Contact Tradesy Support

by Smity82

How does this business has almost a 5 star rating when almost all of the reviews are 1 star!! Something to ponder. First of all this company has no way of reaching a customer service rep via phone. The only way to contact them is via email. I purchased to expensive prices of jewelry on the same day the order was placed I messaged the sellers to ask them to cancel the ordered due to misreading the description of the pieces and discovering they were not the pieces that I wanted. I have messages the sellers at least 3 times and have never heard from either seller. Then after reading Tradesy policies further the seller have to respond whether the item is still available for sale. Tradesy doesn’t even have possession of the items they are selling and don’t know if they are still available yet they already charged my credit card the whole amount. Unlike The Real Real their competitors who have possession of the items and know they are in stock when you buy them and also allow you to return the merchandise for a full refund where as Tradesy will only give you store credit. After I spend my store crosier I will NEVER do business with them again!!! And I would strongly advise buyer beware. Check out The Real Real before you spend your hard earned money with a company that is working with an antiquated business model.

by Nicole_____

I’ve been selling on other online platforms for quite a hike, but decided to give Tradesy a try. I listed several items, and then got my first sale. Yay! My item was a new with tags boutique item that was already almost sold out in my other shops. After I sent the item to the buyer, I ended up receiving notice that the item was being returned due to damage on the item. More specifically, they stated that the Heels on the bottom of the shoes were coming off..? Um ok?? What? No. Not even possible. So, as I’m waiting for the item to be sent back to me, I emailed Tradesy asking questions as to WHY this was happening on an item that was in pristine condition. Nothing. Crickets. No response... I sent another email, and still have yet to hear back. This was over 2 weeks ago, and there is no reason that this company only protects the buyers. What about the sellers??? It seems that they will offer a return on any item for any reason, which is not fair to the seller. We shouldn’t be expected to take returns because of someone having buyers’ remorse. That shouldn’t be our problem. This whole app seems like such a waste. What is the point of being a seller on there if sellers are not even protected? Too much work goes into packaging and shipping and uploading photos, etc. Sellers get no respect on this platform.......

by Erinleaerwin337

This app was great when it first came out. Since then all the things that they offered have gone to the wayside, making this a far inferior sales app. If you are a seller look Elsewhere, they are worse than any other app. They say they take returns so you don’t have too... but they have so many rules and refuse to take darn near everything it’s pointless. Buyers are free to buy, wear, reattach tag (or not) and easily return.. anything under $150(which is more than half their items)... you get screwed with funds deducted from your account and an item back you can no longer sell as new. This is like a free rental app to buyers. And it is hurting sellers. They take forever to pay out... 21 days plus another 10 to transfer the funds... an entire month... eBay is instant! Sales of my expenses luxury items has drastically declined as well. As a seller, I get far more services elsewhere for a far lower fee. Even consigning on the RealReal is better than here now, as they can fetch higher prices.
So sad to see something that was good in the beginning change their policies so much to the point that they are irrelevant to the luxury and designer goods sales market.
Don’t waste the energy listing here.