Blackboard Collaborate app not working? crashes or has problems?

Blackboard Collaborate Status

Last Updated on 2017-09-08 by Blackboard Collaborate Inc.

I have a problem with Blackboard Collaborate

Are you having issues? Select the issue you are having below and provide feedback to Blackboard Collaborate.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Blackboard Collaborate™ Mobile? Report Issue

Common Blackboard Collaborate Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Blackboard Collaborate app on iOS and Android devices. Solve all Blackboard Collaborate app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Blackboard Collaborate iPhone Issues and Solutions

Blackboard Collaborate iOS app crashes, not working, errors
Blackboard Collaborate iOS app network issues
Blackboard Collaborate on iOS has black/white screen

Blackboard Collaborate Android App Issues and Solutions

Blackboard Collaborate has errors/crashing/not working
Blackboard Collaborate server network connectivity issues
Blackboard Collaborate has black screen

Blackboard Collaborate iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Blackboard Collaborate app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Blackboard Collaborate app crashes or not working on Iphone (iOS):

Close and restart the Blackboard Collaborate app on iPhone
Update Blackboard Collaborate app to the Latest Version for iOS
Uninstall and reinstall Blackboard Collaborate iPhone app
Update your iPhone to the latest iOS version

Fix Blackboard Collaborate on iPhone unable to connect to server/internet connection issues::

To resolve Blackboard Collaborate network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Blackboard Collaborate black/white screen (blank screen) on iPhone:

Follow the Blackboard Collaborate iOS app troubleshooting guide Here →

Blackboard Collaborate Android App Issues and Solutions

Fix Blackboard Collaborate not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Blackboard Collaborate app issues:

Force Stop the Blackboard Collaborate App
1. On android, goto "Settings" » click Blackboard Collaborate app. » click "Force Stop".

Update Blackboard Collaborate to the latest version on PlayStore

Clear Blackboard Collaborate App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Blackboard Collaborate app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Blackboard Collaborate.

Fix Blackboard Collaborate unable to contact server/ Blackboard Collaborate internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Blackboard Collaborate » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Blackboard Collaborate » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Blackboard Collaborate on android.

Solve Blackboard Collaborate black/white screens issue on Android:

Follow the Blackboard Collaborate android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Blackboard Collaborate Inc., developers of Blackboard Collaborate.

About this app

With Blackboard Collaborate Mobile, participants can join a live web conference for online classes, meetings, one-on-one tutoring, group projects, office hours, and much more. • View web tour and multimedia content presented by the moderator. To attend sessions via Blackboard Collaborate Mobile, your institution must have a hosted enterprise Blackboard Collaborate web conferencing license version 12 or higher. To find out if Blackboard Collaborate Mobile is available at your institution check in with your helpdesk or IT department. With Blackboard Collaborate Mobile, you can join web conferencing sessions right from your iPhone or iPad. Blackboard Collaborate™ Mobile – Collaborate on your mobile device! If your institution uses the new Ultra experience of Collaborate, use the Blackboard app. IMPORTANT: Use BlackboardCollaborate with the Original experience of Collaborate. NOTE: BlackboardCollaborate must be enabled by your institution to function and is free for you to download. If you aren’t sure which app to use, ask your moderator or institution administrator. Now engaging and convenient access to your web conferencing sessions can be as mobile as you are.