be seen.

Will go back.

Had a great this app experience. Thanks.

Hi guys! Your app’s not working and there’s no way to tell you that it’s not working without leaving a bad review, which I hate to do. So I guess my first comment is: add a way for your users to let you know when things are broken from inside IHOP , bonus points if I can include debugging info along with my report.

My main comment: I can add items to my basket (although it doesn’t seem to recognize some options — hash browns with cheese being one), but whenever I try to check out I get an error saying “error validating basket”, so I can’t proceed to pay or finish my order. I’d love to give you my money, but alas.

Maybe add a box for *Notes*.

Everytime I order my breakfast on my way to work...I have to look in the bag and make sure there is a whipped cream container and 1 out of 10 orders have it. So I'm wasting my time waiting for the whipped cream as I'm on my way to work That's the reason I use the mobile app. If there was a box to add comments, I could just ask to make sure it's in the bag.

Or maybe I would like a large sweet tea but without ice but I also want just a cup of ice to go with my tea. The tea will last me most of the day at work by doing this. Again, if I put my order in through the mobile app, I will have to wait for my drink with no ice and then a cup of ice, when i could've just added a note to my orderl and it could've all been ready for me when I get there.

Thank you for listening to my issue with IHOP !!

IHOP really should have the delivery option available when the store don't receives it as delivery. This is the first time I used IHOP and sadly I won't use it again. I was charge doing pick two times thinking that I have made a mistake the first time. The one good comment I will say is that the store where the food was being made was very friendly and very understanding to cancel both orders. But IHOP really shouldn't have a delivery option when it simply can't do delivery. Very disappointed do get IHOP if you want your food to be delivered.

Hi i love this app but i want to do an app order to pick up at the store and online it does the same thing, every-time i pick something from the menu and scroll up to confirm or choose a side it kicks me out IHOP and online. I can never make a order and when you go back in it does the same thing and you have to start the order again. I really don't want to order from another app like uber eats because it does not display the whole menu and they are always busy on the phone to make a order