Entergy app provides a quick, easy bill payment method, view outages and
usage. Entergy’s mobile app offers customers a quick and easy way to manage
their accounts. After viewing account balance and due date, customers can pay
with a single swipe. Customers can also enroll in PaperFREE...
Good for paying bill but not much else
Greetings, For the most part, my use case is just for checking my bill on the go, as well as looking up usage statistics when I am away from my computer. That being said, I have had no issues with paying my bill through the app (its almost the same process as through the website), but the most frustrating aspect of this app is the lack of TouchID/FaceID authentication to securely logon quickly and easily. Since I use an offline password manager across my devices, this becomes a pain since I have to go into my password manager app, authenticate to the password manager via Two-Factor Authentication, copy my password for my Entergy account, go into the Entergy app, enter my credentials, and then once I am authenticated I can view my account. For me, this is the most tedious part of using this app and is long overdue for product improvement. Please look into implementing TouchID/FaceID in the app. Thank you.
Payment option is fixed
After the 5th time of downloading this app, I am now able to pay my bill through it. This was the main issue with the app for YEARS. Sad it took this long to fix but it works fine now. I paid through e-check so if there are any issues with others accounts, try that instead of a CC or debit card
Using for April 2020 Outage
I downloaded the app so I could view outages in my area and find out when service would be restored. The person running their Facebook account points commenters to the app instead of answering questions, to the which the answer is the same “we don’t know”. The app often crashes. It’s weird to navigate (for the outage maps). And you have to type in your location EVERY TIME you want to view the map.
Useful but need to be better
This app was recently changed and it forced me to create a new account. I absolutely despise that because it is a waste of my time. You already steal ridiculous amounts of money from me for overpriced electricity and now you’re stealing my time. This is the problem with a monopoly. Also, the outage map is OFTEN unavailable. It always says that Entergy is “performing maintenance.” If Entergy performed that much maintenance, the app should work. Further, they should spend more time and money upgrading the power grid, instead of tinkering with an app.
I'm not sure if all the other reviews were maybe before an update was pushed out? I just downloaded it and it's works perfectly for me, I also paid my bill with no issues at all. Very well laid out imo. Great job Entergy and thanks for restoring my power really fast after the great flood in Baton Rouge Louisiana!
Overpriced and Undervalued
Seeing as I live in a township that has actually contracted with Entergy, effectively thwarting capitalism and competitive rates, I am forced to abide with this company. However, the application as well as site has “updated” recently, making it virtually impossible to pay a bill. The links lead no where or to a loop right back where you started. Want to set up new service? Sorry, that link is dead too. For the money you extort, you would think Entergy would provide a viable way to collect their fees. Useless.
Trying to pay my bill with this app, which I thought was suppose to be convenient, but instead it’s causing more problems. Prompted to repetitive sign in pages, and agreement sign in’s, is super agitating. Not sure how big the developer team is for Entergy, but, having a fully, functioning app to pay our energy bill and maneuver through the app without any issues is a reason worth the money so, please, either pack your team with a more minds or or invest in the best. This is a headache.
This app is crap
Got the following when I tried to view my bill. No idea what it means. I guess we’re not allowed to see our bill now. What a joke of an app. To protect all customers from excessive usage and Denial of Service attacks, we limit the number of long-running requests that are processed at the same time by an organization. Your request has been denied because this limit has been exceeded by your organization. Please try your request again later.
I’m not sure what happened to this app but it is horrible. The last time I had their service, it was actually useful for paying bills and the other capabilities it had. Not the best, yet it was actually useful. Can’t do anything really on this app. Directs you to the website, which is also in my experience useless. I’m not able to do anything I need to with this company if it isn’t by phone (after waiting on hold for 45 minutes -1 hour).
This app blows 😡
After 10 or so clicks and punching in all your card info every time you still get to a page that states “Sorry but this page is not supported at this time.” Then you still have to go through the whole thing all over again in the web page. With another 20 some odd clicks and info. Get your stuff together entergy. Your the reason my password is “Imissdemco”!!!! 3 clicks and your Bill was paid with the demco app.
Is anyone at Entergy paying attention?
This "app" is part of the public face of your company. These problems have been ongoing for many months -- so how long would it take for management to respond if the front doors of your corporate headquarters were jammed shut or if your corner office toilets weren't working? Obviously the person(s) in charge of this aspect of your company have quite a bit of leverage with top management or they would have been fired months ago.
After creating a new account, it keeps bringing up my old one after we have moved and started a new service. I set up a new service a month ago with the new address and my phone number. Now it doesn’t even exist...or it is not allowing me to request access on myEntergy account. Either way... The app designer and web developer should be fired. It shouldn’t be this hard to log into a new account.
I read the poor reviews from others but haven't seen any of those issues. The app has worked flawlessly for me from the beginning.
What’s the point?
Ok. I can pay my bill, view outages, blah, blah, blah. I love those abilities but I can also do all of that on the website. Whats the point of having an app if I have to sign in every time? I could just go to the website and sign in. Please consider an automatic sign in after the initial sign in. It would make the app worthy of 5 stars!
I've never been able to pay my bill or move my service through the app. I give them the benefit of the doubt every time and try it but the problems are never fixed. You'd think that your energy supplier would have a better working app for their customers. But what do they care? Where else will you buy energy from? Don't waste your time on this garbage.
Yes. Entergy is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 119 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.2/5 . Justuseapp Safety Score for Entergy Is 24.0/100.
Yes. Entergy is legit, but not 100% legit to us. This conclusion was arrived at by running over 119 Entergy User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Entergy Is 24.0/100.
Entergy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Nov 28 2020
Since that new 2020 update it not letting me log into my account or anything wtf
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