ALE IP Desktop Softphone app not working? crashes or has problems?

ALE IP Desktop Softphone Status

Last Updated on 2018-11-14 by ALE International

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Common ALE IP Desktop Softphone Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ALE IP Desktop Softphone app on iOS and Android devices. Solve all ALE IP Desktop Softphone app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ALE IP Desktop Softphone iPhone Issues and Solutions

ALE IP Desktop Softphone iOS app crashes, not working, errors
ALE IP Desktop Softphone iOS app network issues
ALE IP Desktop Softphone on iOS has black/white screen

ALE IP Desktop Softphone Android App Issues and Solutions

ALE IP Desktop Softphone has errors/crashing/not working
ALE IP Desktop Softphone server network connectivity issues
ALE IP Desktop Softphone has black screen

ALE IP Desktop Softphone iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ALE IP Desktop Softphone app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ALE IP Desktop Softphone app crashes or not working on Iphone (iOS):

Close and restart the ALE IP Desktop Softphone app on iPhone
Update ALE IP Desktop Softphone app to the Latest Version for iOS
Uninstall and reinstall ALE IP Desktop Softphone iPhone app
Update your iPhone to the latest iOS version

Fix ALE IP Desktop Softphone on iPhone unable to connect to server/internet connection issues::

To resolve ALE IP Desktop Softphone network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ALE IP Desktop Softphone black/white screen (blank screen) on iPhone:

Follow the ALE IP Desktop Softphone iOS app troubleshooting guide Here →

ALE IP Desktop Softphone Android App Issues and Solutions

Fix ALE IP Desktop Softphone not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ALE IP Desktop Softphone app issues:

Force Stop the ALE IP Desktop Softphone App
1. On android, goto "Settings" » click ALE IP Desktop Softphone app. » click "Force Stop".

Update ALE IP Desktop Softphone to the latest version on PlayStore

Clear ALE IP Desktop Softphone App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ALE IP Desktop Softphone app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ALE IP Desktop Softphone.

Fix ALE IP Desktop Softphone unable to contact server/ ALE IP Desktop Softphone internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ALE IP Desktop Softphone » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ALE IP Desktop Softphone » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ALE IP Desktop Softphone on android.

Solve ALE IP Desktop Softphone black/white screens issue on Android:

Follow the ALE IP Desktop Softphone android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ALE International, developers of ALE IP Desktop Softphone.

About this app

Installed on iPad, iPhone or iPod touch, this application offers business voice communications to on-site and remote workers through an emulation of the Alcatel-Lucent 8068 Premium Desk Phone. * Applications settings menu: English, French, Spanish, Italian, German and Arabic are supported. - IP Desktop Softphone license per user required on the Alcatel-Lucent OmniPCX Enterprise. Please contact your Alcatel-Lucent Business Partner to get these licenses. - Requirement: OS iOS 7. 1 to 10.