Contact IHOP Support
Published by DineEquity, Inc. on 2023-11-30 About: IHOP makes it easy to enjoy award winning buttermilk pancakes — and all your
favorite breakfast, lunch and dinner items. And now, the IHOP app makes it easy
to find nearby locations, order delivery, and pay in store with Pay N’ Go.
How to Contact IHOP Customer Service/Support
Listed below are our top recommendations on how to get in contact with IHOP. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact IHOP. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: Dine Brands Global, Inc.
E-Mail: [email protected]
Website: Visit IHOP Website
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Reported Issues: 16 Comments
By Wayne Davis
1 year agoI went to I hop on Constition Ave Colorado Springs Co 80922 We waited 20 Min's to be seated then we waited 1 Hour for a waitress to server us they had no straws and no silver ware took her 25 Min's to give us our drinks then it took 45 Min's to get our food and it was very cold then we waited at the front desk to pay and they had no money in the place to give me my change we had to wait for out change so they took the waitresss tip money to pay me my change the Manager that was on duty gave me 2 card for free meals we went to I hop to day and the Ihop refused the cards when I called the Ihop on Constition Ave she shai the Managers name on the cards got fired 2 months age and there using fraudulent cards with a fake person. I am fileing a complaint with the BBB on this this is not right they treat people like this.
By nessie
1 year agoIt's 2022 and yall still can't fix this issue?? Why even offer the option to order online when we clearly can't.
By Alfred Hill
1 year agoI can't get results of my case 2889169......I contacted on phone and no good replay ,as bad hearing...can't use your form as don't have all the info on the restaurant I visited. Please inform me on the results ?
By Lakisha
3 years agoI've tried placing my order on multiple devices and received the "Error Validating Basket" nonsense. I wish they would just say what the item is that they're out of or what is unavailable so that I wouldn't have to fight with it. I'm off to check my bank account, I really hope they didn't take the money out.
By Amanda Fields
3 years agoCan't order through the website or doordash. Doordash charges me but it's immediately canceled because they can't process the order with ihop, ihop gives me validating basket error no matter what combination of items I try. I'm out 80$ (I tried placing the order twice) until the refund from doordash goes through and I've wasted an hour of my time messing with this garbage and still can't even order my damn food.
By John Levitt
3 years agoThere is no way to order online and apparently IHOP doesn't care. The problem of "Error validating basket" has continued for over a year. Just go to Denny's.
By Cheyenne
3 years agoerror validating basket
By Jennifer Torres
3 years agoI tried ordering from the app, the website and uber eats. Through the app and website I added all the orders I wanted to get. Once I got to the check out I get a message saying "Error Validating Basket". I wasn't sure what that was. I thought it was an Item in my basket, but it didn't tell me which one. I tried switching different foods around (which was a pain), and I still got this message. I ordered from Uber eats and the payment went through and it quickly got cancelled. I called and they couldn't find my order on their end since I made the purchase through Uber eats. They took out the money and cancelled my order. Ridiculous!!. I did get my money back a few days later. So I gave it a rest. Tried again today, the same thing happened and I finally figured out that the message was because a specific food isn't available which was the "egg & ham melt sandwich". If a food isn't available they shouldn't give you the option of putting it in. They should have a message saying "Sorry Item not available at the moment" or something. I took me 3 weeks to get food from I hop and I couldn't find the issue until now.. I even called and they couldn't help me or have a clue as to what that message was about.. I suggest if anyone else is having the same issue as me, try to switch your orders around, because it's probably a food that isn't available and they don't tell which one it is..
By Craig
3 years agoError Validating Basket, Over and Over on the Website, using multiple browsers and different computers... Java.lang.string can't be converted to JSONObject on App. Can't order any which way here? Guess I'll go to Denny's...
By Dave
3 years agoNot only is your app horrible, so is ordering off of your website. "Error Validating Basket" over and over again.
By Patrick
3 years agoError validating basket. In my case, it was the “egg and ham melt sandwich” that caused it. To everyone else, certain items don’t go through. If you can figure out which ones, you can order something different. This is a lousy solution, but it works.
By Eve
3 years agoI have tried to place an online order for over $100 on both the website and the app. Both “error validating basket” and won’t let my order through. Pay your devs more to fix this
By Deborah Foss
3 years agoerror validating basket, for 3 weeks noe
By ChicaChels
No options to add notes, thus bringing me food I didn’t want after their CS messed up
Being a creature of habit, when my SO suggested getting IHOP I was all in favor (since I already knew what I always got) but this time (my 1 & only time to try your breakfast delivery) I never got my order. You see I have this problemwith certain textures (ex moistness versus dryness which is like swallowing medicine without a drink), so no matter what I am getting anywhere I ALWAYS have to get (or have) extra sauce/ condiment/ etc. so since they didn’t have a spot for a note on the order I wasn’t able to submit one and so I decided to call the location it said I was ordering from. Also, just in case, I decided to chat with the delivery company (I have screenshots and such showing all the details) to get them to double check...after half an hour of the phone ringing & ringing but never picking up (& yes I did call back) me repeatedly giving the right info over chat & them repeatedly saying I didn’t order through them, they finally found it...right after the driver had picked up the food...VERY CONVENIENT...I even explicitly said if I wasn’t able to get the sauce I didn’t want it, but 5-10 minutes later food shows up exactly as I knew would come dry & inedible. So I wasted all that time, had to work with a company with shady business practices, never got someone on the phone from the location I was ordering from & got inedible food & CHARGED FOR IT. Never eating here again!!!
By LABeachGuy
Pickup Time Is Incorrect
I placed an order 45 minutes in advance and arrived at the scheduled time. The lobby was full of other people who also ordered via the app. We were all told it would be an additional 45 to 60 minutes. It seems like the logic should’ve picked this up instead of sending all of us to the restaurant at the same time, but it didn’t and there was no communication workflow to let us know the orders were delayed. After more than an hour, I couldn’t even cancel the order. I had to dispute the charge of my credit card. Granted, I did all of this as a guest user in the app. I didn’t sign up bc iOS didn’t detect the contact fields at signup and there’s no alternative login option (Facebook, Google, Apple). As a guest user, I should still be able to track my order, though. Instead, I just a received a noreply confirmation with no contact option for a service issue. The app is clearly designed for function over experience.
By crspens
Lots of room for improvement
I ordered delivery through the app. First problem is that it says tip $0.00. I looked everywhere to add the tip, but it wouldn’t let me. So I plans the order and hoped I could add afterwards. Nope, not allowed. I called the restaurant to see if they could adjust on their side. They couldn’t. Then there is no way to track the status of the order. I placed the order at 12:07 pm, it is currently 1:25 pm and we still don’t have it. I tried to call and the person who answers was extremely rude. She was bagging it up then. But the original driver was not there to pick it up. I don’t even know how many Driver’s have cancelled. I drive for DoorDash and UberEats and I refuse every order unless there is a tip because $3.00 isn’t worth it all. We have Covid and cannot leave the house. So yeah, all around now I am also extremely frustrated with this whole experience. I won’t be using the IHOP app again, unless I can tip my driver and track my order.
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