ComEd - An Exelon Company Reviews

Why make future-scheduling payments the default option? Every other app or electronic bill payment option with any other company sets the current day or next day as the default date when making a payment. This inconsistency with the norm makes no sense. When I use other apps or online bill payments, I don’t have to take extra steps unless I want to defer my payment to a future date. Here, when I just want to pay my bill now, I have to take extra steps to change the date to now.
Also, if there is an issue with the payment method (such as the wrong card expiration date in my case), you are not informed that it is declined right away. You receive a confirmation number as if it has been successfully processed, and have to follow up later to confirm if it went through.
The whole point of ComEd is to make it convenient to review and pay your bill quickly. By today’s standards, ComEd does not yet fully achieve that goal.

My this app Smart Meter is a Dumb Meter in my opinion. Why? My Furnace needs two Legs of 110 to supply 220 to operate my Furnace. But my this app Smart Meter can only detect a Full Outage of 220, both 110 Legs. How many times do we lose just one Leg of 110? Well it happens more than you would want. It happened to my neighbor and me and this app checked both Smart Meters and Said their was NO Outage at either of our homes. But when it is zero degrees out side, only half your house has Lights on, Furnace won’t start, IS ComEd GOING TO WAKE UP this app and tell them I really have a Partial Outage? This is 2022 and I would Love a Real Intelligent Power Meter and APP to Alert Me and this app about ALL Types of Outages (Partial and Full)!
Can you do that this Year this app????????

That is what I want for Christmas 2022 from this app! And yes I am a Stock Holder too!
I hope I don’t have to attend a Stock Holder’s Meeting to get this fixed!

Completely useless bloatware signed me out and won’t let me back on; had to use a COMPLETELY DIFFERENT PLATFORM to get my account updated and ComEd itself still doesn’t cooperate. It’s literally like one of those “keep an idiot busy” jokes. “Sign In” … okay … “an error occurred and we couldn’t process your request. Change your password, that might help” … okay … “Bad request” and then get the job done by again: CHANGING PLATFORMS. It seems like a stupid business practice to me to chase users off to competitors for basic functionality (I’m just pontificating, I know what they’re really trying to hold on to behind the scenes) but I’m not some genius Corporate Boardroom suit, I’m just some idiot salesperson who has to rely on his wits to make dollars - I’m sure it’s making sense to somebody somewhere, though.

Get it together.

Nice app but has a few shortcomings. It does not show real time pricing. A table shows prices for previous hours which does me no good. Also, an alarm notification is sent but only when prices are exorbitantly high. It would be better if I can set the threshold.

During times where storms are happening, ComEd interface changes to one where you can notify this app of an outage but all other functionality in normal app is disabled.

ComEd does what it is supposed to. I can see how much my bill is quickly and track the hourly pricing. People are complaining about the convenience fee. So don’t pay thru ComEd ! It not a hidden fee. I pay thru my bank and there is no fee. Stop complaining and figure out another way to pay the bill.
The hourly pricing has been great. Definitely worth it that other companies don’t offer. Thank you this app.

I use ComEd to track where my total
Bill is trending to. The latest version appears to have dropped the simple ability to get an estimate of the bill trend. I see a graph but have to total up each day in my head to figure out the estimate. Overall
Finding little use of the latest version.

Update for developer — followed your steps. Still nothing useful. I see my current bill. I see what my bill was the past two months. I see in kWh, not in $ what my current usage is. I do not see anything that indicates what my bill $ is trending to.

I strongly dislike how this app’s billing is applied to my account. Every month I basically send an overpayment (don’t ask, but I do) and every month my balance is 0! Okay great, but IF I HAVE A CREDIT ON MY BILL WHY IS MY BALANCE ALWAYS ZERO?! I hate guessing how much my bill would be, like any utility user. But if I have a credit, reflect it! So when the next bill comes I can pay the exact amount. Why am I responsible to go line by line to determine how much I of a credit I have on my bill? I shouldn’t have to do your account jobs for you all. Please have a reflective balance on the Home Screen! Not just zero or “no payment due” ... thank you!

It would be nice if the mobile app lets you know when the site is down instead of giving a message that my email and or password do not match. Very frustrating. Had to call customer service and get through the annoying options to finally speak with someone who told me that the site was down. Please fix this extremely annoying feature. The rest of the application seems to work well if it not down and customers are informed. Thank you for your time and consideration. I expect more from your coding and engineering department. Thank you. Jackrabbit.

I’m on the hourly billing plan so I need to defer usage of major appliances, charging my electric vehicle, etc. to non-peak hours in order to lower my bill. I check the hourly rate feature almost every day. Well, we did have a big storm 6 days ago and ComEd is still in “Storm Mode!” In this mode, there’s no way to check hourly billing rates! I could see moving it into a submenu or something but it’s just completely gone. It’s unreasonable to cut people off from this feature during Storm Mode for a whole week, especially when the storm didn’t even impact my service. PLEASE FIX THIS! Thanks.

Each time I try to sign into ComEd it wants to go to the website to sign in so they can share info???? What is that all about??? If I wanted to log into the website then I'd be on my desktop at home! An app on my phone should be simple, not jumping through hoops just to log on! And what exactly are they sharing? It's one account I have I don't need both the website and ComEd having to share things at the same time! If I log into either one the I do should be taken from the same account either way! ComEd is a PITA if it's going to continue going this route.

You are a horrible company for charging your regular customers a fee for using a credit card. Absolute worthless app if you’re going to charge people for using it. I pay all my bills online and usually it is a very convenient way to make a payment. However, you’ve made it not so convenient. Please do yourself a favor and learn from other companies how to treat your regular customers fairly and not have to charge them for paying online. Your scam every customer for $1.75... hope you’re happy and satisfied raking in all that money for ripping off your regular everyday so-called customers.. Worthless!!!

2/22 I couldn’t login suddenly. On the website either. Whatever they did to update their branding really messed up everything.

Edit: updated my phone to the latest as auto update hadn’t installed it. That was the issue all along! Try that if you’re having login troubles. Otherwise very good easy to use app. Simple and streamlined. Clear and concise.

I like the use of ComEd and the information that it provides.
I enjoyed the advance notices & the ability to track pass information on my account. Along with the ability to pay 24/7. Being a senior and not text savvy, I do not find ComEd intimidating at all. It’s a great tool to make use of.

Michael. W
Aurora,IL.

I use ComEd primarily for paying my bill, but that’s the part of it I like the least. The only confirmation my payment was accepted was a brief green check on the screen. When I looked at my activity, I couldn’t tell if my payment was submitted. I went to the payment area again, confirmed it for today’s date, but was then given an error message saying this was a duplicate payment. Unwieldy, to say the least.

I consistently make payment through ComEd , I receive a confirmation email that the payment has been successful and then see a past due bill on this app. The payments don’t get taken, there is money in my account. What on earth is the problem? Worse app ever! Don’t make payment online an option if it won’t work!!! I’ve had my bank accounts and credit cards for over 20 years, I pay my bills consistently and on time. Please fix your issue!!!!!

I have a smart meter, that can detect a loss of power, since January 2015. There is a need for an enhancement to the this app app to send a push notification and/or text message and/or email when the smart meter immediately detects a loss of power. This can be very important when away from home and with others having medical devices. Outage reports, which come sometime after the outage, stating when the service will be restored are too late.

App is broken, and crashes during start up. Website gives an error when trying to login. This has been happening longer than a week. Reinstalled app, still doesn’t work.

How do you expect me to pay my bill when I can’t even access your site? It’s 2021, and if you still haven’t figured out how to make a basic phone app as one of the largest energy companies in America, then pathetic would be an understatement.

The worst part is, they are the only choice, unless you can afford to go solar.

This section used to show the consumption/cost for a specific day and also trend for the current billing cycle. I don’t see this anymore. Can see data only till May 28th. Has something changed in the latest version or is there a setting that I need to do to pull the data ?

It is clear and user friendly! It really helps me manage my electric account in an organized way. I like the set up of the user face. And I like the management options, such as cost alerts and thresholds, payment alerts, and reminders. You can receive any of these through text, email or push reminders. It’s great.

Would like to see payment activity instantly online. I was making a payment I don’t see my confirmation not sure if went through very frustrating. How I have to call customer service. So History/Current payment activity would be greatly appreciated.
Thank you

Where do I begin?
- login requires me to set up an account via their web site first (by validating me using my phone number and account number, which I could just give ComEd to log in, but nope!)
- payment options are arcane and limited to me entering a credit card IN THEIR APP or giving them my bank info.
- payment options can’t see stored cards in my phone’s Wallet
- payment options do NOT include ApplePay
... and the worst of all...

- ComEd tells you payment due on the main screen and has a “make a payment” slider, but when you use that slider, it instantly thanks you for making a payment! There’s no interstitial screen giving options, there’s no preview/confirm... just instantly over.
- Using ComEd to make a payment (even the above payment without any breakdown) incurs a "convince fee" to pay them. A fee to make a payment!! Seriously, it's 2020 and they're still passing along processing fees instead of just understanding it as a cost of doing business? Even via their own app????

Come on this app. When I saw you had an app I suddenly had high hopes that some part of your organization had figured some things out. I guess not.

Last month I left a poor review because ComEd wasn’t letting me log in, but the website did just fine. But now, after the update, it works great for bill pay. It’s so easy once you set up a default payment account. I haven’t tested the rest of ComEd though.

I just put solar on my home. I am trying to see how this app tracks my production. I try to see usage breakdown and ComEd keeps crashing. Very annoying.
UPDATE- Well after waiting for a couple of days ComEd started working correctly and is giving me everything I need to track my solar credits now. Great app.

Why am I not getting a confirmation number ... Why do you people always have to change the process, if it’s not broke, don’t fix it !! I don’t have time to waste on learning how to navigate yet another completely restructured Pymnt process !! And then you charge US a fee !!

For the past few billing cycles, I have been unable to view anything under the Activity tab on ComEd . It is very frustrating when trying to edit or delete a payment. When will this be fixed?

The login screen doesn't work it out continually S you to go to your desktop to lock register I have registered and it still says I need to register this is ridiculous when you need to get something done with her mad you are at the mercy of a phone call I thought ComEd was supposed to be helpful not in hindrance

Love ComEd and easy access to information, especially hourly rates. What would be great is to have more real time energy usage throughout the billing cycle to help gauge usage.
Another nice to have would be more customization of the widgets on ComEd . What I mean is the ability to choose what data “pod” appears for my personalized setting. Now, this customization is limited.

After long setup with lots of security questions, once I started to make a payment with credit card I discovered few for using card. There was no way to go back and use a bank account. App kept defaulting to card as only payment option. Even after leaving app, returned to app and it uses card as only payment option. Couldn’t even change card.

this app,

Thanks for making paying bills and reviewing energy bills easy. I’ve had only 5 power outages with you since 2016, not to bad. however, with the help form ComEd plus customer care I was advised too the minutes on error completion in field ( it never took to long). Good job!

Thank you,

It’s a hassle to get someone on the phone. It’s great to be able to see and manage your own account. Which this app app provides. It’s a very nice site. User friendly. Everything is detailed. And right at your fingertip. I like to manage my own stuff this app makes it easy.