Contact Entergy Support

by DarthMcChicken

So turns out this company has been putting ghost charges on peoples bills in Lou of anywhere from 60 to a couple hundred dollars and basically demands that they pay them the money or they get their power shut off. I’ve been going around with them and they have refused to respond to me in anyway, they have blocked my emails. They do give me phone calls whenever the city of New Orleans basically forces them to but they block their numbers so if I missed the call I can’t respond. I’ve got a State investigation going on on my account right now because are threatening to turn off my power on Monday if I don’t pay them an extra hundred dollars that is not even on my bill. I am being blackmail and extorted I have been forced to open an investigation with the city of Louisiana. I’ve also been forced to report them to the FBI and the IRS because if the money is not being recorded then that means this is massive tax fraud. They are basically holding the city of New Orleans hostage and threatening low income families with cutting their power if they don’t pay Entergy whatever money they demand. This is an extortion ring posing as a corporation.

by N Ponmile

They just keep charging what I don’t use every month. They will say they’re sending someone to check my meter. I never see anyone comes in to check it. Also when I call to complain their representative always speak rudely, no customer etiquette at all from them. I don’t understand maybe that’s the way their trained. My experience with Entergy since have been with them is POOR!!! If there is different electricity in New Orleans I would have switch to them. Rude customer service, poor Entergy electricity charges. I am so frustrated with their service. Safe yourself stress, if you know any other company go with them.

by Tranclan

It’s amazingly difficult to update one’s own contact info on either the app or the website. The app gives errors about having an invalid address when using a suite # for the mailing address (states “invalid address”) and it forces a user to input 2 phone numbers even if you only have one. Otherwise you get an incorrect error pop up stating “phone numbers must be in valid 10 digit formats”. I’ve tried on both the app and website but the website isn’t any better so good luck to all on accomplishing small but important details.