Singapore Airlines Reviews

by Thedons_rnm

SingaporeAirlines has not been well designed and is difficult to complete basic things like online checkin. When I select a field it takes a few seconds to respond so I assume it’s not working. It’s just very slow. Then once you’ve checked in you can’t use an electronic boarding pass and add it to your Apple wallet. SingaporeAirlines also wouldn’t let me change seats. There were seats available but it just wouldn’t select them. Don’t know why but it’s just a frustrating app to use.

by Kv755457754466456444

Seriously, non-existent. It’s not that their customer service is bad, it’s that they DO NOT HAVE customer service. My name is incorrect in some parts of their system. I’ve been trying for two weeks (via web form, chat, and phone calls where I waited on hold for 2+ hours) and it is IMPOSSIBLE to get any help. Singapore Airlines sells tickets and they have nice people staffing the ticket counter at the airport, but in between those two things is absolutely nothing. Now my flight is tomorrow, I’m unable to complete the online check-in, and I have no way of contacting anyone to fix this problem. I will never fly with this airline again.

by Dušan80

SingaporeAirlines is so embarrassing for Singapore Airlines and with every update it gets worse. The flight booking search is very broken and often results in an empty web page that is suggesting me to install the mobile app while I’m using SingaporeAirlines . The old app was actually better and at least semi-functional. Trying to find a redemption flight using SingaporeAirlines is as a special kind of torture. Stop investing in this unfixable webview-based garbage of SingaporeAirlines and PLEASE build a proper NATIVE app and fix your backend search capabilities!

by AKTACVIDOKOH

First things first, I say this all as a designer myself.

SingaporeAirlines is badly designed. It doesn’t load quickly, there are many elements that aren’t properly scaled, the user interface is not completely intuitive.

Beyond aesthetics and user experience though, the bigger problem is that it also doesn’t load quickly AT ALL and has glitches. I was unable to check myself in, and upon calling customer service they too were unable to help to figure out the issue. Additionally, SingaporeAirlines does not display layover information, or how long each flight is, which seems too important to miss out.

by Bladerunnin

The UX design for SingaporeAirlines is horrible. You’re better off just booking your flight directly from your laptop and not SingaporeAirlines

Very slow to respond. Though you are asked for your login credentials with in SingaporeAirlines , when booking flights it redirects you to the website where you are asked AGAIN for login credentials. This is a hackers dream, a ‘redirect’. I would definitely NOT store my credit card or passport information with in SingaporeAirlines.

Very disappointed with Singapore, I would expect one of the best airlines, best customer experience to have one of the best apps providing one of the best user experiences.

by Pseudodante

Processing passengers’ information takes too long. Keep asking for same information for the return trip even though the same information was provided for all passengers during the first check in. For whatever reason, the algorithm to calculate 12 years old passenger age does not understand a 12 years old boy is still 12 years old until the 13th birthday causing all kinds of check in problems. Customer rep cannot help with check or explain why this the problem. Fix the speed and check in process. So frustrating.

by Quotelover123

Singapore airlines new site is extremely slow & unresponsive. And one can easily guess, they just wrapped the webpage in to a web view, which is even worse. The new website (guess it was react based SPA), is super slow. Looks like either they pulled SingaporeAirlines or the A/B test, but I don’t understand why big companies cut corners to save a few bucks at the expense of great customer experience- a responsive website wrapped in a mobile view can’t equal the slick experience a native app can give. And all the hype about native apps in JS is BS - review from a web developer who writes JS framework based web apps for a living.

by Sailormoon!

When it comes to booking a flight, its browser website hasn’t been the smoothest. The load is slow. Now the “enhancement” to the mobile app is just plugging in their browser website. It makes the mobile app experience even worse. Additionally functionally it is super buggy. Trying to redeem a flight. I searched for a flight. It brought me to the browser page within SingaporeAirlines . I clicked on “check availability”. The page becomes non-responsive. I never got to be able to search for a flight. This is unacceptable! Please fix this!

by Big Mac Guy

First it’s slow as a sloth, then when I search for a flight it takes to other areas it made no sense! I used it for at least 20mins to find a flight from sfo to Tokyo and could get the info I was looking for. Absolutely worst app!
This should make things easy for us to search and book flights but it is the complete opposite!!
You might have great service on the plane but it is very difficult to get us on that plane!
Hope you will fix these issues quickly and make it more user friendly like the other airlines have.
Thank you!

by Winterjane

SingaporeAirlines freezes all the time. I’ve upgraded to the latest version on iOS 11, and it hasn’t improved. When it freezes, the phone can’t be switched off for a short period of time. Not sure what’s taking so long for the SIA tech team to improve the core user experience.

It’s been rounds of new updates since I wrote the review above, but nothing has improved. SingaporeAirlines freezes and crashes upon launch. I love you SIA, but your tech team fails to meet the standard you set for your competitors.

by Oberon77

Ever since I moved to iPhone X SingaporeAirlines has been hanging most of the time. On the rare occasions where it worked it would suddenly freeze mid transaction and I have to do it all over again. The straw that broke the camel’s back is this: I’ve not been able to start SingaporeAirlines AT ALL for the last two days. Nothing new happened all other apps work fine. SQ, please attend to this as it’s really annoying that I can’t check and book my work flights on my phone and have to do it on the laptop. Thanks.

by NotafanofSIA

To whoever wants to read this: Singapore Airlines website, app, customer service, technology in whole are absolutely terrible. I truly do not even know where to begin on how frustratingly difficult it is to accomplish simple tasks like booking a flight. I tried to book on the website which did not work because there are continue buttons that do not work with no explanation why. So, I try SingaporeAirlines and get to the payment option which did not work for my visa or Amex. So I try to Chat with Kris which gives me the message that I need to call Customer Service. I call customer service and the automated message tells me the hold is over an hour because of the pandemic and to chat with Kris. I don’t have enough expletives to describe how bad this experience was. Dear SIA - I hope you get your customer experience together. It is complete trash.

by David Calypso Phuket

I tried checking in on my Mac via the official website. When it came to giving passport details, it didn’t have the United Kingdom as an option. When I did the checking via my iPhone 6 on the official APP with a good WiFi connection, it was very sluggish each time I tried especially when trying to input my emergency contact country and phone number. The whole experience was horrible. I suggest you look at the online APP of Air Asia which always works smoothly and easy to use. Come on Singapore Airlines!

by AWSSYM

Sometimes the performance is so slow, it becomes irritating.

There are some opportunities to improve user experience. Would have expected it to be upgraded after so long. For example, why do I have to enter the emergency contact each time? It’s the same people all the time.

by Struggling Students

Love the AP only suggestion I would make is to allow it to save the last flyer reward card information. Obviously leave the option to change it but have it auto filled like all the other information. Other wise very handy application.

by Narayanjr

Even though we enjoy logging in SQ website there are certain issues or information are not displayed or not live for example
1 we have booked wheelchairs for two for our return trip too but information
2 the meals we Selected doesn’t display
3 The email response is too slow

by Rayzor15

What is the purpose of SingaporeAirlines , when every time I need to manage my bookings (as a Solitaire PPS member, I have multiple bookings), I am transferred to the local country website in the local country language where I have to re-login to the local website for EACH and EVERY request. My preferences are clearly in English so how am I supposed to understand the local languages of the local websites?!? This is ridiculous. Terrible experiences with this updated app.

by Jimito1969

I flew Singapore Airline for the first time from Seattle to Asia in Feb 2020, I am very impressed with all the functionality of SingaporeAirlines . From seat map, meal ordering, checking in, it has everything you need and is easy to use and navigate.

by Singaporechuck

I hope this gets fixed soon. Not only did I lose so many magazines previously downloaded into the previous app over several trips, the new app crashes every single time I try to open the e library

by Drjoengusa

Does what it says it will do. Some interfaces are still clunky, but good all round.

Updating my review from before. I have high hopes for this newly launched app. Much faster, the interface is more consistent across pages and tabs, font style presentation has been cleaned up and overall has more slickness. Haven’t yet tried to book flights. Check is certainly much much much smoother and not even a little aggravating. Kudos SQ for catching up.

by Luv2Snorkel

1. The “Measure your cabin baggage” function of the Singapore Airlines (SA) app doesn’t work correctly. As a test, I first scanned with my phone a piece of luggage that I knew is within SA’s cabin baggage allowable size — SingaporeAirlines accurately indicated that the bag was the right size for carry on luggage. But as a test, I then scanned a different, this time huge, piece of luggage that I knew was way too large for cabin carry on. Two out of the three times I scanned this huge bag, SingaporeAirlines inaccurately indicated that the bag was the right size for cabin carry on, and only once did it correctly indicate the bag was too large for carry on. SA needs to go back to the drawing board on this function.
2. If you purchase your SA airline ticket and then sign up for a SA KrisFlyer account on SingaporeAirlines , your ticket info doesn’t appear on SingaporeAirlines , nor is there a way to add that information to SingaporeAirlines after the purchase. This would seem to be a simple fix.

by Vickums

I tried to check in on my ticket flight. First time app says my reservation is not ticketed, then I tried again, it says check-in cannot be completed, yet it sent me an email that check-in is confirmed. 4th time it finally happened - who has the time to fiddle with SingaporeAirlines so many times? It does not give a clean and satisfactory user experience, Nor inspires much confidence for future use.

And when I tried to generate the boarding pass, SingaporeAirlines returned saying it had problems sending a boarding pass, yet I received an email with my boarding pass - what gives?

This really does not inspire much confidence on the world’s best airline.