Drizly Reviews

Please don’t advertise that you can deliver items within an hour if you can’t guarantee it. Downloaded Drizly and was excited to use it for the first time. I was running late, so decided to give it a try. I placed an order while i started cooking dinner. By the time I was done cooking and ready to eat, I decided to check my order an hour and 10 minutes later. It was still at the store! Couldn’t find a phone number, so i had to write an email.

To their credit, they responded quickly. Amazingly enough, after I wrote the first email, I then received a phone call from a driver apologizing it was going to take longer than advertised (an additional 25 minutes). This is a phone call expected within the initial hour. I then get a reply stating “I'm very sorry there was a delay with your order. We're working hard to bring on additional retailers to cut down on delivery time in the future.” The liquor is less than 10 minutes from my house. They offered to credit my account on their next two replies, but I just wanted to cancel my order because at this point it would be faster for me to go to the store and get it myself. I do want to compliment their customer service. Replies were quicker than expected. I’ll be monitoring my bank account to make sure it’s returned. Tried to use their service because it was convenient at the time.

I’m seeing a lot of 1 Star reviews and now I know why. I placed a $168 order last night around 5pm. Drizly said the order would be at my house between 6-7pm. We waited until 9pm... never got a call nor text from this app about the order. I called the store that this app was supposedly going to pick the alcohol up from... they tell me my order was placed but they close at 9pm. I go online to try and contact this app to ask why they charged my card $168 but never delivered the alcohol nor reach out to me to give the status on my order. I find out the only way to contact them is to leave an email and wait for their response. It’s now the next day and I have yet to get a response from them yet they still have charged my card $168. So unprofessional and so frustrating. Not a good way to handle a business and attract people. I understand delayed delivery times during this pandemic but when a business doesn’t contact you at all to tell you that they’re running late or ask if you would like your order cancelled but still takes your money... that’s robbery!

Remember that ad? I do. All those people wondering where their money was. This is like that except with alcohol. I placed an order for delivery on a Friday afternoon around 7, Drizzly says their are lots of orders due to this dang virus that’s messing up the world (crazy times, can’t wait till this is over, hope everyone reading this is safe,) so it might take a little longer than usual. I’m not impatient. As long as I get it that night I’m happy! Planned to make some drinks. Liquor never came. Waited hours and hours, no calls and no emails and no texts. I wake up late next morning to a notification saying my order was delivered. Woke up excited, expected it to either be in my entryway or apartment and it was nowhere to be found. I called the store, the owner remembers seeing my address in the queue but doesn’t remember anyone delivering there. So I asked Drizzly where my stuff was. No answer. For a whole day, no answer. So I tried again the next morning and again no answer. I finally wrote at 5:30 on Sunday about 48 hours after I placed the order and got a very quick reply and found my money was being returned to me. While I thank Drizzly for finally making things right, it took a ridiculously long time and I’m looking elsewhere for liquor delivery. If you choose to use Drizly , I hope your experience is different.

Most of us have a grocery or liquor store close enough to drive to fairly quickly, so the main draw to Drizly like any food delivery service is the quickness and the convenience. I understand at this time delivery services are busy or overloaded because everyone is staying home, and especially liquor stores because most are closed except for delivery/pickup.

However, it should not take more than an hour to get something delivered that’s down the street. I could drive to the store I ordered from and back home in 25 minutes. I’ve ordered on Drizly twice in two different locations. The first time it took an hour and a half. This time my order sat on the “packed” status for 35 minutes, after waiting 15 for it to be packed in the first place. There’s no updates, it just sits there so you have no idea if someone’s on the way to get it, if they’re held up somewhere else, etc.

It takes so long to get something delivered that it’s not worth paying for the “convenience.” Uber Eats, DoorDash, etc are bigger companies I understand but they at least update you along the way and it never takes an hour. After I make sure they don’t charge me for the order I will be deleting Drizly. I hope they can get their system down better in the future.

Overall I was extremely happy with this service until my 4th order. The card I was using was declined as it was a gift card, I switched it back to my regular debit card before replacing the order which was on my account the whole time. Suddenly I can’t access my account anymore and I am told I cannot order now or anytime in the future until its fixed. (Can’t fix it if I cant get into my account) I then entered a chatroom and was asked my info, then asked what was wrong. I explained, then I was told the exact same thing Drizly told me “you need to fix your card”. Then I was instantly booted from the chatroom. I filed a request for information as to what was going on and as of two weeks now I still have not received any response or help.
I was extremely friendly during the whole process which is why I am giving them a 1 star.
Great service/idea however, the customer service was insanely terrible, rude and disrespectful.
For anyone using this, just check out as a guest. Having an account with them is simply a bad idea.

I was harassed by a driver from this app, and that’s an understatement. He also stole my order. I was tracking my order the entire time and also was by the door the whole time. It said it was delivered, yet he never came. I reached out to the driver to see if this was a mistake and he started insulting me and trying to get MORE money out of me “if I wanted to get my order” That I PAID FOR?! Never got my order. He later texted me again about 30 minutes after this ordeal and started telling me how he knows more about me than I know. Was saying he knew which window led to my bedroom, what TV show I was watching (clearly peeping through my window), what car I drive, my dads name, where I work, etc. I reported him to this app and they said they would do something about this, but THEY DID NOT. Next time I ordered, about a month later, I got the SAME DRIVER. He was once again creepy and he purposely stalled my order 3 hours to get revenge or something for me reporting him. This company doesn’t care about the safety or well being of their customers clearly because I reported him the second time and they did NOTHING about it but a terrible apology. DO NOT USE this app.

Zero stars if I could. I tried this service for the first time and am extremely disappointed in it and their customer service. I ordered one bottle of margs for dinner for my friend and I at her house. I got a call over an hour later from door dash saying that my order had been cancelled, but Drizly said my order was still in the works. I emailed this app asking about my order. Drizly fine print says that if I cancel I might be charged $5, and I was trying to avoid that because it wasn’t my error. Finally after the second email and over 2 hours later I received a response from this app telling me to give them another hour to see if it showed up. I asked to cancel and for a refund because I had left my friends house at this point (almost 3 hours after I ordered). My order was canceled, but then the next morning I received an email that I actually WOULD be charged because it had been delivered late at night. Overall I was charged almost $40 for one bottle of margs from a liquor store 10 min away that was delivered almost 4 hours after I ordered that I never received.

I was excited to see a flavor of cider that’s hard to come by- ordered just for this (but also ordered corona just to meet minimum spend). Unfortunately, the flavor of cider I ordered was out of stock and they replaced it with a different kind (raspberry which I am allergic to). Did not inform me - I noticed once the delivery person was gone. Did not offer me my money back or anything - only if they came to pick up the cider I did not want but I was in a time crunch as I was leaving on vacation so stuck with this cider now that I had to pay for (including delivery fees, tip etc) when I could have easily just picked up corona near my ap. I decided to just let it go but they reschedule a delivery and charged me for the full order again the next day when I told them I would not be home. Customer service was extremely rude and didn’t understand why this was frustrating for me. They eventually voided the second delivery but I still had to pay for the original mishap and had to deal with many many many phone calls and time wasted. Not worth it to be treated so poorly as a customer.

My first order with Drizly went great. My second order was a nightmare. First off none of the promo codes work for me but I still ordered. I had three separate transactions on my card, 1st: the amount of my order, 2nd: $1.99, 3rd: $4.82. I got no information on what the other two transactions were for. The driver never showed up or contacted me. I live in a very easy to navigate building, so I can only assume they never got out of the car. I was then told that my order was sent back to the store and I had to call the store to get the driver to come back out. Well obviously the store never picked up the phone. When I contacted Drizly I was told to cancel my order and pay the store a $20 restocking fee, on top of hoping I get a full refund including tip. Drizly may not be an outright scam, but there’s no way to protect you or your money if something goes wrong. Thanks to a A series of events that were out of my control I’m out $90 and the customer service department has completely stopped responding to me on the matter. I hope this helped someone before spending a bunch of money here.

I was very excited to place a this app order and get some booze that’s not available at my local liquor store. I placed the order at 4pm and chose to have it delivered between 6 and 7pm. I got a notification around 6:30 saying the order was on the way. I got a notification at 7:30 saying the delivery driver was outside with my order. He was not. At 7:45 the status of the order was changed to “Delivered” even though it clearly wasn’t. I reached out to this app and they got back to me an hour later saying they had no way of checking the status of the delivery. By 10pm I gave up hope and didn’t even feel like having a drink anymore. I decided to go to bed. At 11:18pm the driver called me saying he was outside with my order. I had to get out of bed, put clothes on and meet him outside. I would have canceled the order, but didn’t have the option to because the order was essentially not active having been marked as delivered. Do not use Drizly. You could walk back and forth to your closest liquor store 3 or 4 times in the time it takes this app to deliver your booze.

Had the worst experience ordering from this app. First of all, my order was over $76. Received a notification that my order was on the way about an hour after I ordered. Never heard anything after that and never got a call from the driver. Waited a while longer and then checked Drizly only to find that my order had been marked as delivered. I am under the impression that the driver has to see me and take a pic of my I.D. before they can deliver the alcohol, so this makes no sense. I called the liquor store and they couldn’t do anything so they gave me this app’s customer support number. Called this app and they said they couldn’t do anything either since the driver was a DoorDash driver. this app said they’d contact DoorDash and get back to me. It’s been almost 3 days and still haven’t heard anything and still haven’t received a refund for the load of alcohol I ordered that never showed up. Very upset that this situation has been so stressful and that the 3 companies I’ve had to contact have not been helpful. Would very much so appreciate my $76 back.

we’ve used this app for 6 years and enjoyed the convenience even if their inventory system is NEVER up to date and the store would end up calling to tell us half our items were out of stock. But since pandemic hit, there’s been not much change in their policies. I get that they need to see an ID but after dark, your ID won’t scan through a glass door. You’re going to have to be face to face with your delivery guy. Many times I’ve had to ask the driver to take the mask off their chin and put it on their face. Then there’s an endless and awkward exchange as they manually enter you ID and mess up, backspace. I timed the last one at 8 minutes. Outside, thankfully but think about 8 minutes breathing in your couriers breath 2 feet away when you were trying to be safe and stay home. They all say the same thing this app REQUIRES US TO DO THIS. Now we just call the neighborhood liquor store. They’re cheaper, quicker and leave the sh outside our door because they know us. this app it’s been real and it’s been fun but it’s now a pandemic and you need to not require me to catch a plague to have a couple beers in front of a tv.

The only reason I’m giving 2 starts is because the customer service representative I spoke to 3 times was super pleasant, otherwise it’d be 1 star. When I placed my order, my driver was 10 minutes away from my location. Within 15 minutes of placing my order it said they were on the way. My driver gradually got farther and farther away from my location. When they were about 25 minute away, they called to say the store didn’t have what I wanted, which was weird considering they said they were on the way with my delivery. I called customer service after 50 minutes of the driver continually getting farther away, and the customer service rep called me back and said my driver was 15 minutes away. 15 minutes later, my driver is still about 20-30 minutes away from my location based on the map. I called the customer rep back and requested my order be cancelled and my money be refunded, as my driver was right down the road from me at the start of this ordeal and now an hour and a half had passed and they were still no where close. Point being, if you can wait an hour and sober up enough to drive to the store yourself, do it because chances are your driver will take just as long if not longer.

I use Drizly because hey... it’s alcohol delivery. But Drizly is seriously broken right now. Some of the issues: at random times I get “an error has occurred”. (Sometimes even during the payment process) When I open order history it says I have no orders until I pull to refresh. I’ll select a product and the not all the stores that have it show up in the list (if I browse to a store that wasn’t in the list it will show in stock). I get an email confirmation that shows my order but Drizly will be missing items (I have to call the store to verify that my order is correct). When I place an order, I can’t look at the current status unless I close Drizly and reopen it (it will show my previously completed orders and not the new one). Thankfully it does it’s job at a basic level, I order my booze and it gets delivered, but not without these annoying bugs. I would love if the devs added a map tracker system instead of text updates. But fix the basic functions first.

Since NYC is on lockdown I figured I’d give it a shot. I found the dollar amount per store to be a bit high, but as we’re probably going to be quarantined until mid to late May I thought it was ok to stock up. I ordered liquor and beer so my order came from two separate drivers and the tip I left was split between them. Delivery was actually pretty quick, roughly an hour. The only thing that needs improvement are the notifications. I placed my order at around 6pm Monday and didn’t get an email confirmation until 2:30 am Tuesday. My items were delivered before Drizly told me they were on their way and I got repeat notifications that my items were on their way well after they’d already been delivered.

Tl;Dr: convenient alcohol delivery. Dollar amount you must order per store is high when all you want is a six pack or a bottle. Delivery was fast even with a disclaimer that it could be delayed. Notifications need work.

I have used this app since it premiered and have always loved it for days when I have no time to pick up wine on my way home from work. During the recent shelter in place order all of the liquor stores in my neighborhood closed down but some offered delivery. I tried this app again for the first time in a year and they were careful (masks, gloves, distancing or leave order on your porch), and had a courtesy message on the front page of Drizly letting customers know that they are working hard, but expect delays due to increased volume. I didn’t notice that my order was late but got a call from the liquor store updating me on an eta and letting me know that this app had over 300 orders that day. I said no worries, I understand at a time like this and tipped extra. Highly recommend this app.

Was originally going to order off of Instacart but wouldn’t receive my order until sometime on Monday since I live in Tx and liquor stores are closed on sundays & they weren’t taking orders anymore for Saturday night. I go on FB to see an ad for Drizly, decided to look at it and saw they were still accepting orders. I sent my order at 7:59 and then started to read the reviews after lol. I saw a lot of negative ones and began to worry. I then went back to Drizly and saw that my order was already picked by 8:09 so I got excited. My order was here by 8:15!! Not only was the guy super fast with delivery, there is one less fee compared to instacart (I believe alcohol delivery fee 🙄) and the fees are less in comparison.

All in all great experience! I hope all my others are the same. *knocks on wood*

Company is having a tough time scaling to meet surge in demand but was having challenges before the surge. Of four orders, only one has worked. The other four have been plagued by various issues. I’ll never come back to this company. Ever. Well...on second thought...maybe for a free bottle of booze.

Now that Drizly has crashed, I’ll put high hopes out of my mind. this app is giving the Dunkin Donuts app a run for its money for terrible app design and order processing followed by weak customer service response. The credits for service failures only work on delivery fees. If the fee is $5, who cares if you give me $5-15 credits for my next order.

I rarely write reviews - only when an app melts your face it’s so awesome or when it stinks so bad it needs to be burned. This one needs to be burned. this app. Sad.

I had a great experience with this app based on a friends recommendation. I recommended to a family member who lives just down the street. She didn’t get the same store listed as I did. In fact she got two listings from other parts of the state that are far away. I have friends who live close by and they also have other local stores listed. But those don’t appear on my map or my sister’s. With some items not available at some stores, why can’t we choose from any local store that participates? I know there are other stores close by that participate but I cannot access them through the website or app. So I guess the great experience I had was more with the store than Drizly . Drizly doesn’t seem to work right if it isn’t showing all the local stores that participate.

Ok, some days the wait was longer than estimated, once it was A LOT longer, but when you account for the pandemic, and they notify you pretty much every page on Drizly /website that you may wait longer than estimated, this is a great app!!
Their customer service alone is worth joining! One order, they just up and gave me a free delivery on my next because my order was a little under the estimated time. One order that was abnormally late, I contacted them and got free deliveries on my next 2 orders!
I seem to have the same driver each time, which I love, because we are starting to develop a "business relationship" and my last order came in 15min early!!
Late or not, with Drizly you can order and get your much needed alcohol in a only a few hours.
These guys are doing an outstanding job considering the state of the world right now....I highly recommend!!!

Drizly is honestly terrible, I ordered something then the order was cancelled due to “a transaction error” then when I emailed support I was told that they “needed my address, phone number, and card expiration date”. After giving them this I was told that my card still wouldn’t work and would be refunded in a few days, and to try a different card. I did just that I tried a different card and then the same issue happened. Long story short I live paycheck to paycheck and I am now out $65 for the week which will hurt. Very very upset and angry. Drizly is horrible and the customer support may respond fast but are useless in giving you answers. DO NOT USE! Just go out and buy it or ask someone to drive you if you’re intoxicated because it’s not worth the trouble

I Just downloaded Drizly because I saw something about in store delivery available. I have a rural address and live about 10 minutes outside of Waco, TX. When I try to set up an account, it won’t recognize my address. No big deal, it happens so I adjusted and used a secondary address in town. Drizly said it’s not available in my area. Interesting, considering I first heard of Drizly from the staff at a major liquor store chain 10 minutes from my house. Any way, I was hoping to save time and shop for my favorite whisky from home and pick up in store. Apparently, if choose to reside rurally, you don’t count and can’t use any feature of Drizly . No sweat off my back, but a single star rating for the inability to use any app features due to my address not being urban enough for me to have an account.

Ordered twice in San Antonio, Texas and both instances had loads of problems leading to returns or refunds. The first instance the carrier didn’t text call or notify that they had arrived and did not go to the door so he returned the order to the store leading to another carrier being sent hours later. The second was the carrier who I can only assume is not familiar with T.a.b.c. Laws here in Texas and tried to say that my expired government issued I.d. Was invalid because it had expired. Which is completely in accurate and on the website of t.a.b.c. As such. Leading to the items being returned to the store. When I contacted customer support they didn’t even help out they just issued a refund because the carrier decided to list this refusual as me being under aged 😑. Horrible service and customer service. Do not use.

Was very happy to try since I got home and was very tried . We decided to use theirs service . First ordered a advertised special at 78 % but with min of purchase did not mind . Waited and waited not change call the location was told that they don’t have any order after waiting so long emailed tech support and expressed my issue was told that they where under staffed and they where going to cancel my order. To place another order somewhere else. I went ahead and reordered at a different location more expensive . Waited and wait called location was told same as before from the other location . Spoke with this app tech support . I Was told order was cancel and refunded but know I have to wait 5 days for the refund. And I never got my order . Know I am out almost $60 till I get a refund . My question is why advertise if not ready for the clients. Hope they get there stuff together because the idea is great.

I was a very frequent this app user, I had no issue until tonight. I used it on a Wednesday night with no issue but two days later, Friday, I tried to place an order and have it delivered to my boyfriend but it never showed up ( we live together and it never came when I got home).
After trying to gain access to my account (because I was somehow signed out)to figure out where the order was and trying to reach customer support because I couldn’t reset my password, I found out that my card was declined and from a rep, Jacob, was told that I could not get into my account until the issue was resolved.
Desperately wanting alcohol before I step out on this cold Chicago evening, I tried this app again with another email only to have the whole ordeal happen. Once. Again.
Now I am sitting at home with 61 dollars missing from my bank account.

I love the idea of Drizly, but at least in my city (Nashville) it doesn’t quite deliver on convenience, selection, or value.

To start, the two participating stores are somewhat far from my home and have fairly limited selections—especially when it comes to my drink of choice: local craft beer.

That’s okay, though, sometimes convenience beats out selection. I was going to order a case of Founder’s All Day and high-gravity Straight to Ale bottle, a solid session IPA and something regional, which would have been around $40–slightly more than the place around the corner, but not crazy.

Alas, though, when I went to check out I learned that my selections were stocked by two different stores (the “split order” warning was helpful, at least) with a $50 and $75 minimum order, respectively. Yikes!

Perhaps I’d need that much booze for a party, but also I tend to plan things like parties in advance.

This is *not* Drizly for a last-minute bottle, unless your last-minute plans involve a few dozen people.

I would rather support a small startup, but perhaps my needs will be better met by PrimeNow offering alcohol in Nashville, as they do in other cities.

Grizzly, can you up your Nashville game before that happens?

So I’ve used Drizly once, and it works great. You can find any kind of booze near you, and the delivery folks are great. But there is one problem, and it’s not even with Drizly . If this was actually this app’s fault, I’d probably rate it 1-2 stars. Since it’s not, I won’t penalize this app for it except by one star.

All the liquor stores charge a $50 minimum. FIFTY DOLLARS. This is insane. I’m not an alcoholic. Usually when I want to order some alcohol, I want a $8 six pack of beer, a $20 bottle of wine, or a $25 bottle of liquor. But who actually buys $50 or more of booze at once?! If you do that, you’re either an alcoholic or you’re buying some super fancy French champagne.

Like I said, I know this is the fault of the liquor store charging this minimum, not this app’s, but it still renders Drizly impractical.

Just tried Drizly today, car in the shop and had ppl coming over — figured I’d give it a shot. Overall it’s one of the BEST delivery services I’ve ever used. Driver was nice and called instead of driving around my apt complex for 30 mins.

The ONLY thing that holds Drizly back (and this is major):

You can’t filter by store on Drizly - that kinda hinders the whole thing guys, you gotta implement this since you basically are trying to order from a single store. I got frustrated and went on your desktop site - and bingo - store filter. I’ll def be using your service again, but until this feature I can’t recommend Drizly .

I just used them for the first time. I just moved to the DFW area and do not have a car yet. Got home and to my astonishment, I had no wine!!! The closest store that sells wine is over 3 miles from my apartment. Looked up on-line to see who delivers beer/wine/liquor and a lot say that they do, but beer only. So disappointed! Then I found this app!! I figured, what the hay, I’ll give them a try.
So not only did I find the wine I love, which is very hard to find in this area, but I got it delivered within an hour. The delivery driver was very pleasant and courteous. I was afraid he would not be able to find my apartment, because I live in a very large complex. He found me just fine!
I am very pleased with this service, and will be using it again. I have read some of the reviews and you can take them with a grain of salt in a glass of water. In my case, I have no transportation, so I rely on many delivery sites, this one is a keeper!!!

If I could give 10 stars I would. We had a very large party and of course, we ran out of alcohol very quickly. Instead of jumping in the car I decided to do a quick google search for an alcohol delivery service. That's when I found this app. Drizly was so easy to use and I found what I needed right away. The best part was that they showed up in about 30 minutes! I could not believe how efficient and courteous they were! There is absolutely no need to drive to get more booze while risking a DUI when you have this app! I will absolutely use this service again. Thanks this app!

We’ve had a few hiccups here and there, one time our order was late because there was a single driver, but all understandable. The drivers are always super nice and friendly in my area, plus the store itself I order from is always super helpful, especially when I forgot to update my phone number like an idiot. I love their customer support team as they always get back to me quickly and tend to do a little more than asked for. This is the best ordering app I’ve used out of all the popular ones. 10/10 would recommend to a friend.

The first time I used Drizly I was very disappointed, I waited over an hour and my order never came. I didn’t get an email from this app apologizing about my order, and they gave me a credit. It was unexpected but, it definitely demonstrates that they care about customer service. I decided to give it a second chance today, I received my order and it arrived promptly. I did notice that this was a different store from my previous order. Thank you this app, now I can enjoy my mommy juice while watching the playoffs 🏈🍻

I wanted to let you all know what a fantastic job your doing. I was a first time customer today and my experience was fantastic. I was sending a very good customer of mine a bottle today in appreciation of their business. The order went extremely smooth and my customer was floored by the service you provided. I will be using this app again and again. This was a great way for me to send a nice gift to my customer and it was delivered in under an hour! I made a customer for life and so did you! Keep up the great work and I look forward to serving my customers as wonderfully as you have treated me