Tradesy Reviews

by Ohlala Alana

Don’t say I didn’t warn you. I’ve never posted a review before, but Tradesy warrants one. I’ve been selling on other sites (Poshmark) and although their seller fee is 20%, I’ve had no problems and all my money has been transferred into my bank account within the week of sale date. this app has bumped up their sellers fee from 9% to 19.8% within the year I’ve been selling on it. Not to mention, it takes up to a MONTH to receive your money from date of sale. They promised with this new increase in seller rate that they would have faster transfer times, yet, my sale was made on 10/18, shipped the package 10/19, was delivered on 10/21, and as of today’s date 11/07, my money has not been deposited into my bank account. On top of the 19.8% sellers fee, there is a 2.9% “safe transfer fee.” Aka shady business because it needs your social security # and sometimes, and sometimes not, will go through. Customer “support” is generic answers and unhelpful. I’ve made 5 sales and made about 1k and then promptly removed the rest of listings to take my items elsewhere. Cannot comment on purchasing on this site because I refuse to give them any more of my money.

by Smity82

How does this business has almost a 5 star rating when almost all of the reviews are 1 star!! Something to ponder. First of all this company has no way of reaching a customer service rep via phone. The only way to contact them is via email. I purchased to expensive prices of jewelry on the same day the order was placed I messaged the sellers to ask them to cancel the ordered due to misreading the description of the pieces and discovering they were not the pieces that I wanted. I have messages the sellers at least 3 times and have never heard from either seller. Then after reading this app policies further the seller have to respond whether the item is still available for sale. this app doesn’t even have possession of the items they are selling and don’t know if they are still available yet they already charged my credit card the whole amount. Unlike The Real Real their competitors who have possession of the items and know they are in stock when you buy them and also allow you to return the merchandise for a full refund where as this app will only give you store credit. After I spend my store crosier I will NEVER do business with them again!!! And I would strongly advise buyer beware. Check out The Real Real before you spend your hard earned money with a company that is working with an antiquated business model.

by AliRobin1991

In the past I bought other products from Tradsey, didn’t really have a problem at first, until this last time.
I recently ordered a handbag from Tradesy that was worth $1100 when I try to contact the seller to find out what my tracking number was and if they were even going to send out the bag I got no response , and when I got in response from them it was a fake story, but funny thing is my bank account surly reflected Tradsey taking out the $1100 payment.
Absolutely fed up with this seller crap fed up tirelessly trying to get the seller to respond to me I decide to contact customer service.
One thing you will learn with this company is that they do not answer their phones hell they don’t even have a phone line, just an email address the you will never get a response ! Ladies please read The Better Business Bureau responses from the other people buying from this app , and I can tell you there are much more frightening stories than mine and if I were you I will run fast and keep whatever money you have in your pocket because this company promotes thieves and liars I will never use Tradesy ever again!

by Nicole_____

I’ve been selling on other online platforms for quite a hike, but decided to give this app a try. I listed several items, and then got my first sale. Yay! My item was a new with tags boutique item that was already almost sold out in my other shops. After I sent the item to the buyer, I ended up receiving notice that the item was being returned due to damage on the item. More specifically, they stated that the Heels on the bottom of the shoes were coming off..? Um ok?? What? No. Not even possible. So, as I’m waiting for the item to be sent back to me, I emailed this app asking questions as to WHY this was happening on an item that was in pristine condition. Nothing. Crickets. No response... I sent another email, and still have yet to hear back. This was over 2 weeks ago, and there is no reason that this company only protects the buyers. What about the sellers??? It seems that they will offer a return on any item for any reason, which is not fair to the seller. We shouldn’t be expected to take returns because of someone having buyers’ remorse. That shouldn’t be our problem. This whole app seems like such a waste. What is the point of being a seller on there if sellers are not even protected? Too much work goes into packaging and shipping and uploading photos, etc. Sellers get no respect on this platform.......

by Erinleaerwin337

Tradesy was great when it first came out. Since then all the things that they offered have gone to the wayside, making this a far inferior sales app. If you are a seller look Elsewhere, they are worse than any other app. They say they take returns so you don’t have too... but they have so many rules and refuse to take darn near everything it’s pointless. Buyers are free to buy, wear, reattach tag (or not) and easily return.. anything under $150(which is more than half their items)... you get screwed with funds deducted from your account and an item back you can no longer sell as new. This is like a free rental app to buyers. And it is hurting sellers. They take forever to pay out... 21 days plus another 10 to transfer the funds... an entire month... eBay is instant! Sales of my expenses luxury items has drastically declined as well. As a seller, I get far more services elsewhere for a far lower fee. Even consigning on the RealReal is better than here now, as they can fetch higher prices.
So sad to see something that was good in the beginning change their policies so much to the point that they are irrelevant to the luxury and designer goods sales market.
Don’t waste the energy listing here.

by Allie7228

this app is absolutely horrible. I have been using similar apps for YEARS , and just recently decided to try this app. For starters, their commission Fee is 19.8% PLUS an additional 2.9% to transfer funds to young bank (roughly 23% ) , but that is not even the worst part, they hold your funds for nearly an entire month (21 days to be exact) even after the buyer has received the item. I made a sale on November 27th, and JUST received my payment today December 22nd !! There customer service department is nonexistent! You can email them until your face turns blue they will not reply , and their phone customer line is open for only 4 hours daily. Even after funds are released they still take another 3-7 BUSINESS days to reach your bank acct . Compared to similar sites this is horrible ! The only semi good thing about the site is they do not issue returns often (for example if the item does not fit the buyer or they no longer want ) they only issue refunds if the item is inauthentic! That can be a good or bad thing depending on if you are buyer or seller !

by Sc05150

I was iffy about this app from the start but had a few transactions that went okay... and then it was all down hill from there. I have to say in my opinion there is little to no seller protection and they make return decisions in completely arbitrary ways and have no communication in their return departments. Seems like they make it up as the go. They hold funds and don’t release them without specific requests and basically you have to watch every single transaction like an absolute hawk to make sure things go the way they are supposed to. Plus the time periods to release money and transfer it is lengthy and makes keeping track of things next to impossible. Additionally, they take a 19.8% commission from you right off the top and it costs another 2.9% transfer fee to get your money out but if you have a return they make you pay back 100% of the purchase price so you lose double the money - which frankly is insane. I have taken all my items down and will not be using it anymore. I would advise you not to risk your money or items by going through this app. Poshmark is a much much much safer bet for all parties - buyers and sellers. Best of luck to you all.

by Jeni0722

I have been using this app for a few years as a seller and as a buyer, but the fees keep rising and now it’s the platform with the highest selling fees that I use. On top of the 20% commission that they already receive off of your sales, you’ll have to pay them 2.9% more when you want to withdraw your own funds. Seriously?

Also recently I’ve been getting a ton of annoying notifications along the lines of “Your $100 off expires now”, which is a complete scam, because when you click into it it’s always like “$100 off when you spend $1000” which is hardly a deal at all. Not to to mention, I’ve turned off all the notifications for Tradesy except for alerts when my items sell, and these notifications keep coming. Please stop!

Update: Will be deleting Tradesy due to the spam notifications. It’s a wonder how Tradesy can have an issue going on for this long, especially with all the commission you guys make off of sellers. Coding is not that difficult and hiring the right people can easily solve this problem.. Surely you guys aren’t lacking in the funds department to have someone address the problem.

by AllieFBaby

I normally don't write bad reviews, but I feel like it's getting out of hand. I have been using this app since about June 2016. From that point til now this app has RAISED its commission TWICE that I have noticed and has lengthened the amount of time until seller received fund. My last sell was Jan 19th which I shipped out same day. Today is February 6th and I still don't have the funds but the customer has had the Christain Louboutin shoes since Jan 22nd. I just don't understand WHY it takes so long to pay out the sellers. this app doesn't realize it's business structure is similar to Uber/Airbnb where it kind of needs its sellers to survive. I also sell on Depop and Poshmark and would recommend both over this app especially when it comes to getting paid. Another thing this app needs to work on is customer service. When you are trying to contact this company be prepared to receive emails filled with the same text in the FAQ section with no attention to your specific needs/account. If this app could lower their commission, fixed customer service, and time until payout I would be more willing to continue to use it. I literally have one thing left that is listed and I REFUSED to add anything else. I will just sell new stuff on Depop or Poshmark.

by Loopypanda

This is not Tradesy it once was for me. In fact, there are some major programming issues that they’re unable to unwilling to address. I’m trying to sell my wardrobe basics that honestly are “high end” to a lot of American households—not everyone can afford J.Crew and Coach. All the marketing emails I get are irrelevant—I don’t buy Louis Vuitton purses at the frequency they are promoted. And the whole concept of “trading in” what I won’t wear to buy what I want is broken if my “under $100” items don’t sell. It wasn’t always like this, once upon a time I had decent sales on this app.
Commission increases may have killed them?
It just feels very scattered. Either be exclusively high end and split off the other “lower end” business (see Grailed for a men’s example), or recognize that people need low cost basics as well. FYI, as of 9/4/19, of the 551,984 active clothing listings, 48% are under $50, 75% are under $100.
I’m also not thrilled with paying a “safe transfer fee” to receive my money to my bank or PayPal. If I’m paying that, I expect a faster transfer.
Finally, buyers can return for any reason. What is preventing them from “borrowing” something for 4 days?? I just had a dress returned with deodorant in the armpits...

by 5ftqueenie

First the good: for creating listings it’s my favorite app. Love the number of pictures, the space allowed for descriptions, super easy and user-friendly process. The bad is bad enough that I don’t list or open Tradesy as often as I could. First: there is an issue/bug with their pricing assessment (“sell faster, sell slower scale). New with box/tags designer items that retail for over $2000 that get a $1-$2 low, high range. Yes, that means this app assesses top “value” as $2. This has happened many times. What’s up with that? You can still list at your own price, but I have a hard time believing this does not effect the algorithm for visibility/staff pics/featured items, etc. It likely is interpreted as price gouging. Next: no feedback for sellers. How can buyers put their trust in me? Third: the interface for seeing your earnings after a sale is terrible. Lastly, this BIG and not necessarily related to Tradesy , but it takes forever to get paid. A month or more. Even when buyers contact me about being in love with their purchase. This is the main reason I don’t list on the site as much as I could. It’s even slower than it was prior to their commission hike that promised to improve seller’s experience. The “transfer fee” adds insult to injury given how long the payments take. I know others have voiced all the same issues, I guess this app doesn’t care enough about their sellers to make some very necessary changes.

by Luvmeirahbug

I love finding designer treasures here and I have found some items I really, really cherish. The payment options are good and I feel confident items are authenticated before listing. I wish there was a way to save my preferred searches or get notified when new listings that match my favorites are created. I have sold just as many items as I have purchased but the lack of having someone to talk to when there is a problem as a seller or as a buyer is beyond me. It takes a day to two to get any help by email and God forbid you need to correspond back and forth by email—your issue will take a week. Extremely subpar especially considering the absolutely ridiculous 19.8% selling fee +2.8% funds transfer fee. As you can imagine, sellers have begun increasing sales prices astronomically to cover the monies they are losing. This used to be my favorite place to buy and sell but now I’m looking for something new.

by Sabs57

First off: I love selling on this app. I’ve been selling a few years on Tradesy . The customers are great and the customer service is superior to all other platforms! However, the fee of a bank transfer (2.9%) on top of the commission fee (19.8%) is excessive and more than most platforms.

Printing/IPad issues: I would love the option of being able to print from my phone or iPad app without having to login into my laptop/PC. I’ve tried several times to make it work - it doesn’t. Printing from browser on IPad - the label is not centered (upper left corner and smaller than the normal size. Further, the only way to withdraw a payout is via laptop/android phone via Tradesy or having to login via browser. You cannot click the down arrow on your sales to show when to expect payout on your iPad.

Payout: waiting 21 days for your payout is just ridiculous! There is absolutely no reason for it. If it is for luxury items, they should offer an authentication concierge for these sellers/buyers. Otherwise, for all other items, the 21 days should not apply. It’s absurd.

by FataMorganNY2017

Besides a hefty fees they charge for selling items they also developed an app that has a built in God complex- it automatically crops out pictures of items I list when there’s no need (pics are standard size). There’s no such issue when I manually upload listings through their website.
PLEASE FIX THIS!!!

Also- when you sell an item you have to wait up to 21 days for them to release your funds. It took over 2 weeks with the first sale I made (from the delivery date) for the funds to be available, and with my second sale it’s been over a week since the item was delivered to a buyer and still no funds are released. In these 21 days of buyer having my item in their possession I have no idea of what they are doing with it (wear it out for an event, do photo shoots with it).
Btw- Poshmark gives a buyer 2 days (from the delivery date) to accept the item and after 2 days automatically releases the funds to the seller- which is a reasonable policy to both the buyer and a seller.

by Nella NM

It’s a bit of a love and hate relationship with this app... as a buyer, I enjoy the sales and ease of use (as well as authenticity and returns guarantee) of the this app app.

But as a seller, the commission feels are much higher than other consignment apps (they had raised their fees twice since I first joined), and they also charge a transfer fee (regardless of transfer method, including those that should be free). It was also really difficult to get in touch with a customer representative. Maybe it was just that one time, but when I did get in touch with someone, the representative was extremely rude about a potential sale- the buyer and I had both agreed on a price, but I was unable to change the price on an item due to some technical difficulty on Tradesy . After a full week of communication, the representative finally responded (very rudely) that she’s only helping me because the buyer had requested help, not because I had requested help. I had since removed all my listings on that platform.

by OnePetunias

I’ve been a big fan of this app for years and still continue to love the site. I’m mainly a seller and although I don’t do as high of a sales volume on here as I do other places, this app has been a trustworthy, reliable place to sell my unused wardrobe items. I’ve sold thousands of dollars worth of merchandise over be last several years and I’ve overall enjoyed my this app experience.

The reason for three stars have been the marketing notifications that I’ve been getting. I have all of the notification settings turned off aside from getting messages from buyers but still continue to receive marketing material in the form of notifications. It feels icky and when they pop up I get super frustrated thinking it’s something bag actually needs my attention. this app has helped me declutter my life and closet but the notifications are having the opposite effect and are adding clutter to my digital life. Not conducive with a digital detox.

Also I have to voice my disapproval of the fee changes. The 20% doesn’t bother me and seems to be pretty standard. It’s the 2.9% fee on top of it that doesn’t sit well. Lump it in with the 20% and I’m fine with it. I understand it’s purpose as a part of your business model to incentivize buyers but it doesn’t work for someone who just wants to minimize their life and use their earnings elsewhere.

by Pina Records

I’m a newbie in this re-saling thing. What I totally love about Tradesy is that when you sale an item you are not getting it back just because it didnt fit or the buyer just didn’t want it anymore. As long as you are selling an item as described and %100 authentic you won’t be expecting any returns because this app will sell it for you. It is so simple to list an item and the shipping options are just perfect.
Now what I’m not happy about is the commission fee they charge. I have read several reviews and every seller is upset about this super high rate. %19.2 is not inly high but pretty unfair, and after dealing with this fee you have to pay and extra %2.8 for transferring your earning into your account. I know this app does the work and it works like a charm but considering the millions of dollars WE CONTRIBUTE to produce I SERIOUSLY recommend you to give it a serious thought about lowering this rates. You are loosing valuable sellers and It’s not like Tradesy does everything to justify that %20

LOWER YOUR COMMISSION RATE AND NAKE TRANSFER COMPLETELY FREE.
Ps: like I said I’m new in this while thing but have already sold $10k in premium designer things. However I’m seriously consider using another platform if you guys keep the high rates.

by Jnew36

I enjoy selling on Tradesy , the only two challenges is the extreme length of time between selling an item for funds being released then the length of actually receiving the funds. I only list 25% of my items on Tradesy due to the extreme length of time before receiving the funds, I can’t get other sellers to start using Tradesy due to my experience. Once a seller receives an item, after a few days they know if they would like to keep the item or return the item. I appreciate protecting the buyers but not sure it’s worth sacrificing at the sellers expense. The other issue is the fees, it’s more expensive to sell on Tradesy compared to every other seller app, it’s a double hit to earn less plus wait weeks to receive your funds (in my case I’ve yet received the funds within the timeline listed on the payout, I always have to send a message to get my funds released).

by ChristieKay143

I’m new to this site. So I’m not sure how much my review means yet. But… so far I can’t tell you how pleased I am with the customer service. It’s been beyond what I’ve expected. These are relatively big purchases and my first purchase on here…. I made accidentally. Thinking I was buying one thing but I purchased the same exact thing from a different person. Anyway… I’m leaving on vacation and my original purchase wouldn’t have made it on time. This site allowed me to make adjustments to my purchase and re-issued my initial coupon! It really meant a lot to me. I can’t wait to get the two items that I purchased. It’s exciting because these are things I want it for a very long time… I just haven’t been able to afford brand new. Finding this website has been extremely exciting.

by Bey Hive

I bought a high price item from tradsey and the stitching had come undone the pics that the seller had posted were screen shots most likely from where they had purchased. this app did not contact me and sent them back to me the buyer and said this does not match the pictures she had posted. I had taken pics of the item received within half hr of receiving them time stamped. Then i spoke with customer care and hes asked me to list them again on their site . They not only take a huge chunk of your earnings but also dont pay you for over a month this will be the last time i use this site, the item i bought was over $500 this is not acceptable.

by A__________

On top of taking ~20% commission and then an extra ~3% to transfer to PayPal, it just takes way too long to receive the funds. Up to 21 days to your this app account and then another 7 days to your PayPal. (Ps, they responded saying it’s usually shorter, but it NEVER has been. It’s practically a month from when an item is sold to receiving the money, which is ridiculous).

They also one time returned at item to me for not explaining every little detail of minor wear in writing (although I had checked off the minor wear description AND wrote a general description). Not to mention that the pictures showed EVERYTHING. Shouldn’t that be enough? ABSURD. They just don’t want to have to pay you themselves so they’ll find an excuse not to. I’m also 100% sure that the buyer caused extra wear to the item to be able to return it for whatever reason. But it’s not worth the battle because I realized I was devaluing the item too much and ended up wanting the keep it for myself anyway. But for others, BEWARE. Take proper precautions by taking a video before shipping it in good lighting and capturing every single angle

by Chrissyrds

The Pros for using this app is that listing an item is pretty fast and effortless. They have a great response time if you have an issue. You also don’t have to worry about dealing with returns as this app accepts all returns and as long as the item was as described, you get to keep the money that the item sold for. this app will resell the item on its own.

The Cons for selling on this app and using Tradesy is that if you have your notifications turned on, you will get too many marketing notifications throughout the day. The seller fees are also exuberantly high with no explanation as the selling fee is 19.2% on this app while it is only 10% on eBay. this app also charges sellers a 2.8% transfer fee which should be free considering that they are already getting 19.2% commission. The worst part about using this app to sell your item is that it takes forever to get paid. If you have a good reputation selling on eBay, your funds are available immediately for use. Not on this app. It can take 3 weeks to get your money and there really is no justification for this. They should have a buyers review or rating system like all of the other selling apps and if the buyer is happy with their purchase, your funds should be released immediately. A few years back they would release your funds within 3 days after the buyer received the item. Now it is 3 weeks which is not at all fair to the seller.