QDOBA Mexican Eats Reviews

by McGim

Love most everything about QDOBAMexicanEats, but one bug in particular has bothered me for a long time and needs to get fixed. If you add a kids taco, the first checkbox is already checked. It never offers you a protein selection, but when you try to add to your cart it finally gives you an error that you didn’t select a protein. Huh? What? Where? The first few times this happened to me I went over and over it trying to figure out how to select a protein. Finally I figured out that if you uncheck and recheck the first box it will pop up a screen asking you to select a protein. Still, I forget this every time I use QDOBAMexicanEats and it always gets me once before I remember. I believe there are a few other menu items that have similar bugs.

by NadiaBagira

QDOBAMexicanEats doesn’t work, it’s deals effort time and money from you, it reflects badly on the stores and brings the worst out in people as well as my phone. Read on for full details. Although qdoba is one of my favorite places to eat here in Massachusetts for tacos, QDOBAMexicanEats only reflects poorly on the closest store they’ve got to you. when you file any sort of “issue” (aka your phone froze mid order or QDOBAMexicanEats doesn’t acknowledge your order) that app screwing up your order takes away some form of points from the restaurant! I am OK with having a free entrée pick up& having that disappear mistakes happen. It was a birthday thing I don’t care about. But then having 4000 points become 1000 and getting warned and spoken to by an employee and ignored(sorry dismissed) via email (how can I provide a screen shot of something that is been deleted) this literally forces me to try new places here in Boston so thanks! For wasting my money. I’ll make sure not to do it at your place but I won’t be quiet about it

by MeLlamoTori

I used QDOBAMexicanEats to place an order for delivery. Not a complicated order, very straightforward. When the order was placed, although it said delivery, I got a pop up message that said “Once you arrive at the site, follow the instructions on the text that we’ve sent. If you don’t receive a text call .... “. I became confused because I selected delivery but got this message so I called the location. I was informed by an employee that they do not have delivery and that I would have to come and get the order. I had already paid a driver tip and delivery fee! I went to the location to get my food, and while I was standing in the store waiting, I received a text stating that my door dasher was on her way to pick up the order. SO CONFUSING! SO AGGRAVATING. The door dasher arrived for my order and we confronted the manager. I got my tip and fee back but they need to get this figured out!!! I will never be ordering from them again!

by Acerubrum

I thought I’d try QDOBAMexicanEats when I order to save a little time and maybe get some bonus coupons. But as I sat outside the store, the earliest I could order was with an 8 minute wait, with no one in line. Then I noticed that my order was adding an additional 89 cents for...nothing! I kept checking things to see if I had added something with an additional charge. There was no indication whatsoever that there even was an additional charge, or what it might be for. But as soon as I added it to my order, the price went up $0.89. Then tax after that (so I’d even be taxed on the mystery charge!) I immediately went inside and got my burrito within 5 minutes. The manager admitted that QDOBAMexicanEats added a charge for no reason. That’s low, Qdoba! Sneaky! Free app, but nearly an extra dollar for every order? Very sneaky, and I’m glad I noticed before I started paying extra on every order. This looks very bad on you, Qdoba!

by ShadwProphet

For the last few months, my wife and I, have not been going to Qdoba, because the establishments have not been working with QDOBAMexicanEats . Every time I try and use scan rewards feature it doesn’t recognize it. (So missing points that way.) After 2 months we finally decided to try again, but instead order our meals through QDOBAMexicanEats . Waited over 45 min, to then give up, on redeeming my points for a free entree. An decided to just order our food at the actual facility.

(Nothing to do with QDOBAMexicanEats , but management is totally arrogant and useless.) So when I asked for assistance I was informed “The manager would know more about it, but I think she is busy. Your total is.......” (This is just the most recent discussion between staff and management.)

Getting extremely frustrated with the lack of functionality between QDOBAMexicanEats and the restaurant. Please fix, before I decide to never return.

by PJballa

I don't normally right reviews but being a long time customer and user of previous rewards system I felt I should. I was reticent when they released QDOBAMexicanEats and forced me to ditch my card and I experienced most of the issues others have constant crashes, random log outs and glitches but I got it to function at least on pure will power to earn my free burrito! It worked ok up until a couple weeks ago when QDOBAMexicanEats has become literally useless. It wants me to pick a home store for some reason but will NOT let me. It says "Sorry the request content is malinformed"; literally technical gibberish. I might have to break from doba until this peice of garbage gets fixed as much as I love the flavors. But given the customer service in place around QDOBAMexicanEats is also absolute garbage it is maybe indicative of a larger problem at the company in general. Guess it's time to check out other places.

by Kayden125

QDOBAMexicanEats doesn’t let you see what your typing when placing an order and typing / entering your name or instructions. Very annoying. Also, there are no coupons or specials like almost every competitor app. Yes, you can earn rewards, but why limit yourself? The interface is also clumsy. It stops you from completing your order, when the store is closed instead of putting that info in front of you at the beginning. Also, near the end of checkout it asks you to buy additional stuff, but puts two options at the bottom. Continue or skip. If you select continue without adding anything on, it won’t let you finish the order. It’s just clumsy. Qdoba in our regional market is way above the cost of competitors. Coupons would be helpful.

by MissM8402

The mobile app does not allow enough space for specific instructions when ordering an item. Only 26 characters are allowed and that’s barely enough for 4-5 words. To make matters worse the instructions still get cut off on the receipt that the restaurant uses to retrieve the order so they don’t even get the 26 characters of the instructions. To even further complicate the issue, there is no place within the mobile app for a customer to provide their phone number, so if the restaurant employee has a question about the order they cannot contact the customer to clarify the order. Which is bound to be necessary when only 26 characters are allowed in the instructions when placing the order. This seems like it would be a pretty simple fix.... not sure why it’s still like this.

by S1sissy2020

Just ordered a few days ago on their app and my 13 year old son who loves technology was extremely impressed just as I was. Instead of having to leave comments at the bottom for things like...sour cream on the side which 9 out of 10 times isn’t noticed and forgotten! Chipotle’s app you simply swipe and you have the choice of extra, light or on the side. It’s excellent for all of us picky people that have just become accustomed to walking through the line and ordering our bowl, burrito, salad or whatever exactly to our liking. We kind of feel like we are trapped and at Qdoba’s mercy because come on, after you wait 30 to 40 mins for them to deliver it whose gonna really complain?!?! We’ve just grown up and been acclimated to feel “in control” now we are forced into our homes and we can’t walk through the Qdoba line and be “in control”. The least you can do is finesse your app just a bit so we still “feel” we have that control from home. Much thanks!!! S1sissy

by DolanDuckClan

As soon as I submitted my order for curbside pickup, QDOBAMexicanEats crashed, and there was no record of my order or any way to check its completion status. (There should be an order history tab like other apps offer). When I arrived at the location, they weren't even aware that I had ordered for curbside pickup, and they told me their policy is to bring it out when they've been called. No where on QDOBAMexicanEats does it say to call when you've arrived (I may have missed this, but I'm fairly certain it didn't say to call). I even called to make sure the order had gone through and they did not say to call upon arrival for curbside pickup. Luckily, when I went inside to retrieve my food (defeating the purpose of curbside pickup), it was still warm, but if I had waited longer it would not have been. QDOBAMexicanEats could be better.

by Chaniwarfield

Yes, QDOBAMexicanEats is great at showing you what food options you can order. But if you want to place a delivery order through QDOBAMexicanEats I would think again. I placed an order, was charged for it, and then saw NO OTHER communication from Qdoba. Whether it was through my other contact information (phone or email) or QDOBAMexicanEats itself. I had no idea the status of my order. When I called the store that was completing my order they had no record of the order either. Finally I got a call from a DoorDasher with an update. To make matters worse, the food quality was FAR BELOW the cost of the service. Food stuck on the chips and what looked looked gritty queso. I had to delete QDOBAMexicanEats off my phone after this experience and I will never use it again.

Order delivery through QDOBAMexicanEats cautiously.

by Anaseer

QDOBAMexicanEats works well for in app ordering and store pick up. But it does not save payment method (I.e this feature does not work), which is a major flaw. Other areas of improvement include:

1.) status of order, when someone has ordered something this must be acknowledged in QDOBAMexicanEats otherwise it looks like it failed to process, and moreover it is just sloppy to not have this feature. I recommend a top bar (like a permanent notification) with a pickup time visible. Clicking this should take you to more info about the order currently being made, such as a re-cap of your check out screen.

2.) better UI. The lightning bolt when you switch tabs is too much. Simple and clean and uncluttered and major use-points readily accessible is key.

by Timbofosho

Got the job done (last time I tried QDOBAMexicanEats, it did not). The “buttons” at the bottom of the screen on iPhones are not easy to press. Additionally, you must “add” a food item (with all the options you want) and on the very next screen “add to basket”. What? Am I ordering two, now? Why do I need to “add” an item twice? Maybe change the verbiage? Lastly, I was ordering at my closest location. Got all the way to the end and it wouldn’t let me complete the order. QDOBAMexicanEats said the location would be closed by the time I got there. Well, I got to that location with over twenty minutes until close (people still in the store) and was forced to drive twenty more minutes past it and out of my way because QDOBAMexicanEats said the store I needed would be closed. 🤨

by Jackboy66

I just updated my app for at least the second time after receiving available updates that supposedly add an option to pay with Qdoba gift card, however when I order and attempt to do so, STILL no option to be found! This is very inconvenient. For the most part, QDOBAMexicanEats has otherwise worked fine for me and is relatively functional and convenient, however as others have mentioned, the Chipotle app remains a step or two ahead, as customized ordering is more fine tuned as well as gift card integration in their app.

by HeroPlacey

I love Qdoba. I used to go there at least once a week. The people that work there know what I get all the time. With QDOBAMexicanEats , it’s helpful. My only complaint is the fact that QDOBAMexicanEats doesn’t let me log in 75% of the time when it logs me out and I have to do a reset password. To test this out I put the correct information in online and was able to sign in, and then I went through QDOBAMexicanEats and it said invalid credentials. I did the show password option so I know everything was typed correct. Also when you have two separate orders of you don’t get the chips on the first order, but get them on the second order you won’t get the discount of $2. Luckily my store just did a $2 coupon and took care of it, and I have been more careful in the future. All in all I still love Qdoba. Just wish it was a little more user friendly.

by Hlaiii

It is puzzling as to why so many people are having difficulty with QDOBAMexicanEats. I have been using QDOBAMexicanEats for almost 2 years, and QDOBAMexicanEats works fine. At first, I was confused with the “Rewards“ versus “Pay and Rewards“ selection, but I soon figured out that I don’t even need to dig out and hand over payment with the “Pay and Rewards” option - it charges the my credit card on file. Neat!

If I could make a suggestion for QDOBAMexicanEats , it would be to have the ability to see ALL past orders/points credited when using my Rewards account, right from QDOBAMexicanEats . Not just the historical in-app orders. There is an update just about to download to my iPhone, so we’ll see what tweaks may have been added.

by The_Danish

The new app looks and feels very nice. However there are a few things I noticed that were a bit quirky and some features that would be nice. First of all, when using rewards that cover the cost of the order I.e. free entree that gives a 0.00 total. You still have to select a payment option in order for the order to submit. There is no message for this, it just doesn’t submit the order and allows you to progress without selecting a payment option. Second, with curbside being the predominant way of receiving an order right now a feature that lets you notify the store of your arrival is a very nice one that a lot of other similar apps are utilizing. Otherwise QDOBAMexicanEats works great.

by Danielton1

Ordering multiple things at Qdoba in person can be a slow process, and QDOBAMexicanEats makes ordering food way easier, whether I go get it or order delivery. However, the first couple times I used QDOBAMexicanEats , some of the steps in ordering were a bit confusing, like am I ordering one or two of these when I hit Add to Basket twice? And on my first delivery order, the tip got reset to zero so I had to scramble to find cash to tip the driver.

I’m used to QDOBAMexicanEats now, but it can be a tad confusing to new users.

But kudos to Qdoba customer service because I lost access to the email I used to sign up for a rewards account like 7 years ago, and I just asked them to please release my phone number so I could sign up a new account. Well, they emailed back and I got all my points from years ago back!

by Searching Is Fun

I love Qdoba. Probably go at least once a week. I just think QDOBAMexicanEats needs a little work. It is very easy to order and customize your choices. I just wish there was an option to go back and see recent orders, especially the one you just ordered. I end up taking a screen shot so that I have all the details. Also, there is no place to put in a gift card. When it says to add card, you can only add a credit or debit card. Other apps have a spot that you can load your gift cards on QDOBAMexicanEats and have a running balance. Overall. Good food, good service.

by Sunnydaizies

I rarely go in the store to eat as I am always on the run. But I order and within a few minutes my order is ready and I can run in and grab it. The folks behind the counter are always kind and agreeable. It is nice to be able to order online and store my favorite three orders and even name them to know which is which and then add if necessary to what I have saved. I do wish you had the option of adding lime wedges, as black beans and rice are so wonderful with it. Your new citrus lime vinaigrette is fantastic, and I’m slightly addicted to it. Thanks for the hard work during this disaster of a virus. I hate fast food that doesn’t offer veggies and such so you guys are rocking the fabulous foods list!

by Dalbeattiestar

Additional: updates later & QDOBAMexicanEats is still not reliable. Why? It will let me earn points, but I can't use any. Even the restaurant employees couldn't do it. I've stopped going there until this is fixed.

Original: Still forced to create a new account. It goes from filling in email to filling out new user form. No chance to enter an established password. Where do existing accounts sign in??? When I create a new account (why do I need to?) it won't let me proceed. When I sign in with Google, I have 0 points, but at least I can see the rest of QDOBAMexicanEats . So I guess QDOBAMexicanEats is a demo? Doesn't really work? This is the 2nd version and still broken. Might want to test it first next time.

New: same issues after latest update. Why do I have to start over with 0 points? I had enough for 3 free meals before QDOBAMexicanEats rolled out.

by Qdolbluuh

QDOBAMexicanEats doesn’t work, it’s deals effort time and money from you, it reflects badly on the stores and brings the worst out in people as well as my phone. Read on for full details. Although qdoba is one of my favorite places to eat here in Massachusetts for tacos, QDOBAMexicanEats only reflects poorly on the closest store they’ve got to you. when you file any sort of “issue” (aka your phone froze mid order or QDOBAMexicanEats doesn’t acknowledge your order) that app screwing up your order takes away some form of points from the restaurant! I am OK with having a free entrée pick up& having that disappear mistakes happen. It was a birthday thing I don’t care about. But then having 4000 points become 1000 and getting warned and spoken to by an employee and ignored(sorry dismissed) via email (how can I provide a screen shot of something that is been deleted) this literally forces me to try new places here in Boston so thanks! For wasting my money. I’ll make sure not to do it at your place but I won’t be quiet about it

by Thebulder

You would think that a mobile app with mobile ordering would allow you to pay with gift cards, right? NO!! I was in Qdoba the other day and had a digital gift card number on my phone. Since I couldn’t order with it in QDOBAMexicanEats , I got in line to make my purchase. I get to the checkout and they didn’t know how to type the number in manually, so I was unable to use the gift card. They had done it before, but this time the people didn’t know how. This wouldn’t have even been a problem if QDOBAMexicanEats would have let me use my gift card for mobile ordering. It is absolutely ridiculous that you all even sell gift cards when you don’t even allow them to be used for ordering in your app. That is unacceptable! If chipotle can do it, surely Qdoba can. Shame!

by Lmsmith114

I use QDOBAMexicanEats often to order ahead of time. I have two main complaints - the first is with payment. I don’t usually store my payment to apps & because of this I then have to input my card number (which is usually totally fine in most apps). In the qboda app, I have to pick a pick-up time THEN put in my card number & by the time I put in my card number QDOBAMexicanEats tells me it now doesn’t like my pick-up time because it’s too close. So then I have to pick a new time & input my card number AGAIN! It’s quite annoying! The second complaint is the fact that you can’t just order regular tacos...? Where is the option for tacos? There’s knockout tacos but no option to just make your own? Weird?

by Al030999

I love to get Qdoba and I prefer to use QDOBAMexicanEats to order food, however, QDOBAMexicanEats has issues. I don’t have notifications turned on for QDOBAMexicanEats but I do check it frequently as I use it to order food and check my points and on the home screen QDOBAMexicanEats never alerts me that there is a new message. I get it through email but on QDOBAMexicanEats it never updates me if I get a new message about a perk.

The other thing I hate is that you can’t use a Qdoba gift card to pay for your order. I have one and I get a few a year but it always takes me forever to use the full amount since I can’t use QDOBAMexicanEats to pay for it. That should really be fixed as its the brands gift card.

by Gmartin78--

Two complaints:

1. It does not seem to have any way of saving item configurations. I order my burrito the same way almost all the time. I think there is a ‘favorite’ mechanism, but I can’t seem to ever find my list of favorites. There also no order history that I can find to reorder.

2. I entered my credit card information and tried to place my order only to be told they could not prepare my order by the default pickup time. No biggie, I changed it to be 5 minutes later. Then had to renter my credit card info. I will not save my credit card info for future use in any apps so that would not be a solution.

by Tipo Ponce

I love Qdoba but lately the guacamole have been real bad !! I always ask for extra which I pay extra but lately is been made wrong ! No lime juice is what they need to not get different color “brown “ and I been getting chunks off Avocado “ .. Avocado is soft so how is chunks instead of softy guacamole !! This is been serve by the manager come on Qdoba !! Now, my app have erase my free offer don’t know why ! Those little things are what made Qdoba the best ! Am a steady customer so make sure I get what I ask for , am paying for so why not ! Couple times I call and I complain about in issue when the other manager was there and I didn’t get no help so I stop going back... Again, those little things is what makes you better than others !! Have your employee take care the “GUACAMOLE” because that’s the QDOBA SIGNATURE ! 💪 💰Simple !

by Kingjutsu

I was concerned about the functionality of QDOBAMexicanEats after reading some of the reviews, so I contacted the Qdoba Facebook page. They told me the reason most people were having problems with losing their points when they downloaded QDOBAMexicanEats is that they were created a new account. I downloaded QDOBAMexicanEats , entered my email, followed the instructions and all my points were on there. I even used my points to get a free entree and drink today.