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My ComEd Smart Meter is a Dumb Meter in my opinion. Why? My Furnace needs two Legs of 110 to supply 220 to operate my Furnace. But my ComEd Smart Meter can only detect a Full Outage of 220, both 110 Legs. How many times do we lose just one Leg of 110? Well it happens more than you would want. It happened to my neighbor and me and ComEd checked both Smart Meters and Said their was NO Outage at either of our homes. But when it is zero degrees out side, only half your house has Lights on, Furnace won’t start, IS THIS APP GOING TO WAKE UP ComEd and tell them I really have a Partial Outage? This is 2022 and I would Love a Real Intelligent Power Meter and APP to Alert Me and ComEd about ALL Types of Outages (Partial and Full)! Can you do that this Year ComEd???????? That is what I want for Christmas 2022 from ComEd! And yes I am a Stock Holder too! I hope I don’t have to attend a Stock Holder’s Meeting to get this fixed!

Completely useless bloatware signed me out and won’t let me back on; had to use a COMPLETELY DIFFERENT PLATFORM to get my account updated and the app itself still doesn’t cooperate. It’s literally like one of those “keep an idiot busy” jokes. “Sign In” … okay … “an error occurred and we couldn’t process your request. Change your password, that might help” … okay … “Bad request” and then get the job done by again: CHANGING PLATFORMS. It seems like a stupid business practice to me to chase users off to competitors for basic functionality (I’m just pontificating, I know what they’re really trying to hold on to behind the scenes) but I’m not some genius Corporate Boardroom suit, I’m just some idiot salesperson who has to rely on his wits to make dollars - I’m sure it’s making sense to somebody somewhere, though. Get it together.

I strongly dislike how ComEd’s billing is applied to my account. Every month I basically send an overpayment (don’t ask, but I do) and every month my balance is 0! Okay great, but IF I HAVE A CREDIT ON MY BILL WHY IS MY BALANCE ALWAYS ZERO?! I hate guessing how much my bill would be, like any utility user. But if I have a credit, reflect it! So when the next bill comes I can pay the exact amount. Why am I responsible to go line by line to determine how much I of a credit I have on my bill? I shouldn’t have to do your account jobs for you all. Please have a reflective balance on the Home Screen! Not just zero or “no payment due” ... thank you!