ComEd’s free app allows you to easily access your account information on the
go. The app makes it simple to manage more than one account at a time and is
available to both residential and business customers on your smartphone or
tablet. You can report your outage and stay up-to-date on t...
Pretty screenshots; misses in functionality
Where do I begin? - login requires me to set up an account via their web site first (by validating me using my phone number and account number, which I could just give the app to log in, but nope!) - payment options are arcane and limited to me entering a credit card IN THEIR APP or giving them my bank info. - payment options can’t see stored cards in my phone’s Wallet - payment options do NOT include ApplePay ... and the worst of all... - The app tells you payment due on the main screen and has a “make a payment” slider, but when you use that slider, it instantly thanks you for making a payment! There’s no interstitial screen giving options, there’s no preview/confirm... just instantly over. - Using the app to make a payment (even the above payment without any breakdown) incurs a "convince fee" to pay them. A fee to make a payment!! Seriously, it's 2020 and they're still passing along processing fees instead of just understanding it as a cost of doing business? Even via their own app???? Come on ComEd. When I saw you had an app I suddenly had high hopes that some part of your organization had figured some things out. I guess not.
Where’d the useful Info go
I use the app to track where my total Bill is trending to. The latest version appears to have dropped the simple ability to get an estimate of the bill trend. I see a graph but have to total up each day in my head to figure out the estimate. Overall Finding little use of the latest version. Update for developer — followed your steps. Still nothing useful. I see my current bill. I see what my bill was the past two months. I see in kWh, not in $ what my current usage is. I do not see anything that indicates what my bill $ is trending to.
View my usage details
This section used to show the consumption/cost for a specific day and also trend for the current billing cycle. I don’t see this anymore. Can see data only till May 28th. Has something changed in the latest version or is there a setting that I need to do to pull the data ?
Stop screwing your customers
You are a horrible company for charging your regular customers a fee for using a credit card. Absolute worthless app if you’re going to charge people for using it. I pay all my bills online and usually it is a very convenient way to make a payment. However, you’ve made it not so convenient. Please do yourself a favor and learn from other companies how to treat your regular customers fairly and not have to charge them for paying online. Your scam every customer for $1.75... hope you’re happy and satisfied raking in all that money for ripping off your regular everyday so-called customers.. Worthless!!!
Functional but confusing
I use the app primarily for paying my bill, but that’s the part of it I like the least. The only confirmation my payment was accepted was a brief green check on the screen. When I looked at my activity, I couldn’t tell if my payment was submitted. I went to the payment area again, confirmed it for today’s date, but was then given an error message saying this was a duplicate payment. Unwieldy, to say the least.
It is clear and user friendly! It really helps me manage my electric account in an organized way. I like the set up of the user face. And I like the management options, such as cost alerts and thresholds, payment alerts, and reminders. You can receive any of these through text, email or push reminders. It’s great.
Last month I left a poor review because the app wasn’t letting me log in, but the website did just fine. But now, after the update, it works great for bill pay. It’s so easy once you set up a default payment account. I haven’t tested the rest of the app though.
I just put solar on my home. I am trying to see how ComEd tracks my production. I try to see usage breakdown and the app keeps crashing. Very annoying. UPDATE- Well after waiting for a couple of days the app started working correctly and is giving me everything I need to track my solar credits now. Great app.
Stop changing things
Why am I not getting a confirmation number ... Why do you people always have to change the process, if it’s not broke, don’t fix it !! I don’t have time to waste on learning how to navigate yet another completely restructured Pymnt process !! And then you charge US a fee !!
Can’t see Activity tab info
For the past few billing cycles, I have been unable to view anything under the Activity tab on the app. It is very frustrating when trying to edit or delete a payment. When will this be fixed?
Fix log in screen
The login screen doesn't work it out continually S you to go to your desktop to lock register I have registered and it still says I need to register this is ridiculous when you need to get something done with her mad you are at the mercy of a phone call I thought this app was supposed to be helpful not in hindrance
Good, and added features would make it great
Love the app and easy access to information, especially hourly rates. What would be great is to have more real time energy usage throughout the billing cycle to help gauge usage. Another nice to have would be more customization of the widgets on the app. What I mean is the ability to choose what data “pod” appears for my personalized setting. Now, this customization is limited.
Hard to set up and hard to make payments
After long setup with lots of security questions, once I started to make a payment with credit card I discovered few for using card. There was no way to go back and use a bank account. App kept defaulting to card as only payment option. Even after leaving app, returned to app and it uses card as only payment option. Couldn’t even change card.
ComEd. Is. Alright!
ComEd, Thanks for making paying bills and reviewing energy bills easy. I’ve had only 5 power outages with you since 2016, not to bad. however, with the help form the app plus customer care I was advised too the minutes on error completion in field ( it never took to long). Good job! Thank you,
Right at your fingertips
It’s a hassle to get someone on the phone. It’s great to be able to see and manage your own account. Which ComEd app provides. It’s a very nice site. User friendly. Everything is detailed. And right at your fingertip. I like to manage my own stuff ComEd makes it easy.
No. ComEd - An Exelon Company does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 81,620 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for ComEd - An Exelon Company Is 14.1/100.
No. ComEd - An Exelon Company does not seem legit based on our analysis. This conclusion was arrived at by running over 81,620 ComEd - An Exelon Company User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ComEd - An Exelon Company Is 14.1/100.
ComEd - An Exelon Company works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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